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“Friendly employees and a beautiful setting” 5 of 5 stars
Review of Westin La Paloma Resort and Spa

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Westin La Paloma Resort and Spa
4.0 of 5 Resort   |   3800 East Sunrise Drive, Tucson, AZ 85718   |  
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4th Night Free & Credit
Ranked #12 of 128 Hotels in Tucson
GreenLeadersBronze level
CARBONDALE, CO
Top Contributor
54 reviews 54 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
29 helpful votes 29 helpful votes
“Friendly employees and a beautiful setting”
5 of 5 stars Reviewed April 28, 2014

We stayed at this property for 4 nights. The service was impeccable, with the employees being very friendly and helpful but not overbearing. The grounds are beautiful, and the pool area is well thought out. The rooms were very clean and have been updated recently. We definitely would return.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this review, May 5, 2014
Thank you for sharing. I look forward to seeing you back by our pools soon. Be well, Glenn Sampert, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,789 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (475)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Tucson, Arizona
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 27, 2014

I am not surprised to see other reviews for this exceptional employee, William Arce. I recognize excellent care and service as a 30 year now retired stewardess of a major airline and this gentleman's anticipation of your customer's needs and wants before requested is hard to find these days...his joyful thoughtful giving of himself was very special on this marvelous day and I'm smiling as I think of him...Thank you William!

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this review, April 28, 2014
William and I thank you sharing your sentiments. Be well, Glenn Sampert, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 27, 2014 via mobile

Wonderful hotel & amazing guest service!! Very clean & beautiful! Everyone at the hotel was so friendly & helpful. Hotel associate, William Arce, was phenomenal! He went above & beyond to provide the best customer service!!

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this review, April 28, 2014
Thank you for sharing. Stay well, Glenn Sampert, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed April 24, 2014

Beautiful pool area with several places for privacy. At night, the grounds and pool area are lit up. Very romantic. Perfect spot for a romantic hot tub and chilling out with someone special. Resort set up against the mountains. There are a couple of restaurants close by. Rooms were adequate.

  • Stayed February 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline M, Manager at Westin La Paloma Resort and Spa, responded to this review, April 25, 2014
Thank you for taking the time to write such a nice review about your stay with The Westin La Paloma - we are glad that you enjoyed the pool oasis, and hope you return soon for another getaway! Be well.
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Mesa, Arizona
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 23, 2014

Upon check in, Crystal J. was great congratulating us on our recent engagement. Garrett Z. Was great with his room service presentation . We never left the resort because there was not any need to the room was spacious and great views of the mountains. We opted to do in-room dining for several meals and the food was exquisite. Between the omelet and the beef tenderloin, both were just as good as eating out. The rest of the time we lazed around poolside and received great service. All in all, a stay-cation like this doesn't happen often and what made one of the BEST was the staff and amenities, but mostly the staff. Oh and when my fiancée realized that she left her eyeglasses in the room after we departed, they located them in the room, paid for shipping and we got them less than 48 hours later. The large rooms, the location and the staff makes this a definite place to consider in Tucson.

Green Features: Great policy on skipping room cleaning service, for credit / points.
  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this review, April 25, 2014
Congratulations on your engagement! I thank you and your fiancée for sharing your sentiments of La Paloma. I hope to see you back at La Paloma to celebrate many more special occasions. Be well, Glenn Sampert, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 23, 2014

I was recently at a banquet at La Paloma. I have been to the same resort numerous times for different events but never in this banquet style. I was blown away at how friendly and helpful our server was in a banquet style atmosphere. William Arce, you were so friendly and nice. Great customer service!

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this review, April 25, 2014
William and I thank you for sharing. We look forward to having you as our guests in the near future. Be well, Glenn Sampert, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tempe, Arizona
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 23, 2014

Upon check in, Crystal J. upgraded the room and sent us complimentary champagne and a fruit and cheese tray congratulating us on our recent engagement to be married. She was amazing, professional and courteous and I had the privilege of thanking her upon check out. Garrett Z. presented us with it and had a great demeanor as we were surprised to receive such a generous offering. We never left the resort because there was not any need to. We opted to do in-room dining for breakfast and dinner and the food was exquisite. Between the omelet and the beef tenderloin, both were just as good as eating out. The rest of the time we lazed around poolside and received great service. And if you can believe it, their fish tacos and shrimp ceviche were so yummy accompanied with one of their watermelon refreshers. All in all, a stay cation like this doesn't happen often and what made one of the BEST was the staff and amenities, but mostly the staff. Oh and I realized I left my eyeglasses in the room after we departed so I called and they located them in the room, paid for ground shipping of which I received them less than 48 hours later and they even cleaned them! It does't get any better than that!

Room Tip: Building D is closest to the Elizabeth Arden Red Door Spa located adjacent to the country club. We s...
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Green Features: This resort provides incentives if you opt out of room service by presenting a choice between a $5 food voucher or points on your SPG card. Since we only stayed for the weekend, we opted out of room service.
  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this review, April 25, 2014
Congratulations! I am delighted to read you enjoyed our service from the moment you arrived to the time your glasses arrived home! I would like to see you in the near future, so we may once again treat you both to a carefree, relaxing getaway. Stay well, Glenn Sampert, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin La Paloma Resort and Spa

Address: 3800 East Sunrise Drive, Tucson, AZ 85718
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Tucson
#4 Green Hotel in Tucson
#4 Top resorts Hotel in Tucson
#6 Luxury Hotel in Tucson
#6 Spa Hotel in Tucson
#9 Romantic Hotel in Tucson
#12 Family Hotel in Tucson
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin La Paloma Resort and Spa 4*
Number of rooms: 487
Official Description (provided by the hotel):
Experience the newest level of luxury in the Southwest at Tucson’s iconic Westin La Paloma Resort and Spa. This AAA Four-Diamond resort, beautifully situated in the lush foothills of the Santa Catalina Mountains, has undergone a $30 million resort-wide rejuvenation. The result is a more contemporary, personalized flare to the resort’s renowned elegance that exceeds expectations and fulfills every guests needs. Each of the 487 spacious guest rooms (including 25 expansive suites) have been meticulously reappointed, with attention to the smallest details, to provide the most relaxing and convenient space to unwind. A perfect getaway for couples, families or corporate retreats, The Westin La Paloma Resort offers world-class amenities including five re-imagined resort swimming pools and the 177’ Sidewinder water-slide; Jack Nicklaus Signature golf; the full-service, restorative Elizabeth Arden Red Door Spa; Westin WORKOUT Fitness Center; Kids Club; and six exceptional dining options. Just 25 minutes from the Tucson International Airport, The Westin La Paloma Resort is conveniently located near art galleries, shopping, and a wide variety of signature destination attractions and dining. Courtesy transportation is provided for guests via new Mercedes Sprinters to the upscale La Encantada shopping center. ... more   less 
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Also Known As:
Westin La Paloma Hotel Tucson
Westin Tucson
Westin La Paloma Tucson Arizona
Tucson Westin

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