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Westin La Paloma Resort and Spa: Traveler Reviews

4.0 of 5
3800 East Sunrise Drive, Tucson, AZ 85718
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Westin La Paloma Resort and Spa
Ranked #8 of 121 hotels in Tucson
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1,195 reviews from our community

Traveler rating
    746
    229
    112
    77
    31
See reviews for
Families
262
 
Couples
268
 
Solo
70
 
Business
454
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
1 review
“Exceptional stay experience in every aspect!”
5 of 5 stars Reviewed January 31, 2013 via mobile

The resort, service & staff are top notch. For me, one staff member, Nancy Manning, went above and beyond to locate, write up directions too, then arrange a shuttle ride just for me to get a quick hair cut. Even found me working out just to hand deliver the written directions & confirm my appointment. That's excellent service. This one, Westin, needs a raise! ;) Really, if you love personal service extreme, this is the place for you and yours. Thanks to Westin La Paloma, and especially Nancy, for an excellent trip stay! I'll be back. - Mike Bailey

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask MichaelOBailey about Westin La Paloma Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dayna D, Starwood Hotels at Westin La Paloma Resort and Spa, responded to this review
February 1, 2013
Dear Mike,

Thank you for sharing about your recent stay. We are thrilled to hear that our staff made your experience memorable. We hope you enjoyed your workout in our newly renovated Westin Workout.

We look forward to welcoming you back in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
1 review
“Excellent Customer Service”
5 of 5 stars Reviewed January 29, 2013

My husband recently stayed at The Westin La Paloma Resort for business. Every morning I make him a "greens shake" using Kale, Spinach & fruit. I called a few days before his stay and worked with Joey and Carol to surprise him with a morning shake! They were eager to help and made this possible to pull off. I could not believe how accommodating they were. BEST Customer service! I highly recommend the Westin La Paloma! 5 stars all the way!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Nicole B about Westin La Paloma Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dayna D, Starwood Hotels at Westin La Paloma Resort and Spa, responded to this review
January 31, 2013
Dear Nicole,

Thank you for sharing about your recent stay. We're glad we were able to accommodate your requests and we hope your husband enjoyed his morning shake!

We look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
“Great Customer Service”
5 of 5 stars Reviewed January 26, 2013

I want to thank William Arce and the staff who were great during my stay at a conference for work. William was so helpful in providing me with items that I was looking forward. I also took the Pilates at the fitness center which was one of the best Pilates classes I have took. The instructor was very knowledgeable.

Stayed January 2013, traveled on business
Was this review helpful? Yes
Ask Nicole923 about Westin La Paloma Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dayna D, Starwood Hotels at Westin La Paloma Resort and Spa, responded to this review
January 28, 2013
Dear Nicole,

Thank you for posting about your recent stay. We are thrilled to hear that we provided great service and amenities for your conference. We are glad you were able to enjoy our newly renovated Westin Workout and fitness classes.

We look forward to welcoming you back in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Collins, Colorado
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
“Expensive from airport - worth it?”
4 of 5 stars Reviewed January 25, 2013

We had a business meeting at this resort. Food and accommodations were outstanding! However, shuttle service began at $80/round trip, and my cab was almost $50 one way. Factor this into your meeting costs, and make sure participants are prepared.

Room Tip: Ask about renovations. Workers were on the job early and late, with tools and carts that would have...
See more room tips
  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask jan7colorado about Westin La Paloma Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona
1 review
“My son's beautiful wedding reception!”
5 of 5 stars Reviewed January 24, 2013

I would like to thank Nancy and the staff at the Westin La Poloma for a spectacular evening and for all their help in making this evening SO VERY SPECIAL for my son and his bride.

William Arce was wonderful! He was so very helpful in making sure everything was where it was supposed to be when we needed it. He is a true jewel to your company!

The other servers were helpful, very nice and there when we needed them as well.

The food was really good too!

Since we live on the opposite side of Tucson, Nancy was so helpful in providing us a room to change into wedding clothes after we finished setting up the decorations for the reception. It truly made the day so much calmer and happier!

Thank you for helping make my son and new daughter's reception a true fairytale come true!!!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask C M about Westin La Paloma Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dayna D, Starwood Hotels at Westin La Paloma Resort and Spa, responded to this review
January 25, 2013
Dear Guest,

Congratulations to your son and daughter-in-law on their recent wedding! We are thrilled to hear that their special day was everything they dreamed and that we were able to help make those dreams come true. We always love to hear that our staff went above and beyond to make a their day perfect.

We hope to welcome you and your son and new bride back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin La Paloma Resort and Spa

Also Known As:
Westin La Paloma Hotel Tucson
Westin La Paloma Hotel
Westin Tucson
Westin La Paloma Tucson Arizona
Tucson Westin
Address: 3800 East Sunrise Drive, Tucson, AZ 85718
Phone Number:
Region: United States > Arizona > Tucson
Amenities:
Bar/Lounge Business Center Fitness Center Kids Activities Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotels in Tucson
#3 Romantic Hotels in Tucson
#4 Luxury Hotels in Tucson
#10 Family Hotels in Tucson
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
At The Westin La Paloma Tucson resort, you'll discover an experience with a singular focus: making you feel special every moment of every day. In fact, our guests often remark on the magical qualities of our wonderful haven. Whether you're joining us for business or pleasure, all your senses will be pleasantly engaged, beginning with our Westin Sensory Welcome. Enter the magnificent, light-infused lobby of our Tucson resort, where grand, 3-story arched windows frame a stunning, panoramic view of the Catalina Mountains. Calming music, soothing aromas, and plush sofas & lounge chairs invite you to leave the cares of the common world behind. We'll take every opportunity to make your stay at our Tucson resort more enjoyable, more comfortable and more energizing. Enjoy a cold bottle of water after your run, relax at our Tucson spa, or meet with our Fun Department, where scavenger hunts, slide races and watermelon eating contests are just a few of the imaginative offerings. Your special treatment continues through the end of the day with UNWIND, a Westin evening ritual in the main lobby, where the majestic Catalina Mountains provide a stunning backdrop to a few rejuvenating hours of cocktails, light bites and delightful entertainment. Sink into a lounge chair and calm all your senses. Now you know what it feels like to be a guest at our Westin Tuscon Resort. ... more   less 
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Westin La Paloma Resort and Spa
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