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“Mediocre room, not worth the price or SPG rating” 2 of 5 stars
Review of Westin La Paloma Resort and Spa

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Westin La Paloma Resort and Spa
4.0 of 5 Resort   |   3800 East Sunrise Drive, Tucson, AZ 85718   |  
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Ranked #11 of 129 Hotels in Tucson
Certificate of Excellence
GreenLeadersBronze level
Los Angeles, California
Level Contributor
57 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Mediocre room, not worth the price or SPG rating”
2 of 5 stars Reviewed March 23, 2013

Everything about my stay here was mediocre. It wasn't spectacular and it wasn't bad. It would have been a 3 star but for the fact that the hotel is branding had both the word "Westin" and "Resort" in it, and charges like one... but doesn't deliver

The buildings are scattered on the grounds, and when you arrive at your building, you're greeted by some extremely loud elevators (try not to get a room near them) Beside the elevators which are outdoors, are very loud ice machines. The whole thing had an odd motel feel to it.

As noted by other travelers, the rooms are dated. The guest rooms themselves are decently sized, but seem to require updating of carpets, plumbing. You're sufficiently far away from the main roads that you don't hear any noise. However, due to the distribution of the buildings and the location of the parking lot, you'll be walking quite a bit if you self-park.

The shared space (lobby, restaurants, etc.) are extremely well presented. However, the same couldn't be said of rooms. The complementary breakfast was decently made, but it was next to impossible to get attention from the wait staff.

All this would have made the hotel a solid 3. But this is a "westin resort", and charges according to that title. That's where I have the bump the hotel down a point because it doesn't hold a candle to the other Westins I've stayed in.

  • Stayed April 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dayna D, Starwood Hotels at Westin La Paloma Resort and Spa, responded to this review, March 27, 2013
Dear Guest,

Thank you for taking the time to review your stay at The Westin La Paloma Resort & Spa last April 2012. We would like to invite you back to experience our $35 million resort wide renovation where you will find everything from the guestrooms to the pool to the fitness center completely redesigned. Our guestrooms now boast modern upgrades and the newest signature touches from Westin.

As our resort-wide transformation is near complete, we look forward to welcoming you back in the future. We are confident that you will be quite amazed and delighted with all that has transpired.
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2,090 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (585)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Granite Bay, California
1 review
5 of 5 stars Reviewed March 22, 2013

The hotel has been recently renovated and is lovely. The event planner Donal Drayne was well organized and very helpful and thoughtful while planning our rehearsal dinner for 90. The setting was lovely and the food and drink wonderful. Great place to throw a party.

Room Tip: Room on the golf course.
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dayna D, Starwood Hotels at Westin La Paloma Resort and Spa, responded to this review, March 24, 2013
Dear Jean B,

Congratulations on your wedding! We are thrilled to hear that you found our event staff to be helpful and thoughtful and we hope everyone enjoyed the rehearsal dinner.

We look forward to welcoming you back in the future!
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Glendale California
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed March 21, 2013

My wife and I have stayed at the la Paloma several times, this was the first time we stayed in a remodeled suite. We used SPG points and had a third floor suite that had a mountain, golf course and city view. You could not ask for more. The remodeling was well done, the room was clean and in good repair. The bed was very comfortable. I liked the fact that there were two bathrooms as my 89 year old mother in law was with us. There was plenty of room for the three of us.
She is confined to a wheelchair, and when I packed I forgot the foot rests. They hotel had a similar wheelchair, and they made it available at no cost. We were treated well by all of the staff. They went out of there way to be helpful with my mother in law. Even thought the property is large we had no problems with wheel chair access. In the bar area their is a small elevator for handicapped access. I would recommend the La Paloma to any on traveling with a handicapped person
We had appetizers at the bar and they were very good, along with some out standing adult beverages. We just had a great time and we look forward to our next visit

Room Tip: The corner rooms generally have the best views.
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dayna D, Starwood Hotels at Westin La Paloma Resort and Spa, responded to this review, March 24, 2013
Dear George91206,

Thank you for your continued loyalty and business at The Westin La Paloma Resort & Spa. We are delighted to hear you enjoyed our newly renovated guestrooms and suites and that you found our staff to be helpful and friendly during your recent stay.

We look forward to welcoming you back in the future!
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Brussels, Belgium
Level Contributor
85 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 682 helpful votes
5 of 5 stars Reviewed March 21, 2013

I stayed at the Westin hotel a conferece in Tucson. Although I am a SPG platinum member, it was my first stay at a Westin hotel. And I was pleasantly surprised.
First, I have to mention that I did not expect anything from Tucson. But it is a town in a very beautiful setting. Very outdoorish mentality. Loved it, unexpectedly. Would love to come back!
Second, I also have to state that I am a big fan of Tripadvisor. I read most reviews of the hotels that I am travelling to, and like to post a lot of reviews myself. Having said that, I am very sceptic of some of the very positive reviews here. In contrast to other hotels, many of the raving Tripadvisor reviews rating this hotel as excellent have been written by persons that just posted only one review, sometimes combined with a review of the very average restaurant. I do not want to insinuate anything, but I have the strong impression that some hotel staff (or relatives) may be behind these many positive reviews. And it is a pitty as they should not do that since the hotel is pretty fine.
Third, beware that the pool area is currently under construction. They have a large, albeit uninteresting pool available at the nearby La Paloma club for the hotel guests. Just wanted to make sure that you know that, so you may want to delay your stay at this hotel until construction is finished. I am sure it will be pretty nice.

