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“Outstanding Associate” 5 of 5 stars
Review of Westin La Paloma Resort and Spa

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Westin La Paloma Resort and Spa
4.0 of 5 Resort   |   3800 East Sunrise Drive, Tucson, AZ 85718   |  
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4th Night Free & Credit
Ranked #10 of 127 Hotels in Tucson
GreenLeadersBronze level
Tucson
1 review
“Outstanding Associate”
5 of 5 stars Reviewed April 23, 2013

As someone who works in customer service it is important to take time to acknowledge exceptional service. The quailityof of service that William Arce provided us was a delightful experience. Having someone on your team that recognizes the importance of guests having a great experience, is as every bit as important for both the guest and the resort. William walked around the room making his presence known to the guests and readliy available to assist with water, tea and coffee. He assisted guests who had their hands full with plates of delicious food to their table. We are sure that you recognize the value of having someone like William on your service team.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dayna D, Starwood Hotels at Westin La Paloma Resort and Spa, responded to this review, April 30, 2013
Dear Sylvia,

Thank you for taking the time to acknowledge one of our team members. We are delighted to hear that you found our staff helpful and friendly.

We look forward to welcoming you back in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,704 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (445)
Date | Rating
  • Dutch first
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English first
Scottsdale, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 22, 2013

There are many fine hotels in this city but it is the staff that sets a hotel apart. First and foremost, the people who work here can't do enough for you. They truly make you feel like you are important. The hotel has just undergone a major renovation and the rooms are outstanding. I travel a great deal. You either get a resort hotel OR a business hotel...rarely do you find one that fulfills both needs. It has been my experience that resort hotels are built for the total experience but in the room there is a lack of outlets, proper work space, and lighting. Business hotels have all these things but there are almost zero amenities with the exception of a small fitness room and pool. This place has it all! My room had a well-lit and generous work area with plenty of outlets within easy reach. There were little spaces in the work space where you could place your papers. On top of this the wifi connection was great! The pièce de résistance was the desk chair. Comfy! This is something that in most hotels appears to be an afterthought. They are either super trendy or something that just looks good. Very rarely do you actually have one that is comfortable while at the same time looks great in the room. And, you can work from both sides of the desk so you can have a great view of the patio and outdoors while you are working. Finally, there is an room safe for your laptop and other electronics. Bottom line you have a great spot to get some work done while staying at a first-class resort.

It is the little things that impress me. The beds are unbelievably comfortable. Love the head boards...in the recesses of the headboard are little lights. You don't see them until you are right there. Perfect for reading in bed while the other person sleeps. The bathroom is huge with great lighting. My room had a walk-in shower and a separate tub. This is the second Westin property that I have stayed in recently that that has the rainshower head along with a separate handheld shower head. The room comes with a little fridge and coffee maker. And, they have complimentary bottles of water! Almost unheard of in today's hotels. No $4 bottles of water in this place!!

It appears as if every room has a private patio with a sitting area. It is so peaceful that a cup of coffee on the patio is the way to start any day.

But the bottom line...while all this is nice, it is the people that sets any hotel apart. After a long day of travel and pulling up to the front of the hotel, three people appeared out of nowhere to help me with my bags. Kent brought me to my room but took the time to give me a quick tour of the property. I could easily see he loves his job and is proud of the work they do here. It showed in every word he spoke. He is the one who took the time to show me everything in the room.

The last time I was at this hotel was years ago and at the time it was just another big resort hotel. That is no longer the case. If you haven't been here in a while I highly suggest making the trip. I have not been to this hotel in a long time but I will definitely be back...and, it won't be such a long time between visits next time.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dayna D, Starwood Hotels at Westin La Paloma Resort and Spa, responded to this review, April 30, 2013
Dear Kathy,

Thank you for taking the time to share about your recent stay. We are thrilled you enjoyed our recently renovated guestrooms and that you found our staff to be helpful and friendly.

We look forward to welcoming you back in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit, Michigan
1 review
5 of 5 stars Reviewed April 20, 2013

Beautiful resort with the most wonderful housekeeping staff. My husband and I were pleasantly surprised to find a fruit plate and wine in our room from Vesna in housekeeping. She really went out of her way to ensure that we had an enjoyable stay.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dayna D, Starwood Hotels at Westin La Paloma Resort and Spa, responded to this review, April 23, 2013
Dear Paulina,

Thank you for taking the time to share about your recent stay. We are very happy to hear that you found our staff to be helpful, friendly and add to your overall experience.

We look forward to welcoming you back in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
1 review
4 of 5 stars Reviewed April 19, 2013

We were impressed by the service quality and care that your Associate William Arce provided us while at your hotel. He is a waiter and server who takes his job very seriously. He was outstanding, and we are sure you are fortunate to have him in your team.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dayna D, Starwood Hotels at Westin La Paloma Resort and Spa, responded to this review, April 23, 2013
Dear Feliciano,

Thank you for taking the time to share about your recent experience. We are delighted to hear that you found our staff to be helpful and friendly.

