As someone who works in customer service it is important to take time to acknowledge exceptional service. The quailityof of service that William Arce provided us was a delightful experience. Having someone on your team that recognizes the importance of guests having a great experience, is as every bit as important for both the guest and the resort. William walked around the room making his presence known to the guests and readliy available to assist with water, tea and coffee. He assisted guests who had their hands full with plates of delicious food to their table. We are sure that you recognize the value of having someone like William on your service team.