I list here the pros, as I could not really find any contras in the hotel (besides my check-out bill being not correct, not receiving one wake up call, and the main restaurant being far from a memorable gastronomic experience):
-Location : looking out the mountains, overlooking a golf terrain, not too far (by car) from shops and restaurants.
-Staff : very kind, very helpful
-Room : recently renovated an truly a great room. Soft bed, nice balcony, lots of space, lovely bathroom. Ask for a room overlooking the sunset.
-Green program : they award their guests for being green, and that was a first for me (not having your room cleaned means you will get a 5 US $ discount voucher for food, or 500 SPG points which you can convert to airmiles).

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dayna D, Starwood Hotels at Westin La Paloma Resort and Spa, responded to this review, March 24, 2013
Dear Talula001,

Thank you for taking the time to provide your valuable feedback regarding your recent stay. While we apologize our pool was under renovation during your stay, we are happy to hear that Tucson and our resort exceeded your expectations.

We look forward to welcoming you back in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 20, 2013

The resort location in the Foothills is just gorgeous. Our newly renovated room was so tastefully decorated. The king size bed was fabulous. The towels were plush and even my husband was impressed by the new square shower head. The views in the lobby are impressive and the staff members were pleasant and helpful. This was my third stay and I plan to return.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dayna D, Starwood Hotels at Westin La Paloma Resort and Spa, responded to this review, March 24, 2013
Dear MMRAZ,

Thank you for your continued patronage at The Westin La Paloma Resort & Spa. We are delighted you enjoyed our newly renovated guest rooms and that our Heavenly beds and showerhead exceeded your expectations.

We look forward to welcoming you back in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska
1 review
5 of 5 stars Reviewed March 20, 2013

We stayed at the resort March 2-6. The staff at La Paloma lined up golf, dinner outings and catered to our every need. Both Paul and Vinnie (golf starters) were of great help to our group in coordinating golf as well as offering helpful tips. The golf courses were in immaculate conditon, and the use of the country club pool and facilities helped accomodate our group with the main pool under renovation. All in all, a perfect trip!!

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dayna D, Starwood Hotels at Westin La Paloma Resort and Spa, responded to this review, March 24, 2013
Dear Mike,

Thank you for taking the time to share about your recent stay. We are delighted to hear that you found our staff to be helpful and friendly and that you were able to experience our newly rejuvenated golf course.

We look forward to welcoming you back in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corona, California
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 19, 2013

Margaret who helps us with our events was on top of all of our needs and services and was always checking up on us. Donal was helpful with our needs and came by to check on us several times to make sure we had everything. Fernando was great as always he made sure we had what we needed and if we did not he make sure we got it..

The main reason we have our events here is because of the above people they never disappoint ever.. We do 2 a year and been doing this for the past 8 years

Room Tip: All the rooms have been redone and are fantastic great job!!!!
See more room tips
  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dayna D, Starwood Hotels at Westin La Paloma Resort and Spa, responded to this review, March 24, 2013
Dear noellet,

Thank you for your continued loyalty and business at The Westin La Paloma Resort & Spa. We are thrilled to hear our staff continues to provide excellent service and makes sure all your needs are met.

We look forward to hosting your next event and to welcoming you back in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Westin La Paloma Resort and Spa

Address: 3800 East Sunrise Drive, Tucson, AZ 85718
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Tucson
#5 Luxury Hotel in Tucson
#5 Top resorts Hotel in Tucson
#6 Green Hotel in Tucson
#8 Romantic Hotel in Tucson
#10 Family Hotel in Tucson
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin La Paloma Resort and Spa 4*
Number of rooms: 487
Official Description (provided by the hotel):
Experience the newest level of luxury in the Southwest at Tucson's iconic Westin La Paloma Resort and Spa. This AAA Four-Diamond resort, beautifully situated in the lush foothills of the Santa Catalina Mountains, has undergone a $305 million resort-wide rejuvenation. The result is a more contemporary, personalized flare to the resort's renowned elegance that exceeds expectations and fulfills every guests needs. Each of the 487 spacious guest rooms (including 25 expansive suites) have been meticulously reappointed, with attention to the smallest details, to provide the most relaxing and convenient space to unwind. A perfect getaway for couples, families or corporate retreats, The Westin La Paloma Resort offers world-class amenities including five re-imagined resort swimming pools and the 177a€™ Sidewinder water-slide; 27 holes of Jack Nicklaus Signature golf; the full-service, restorative Elizabeth Arden Red Door Spa; WestinWORKOUT Fitness Center; Kids Club; and 8 exceptional dining options. Just 25 minutes from the Tucson International Airport, The Westin La Paloma Resort is conveniently located near art galleries, shopping, and a wide variety of signature destination attractions and dining. Courtesy transportation is provided for guests via new Mercedes Sprinters to the upscale La Encantada shopping center. ... more   less 
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Also Known As:
Westin La Paloma Hotel Tucson
Westin Tucson
Westin La Paloma Tucson Arizona
Tucson Westin

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