Upon driving up we were greeted by Karen, of Service Express. Her wonderful personality & helpfulness was super. Our room wasn't ready so we had lunch with Mario in the Azul diniing room. He suggested a great lunch for us and recommended places to go for our first time in Tucson. By the time we made it to our room there were chocolates compliments of Karen AND champagne compliments of Mario...WOW! We had to move our room because the air conditioner couldn't be fixed. By the time we got back to our room after spending the day out; the staff had moved us to a wonderful room with a fantastic view of the mountains AND the golf course. My husband left his shirt hanging in the original room. Denise had no problem locating it and getting it back to him. This was a special anniversary made even more special!