We look forward to welcoming you back in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 19, 2013

This gorgeous hotel, beautifully set in the mountains is such an amazing property! They are just about complete with their total transformation from a great hotel to a fabulous hotel! As always the staff are wonderful!!!

The rejuvination is amazing! Love everything I saw! New from top to bottom! Great Job Westin LaPaloma!! Will go back time and time again!

Room Tip: There isn't a bad location on the entire propery! Of course views of the mountains are always a...
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dayna D, Starwood Hotels at Westin La Paloma Resort and Spa, responded to this review, April 23, 2013
Dear Guest,

Thank you for taking the time to share about your recent stay. We are delighted to hear you enjoyed our recent renovations and mountain views.

We look forward to welcoming you back in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 18, 2013

This resort is top notch. Gorgeous decor, immaculate rooms, beautiful landscaping, impeccable staff & a wonderful pool. We have stayed in several resorts through the United Stated and this was one of our absolute favorites. We had a wonderful time here and would recommend it to anyone.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dayna D, Starwood Hotels at Westin La Paloma Resort and Spa, responded to this review, April 23, 2013
Dear AngieKey,

Thank you for taking the time to share about your recent stay. We are thrilled to hear you enjoyed our recently renovated guest rooms and rejuvenated pool and landscaping.

We look forward to welcoming you back in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ellicott City, Maryland
1 review
5 of 5 stars Reviewed April 17, 2013

We planned a trip from the East Coast for Spring Break, many months ahead of time, and within a week of our arrival in early April we were contacted to let us know of their ongoing renovations. All it took was a simple email reply by me, and I was contacted back within 4 hours by a very senior staff member, looking to hear my concerns and help me understand specifically what was going on. That service was indicative of our stay to come. As we discussed our plans for our family of 4, the team from Westin La Paloma ensured that we would make the most out of only having 1/2 the pools available, since the renovation was going on. They were upfront about what we would see, hear, and experience. They were also upfront about the convention going on, and had no problem ensuring we were booked into an upgraded room, away from the main conference. This room was then pre-arranged with some snacks and treats for the kids ... and adults ... and was a great, super, pleasant surprise. The customer service was top notch start to finish.

Renovation aside, the property is superb. What a great location, and great views abound over the property. Once the pools are all new I can't imagine how wonderful that will be for the kids.

The food in the restaurant was great for breakfast. We tend to eat out a lot - we did have a snack or two otherwise.

I give this resort 5 stars. We are loyal to Starwood, and can't wait to go back again sometime. I would recommend "simply ask". The staff here will respond and will be honest, and make things right!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dayna D, Starwood Hotels at Westin La Paloma Resort and Spa, responded to this review, April 23, 2013
Dear Zack,

Thank you for taking the time to share about your recent stay. We are delighted to hear that you enjoyed our recently renovated guestrooms and that you found our staff helpful and friendly.

We look forward to welcoming you back in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin La Paloma Resort and Spa

Address: 3800 East Sunrise Drive, Tucson, AZ 85718
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Tucson
#4 Luxury Hotel in Tucson
#4 Green Hotel in Tucson
#4 Top resorts Hotel in Tucson
#5 Spa Hotel in Tucson
#8 Romantic Hotel in Tucson
#14 Family Hotel in Tucson
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin La Paloma Resort and Spa 4*
Official Description (provided by the hotel):
Experience the newest level of luxury in the Southwest at Tucson’s iconic Westin La Paloma Resort and Spa. This AAA Four-Diamond resort, beautifully situated in the lush foothills of the Santa Catalina Mountains, has undergone a $30 million resort-wide rejuvenation. The result is a more contemporary, personalized flare to the resort’s renowned elegance that exceeds expectations and fulfills every guests needs. Each of the 487 spacious guest rooms (including 25 expansive suites) have been meticulously reappointed, with attention to the smallest details, to provide the most relaxing and convenient space to unwind. A perfect getaway for couples, families or corporate retreats, The Westin La Paloma Resort offers world-class amenities including five re-imagined resort swimming pools and the 177’ Sidewinder water-slide; Jack Nicklaus Signature golf; the full-service, restorative Elizabeth Arden Red Door Spa; Westin WORKOUT Fitness Center; Kids Club; and six exceptional dining options. Just 25 minutes from the Tucson International Airport, The Westin La Paloma Resort is conveniently located near art galleries, shopping, and a wide variety of signature destination attractions and dining. Courtesy transportation is provided for guests via new Mercedes Sprinters to the upscale La Encantada shopping center. ... more   less 
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Also Known As:
Westin La Paloma Hotel Tucson
Westin Tucson
Westin La Paloma Tucson Arizona
Tucson Westin

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