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“Won me over” 5 of 5 stars
Review of Westin La Paloma Resort and Spa

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Westin La Paloma Resort and Spa
4.0 of 5 Resort   |   3800 East Sunrise Drive, Tucson, AZ 85718   |  
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Hotel amenities
Special Deal
Complimentary Breakfast
Ranked #5 of 127 hotels in Tucson
GreenLeadersSilver level
Boulder, Colorado
1 review
1 helpful vote 1 helpful vote
“Won me over”
5 of 5 stars Reviewed December 23, 2012

After a disappointing first stay years ago, my husband and I didn't know if we would ever go back, but we are both so glad we did! The entire staff could not have been more friendly or accommodating. The property--which is stunning--looked even more lovely, and the renovated rooms (in sharp contrast to our previous stay) were beautiful. I must give special praise to Deb Stephenson, the executive assistant to the general manager. She alone is responsible for our return visit and went out of her way to make sure this stay was special and memorable. She assisted with everything from reservations to our prompt and delicious room service :) La Paloma is very fortunate to have such an outstanding, professional staff, and has made me a loyal customer for life. I look forward to visiting La Paloma again and encourage friends and family do the same!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinLaPaloma, General Manager at Westin La Paloma Resort and Spa, responded to this review, January 4, 2013
Thank you for posting how your recent stay was elevated above and beyond the level of service you anticipated. Deb will be delighted to assist both you and your friends for your future visits. We look forward to having you return to see the renovation as we progress. We wish you continued safe travels…remain well. Jonathan Litvack, General Manager
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1,486 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (355)
Date | Rating
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English first
new york
Top Contributor
138 reviews 138 reviews
34 hotel reviews
Reviews in 45 cities Reviews in 45 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed December 20, 2012

This is a beautiful property, even during the current renovation. You might want to call and make sure any particular resort amenity that you're interested in is functioning. We were staying because it is close to a friend's house and didn't care about the spa, etc.
The renovated room was beautiful, bathroom great. The problem for us is that the sound travels from the floor above. Whoever had the room above was not a great sleeper and woke us up. Management was very solicitous, and we moved to a top floor room. That solved the problem, but we noticed that we were making plenty of noise when we stepped on our floor. Seems like a construction problem. Or we're just overly sensitive.

Room Tip: This is a spread out place, so make sure you know what you're getting into if walking a distance...
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  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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TheWestinLaPaloma, General Manager at Westin La Paloma Resort and Spa, responded to this review, January 4, 2013
Thank you for choosing La Paloma while visiting friends in Tucson. I would like you to return so you may enjoy the many amenities we have to offer. We wish you continued safe travels…remain well. Jonathan Litvack, General Manager
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Los Angeles, California
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 20, 2012

We were very impressed by how friendly the staff were at this hotel, starting with the valet service that took care of parking and taking us and our luggage to our room in a nice large golf cart. Room service was prompt, and we agreed that it was some of the best food we had ever ordered for room service. We were celebrating a special occasion, and Erik Karlsen, the Guest Service Manager, did a great job of helping us out in that regard. The next morning, breakfast in the main dining room was also top-notch, wth excellent service. Definitely looking forward to returning!

Room Tip: The suites are quite spacious, with a separate large den/dining room, fireplace, and excellent views...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinLaPaloma, General Manager at Westin La Paloma Resort and Spa, responded to this review, January 4, 2013
Thank you for posting how you enjoyed dining and our staff’s excellent, friendly service. We look forward to welcoming you back to enjoy another stay at La Paloma. We wish you continued safe travels…remain well. Jonathan Litvack, General Manager
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Mesa, Arizona
1 review
5 of 5 stars Reviewed December 16, 2012

We had a meeting at the Paloma. The entire staff (Valet, Front Desk, Maintenance, Housekeeping, Catering and Banquet) was friendly and very accommodating. Donal the Catering Manager assisted me to make all the arrangements with the meeting room setup, the meals and snacks. All Donal's suggestions were excellent. The banquet staff led by Banquet Manager, Peter Mnatzaganian were so timely and professional. The meals were delicious, compliments to the Chef. Peter had great follow-up, anything we asked for was received immediately. I had an opportunity to meet Juana of housekeeping because she had just cleaned my room. Juana took such care of my belongings and left the room immaculate. La Paloma is very fortunate to have such customer service oriented and professional team. Everyone, I encountered were so friendly and helpful. I plan on visiting La Paloma again on a personal basis. I loved it.

Room Tip: Currently the rooms are undergoing a renovation. some of my colleagues stayed in the renovated room...
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinLaPaloma, General Manager at Westin La Paloma Resort and Spa, responded to this review, December 18, 2012
Thank you for posting the many reasons, with the service being at the top of your list, for enjoying your recent meeting at La Paloma. We have tenured service staff that delight in welcoming back guests. We all look forward to your next stay so you may enjoy a newly renovated guest room as well as enjoy our service while you spend some much deserved time relaxing and rejuvenating. We wish you continued safe travels…remain well. Jonathan Litvack, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riverton, Utah
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 13, 2012

We had the opportunity to spend a night at the Westin La Paloma, we were in Tuscon visiting family and spent a night in the Paloma. The young lady at check-in was very friendly happy to help,our room was not ready upon arrival she directed us to the pool so the kids could swim while we waited. She called us about 1/2 later to inform us the room was ready. While at the pool we met Orlando who was full of information and very energetic. He made us aware of the tennis courts and took the time to explain the great golf available at the hotel, he also served us at the pool. Nice Kid! Our room was older, however very clean and spacious great views of Tucson. My son said it was the "best hotel he ever stayed in"
Overall this was a very pleasent experience!

Room Tip: The pool and the slide are great for the kids. If you play tennis take advantage of the courts.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinLaPaloma, General Manager at Westin La Paloma Resort and Spa, responded to this review, December 18, 2012
Thank you for posting how you and your children enjoyed the pool and views at La Paloma. I do hope you will be back soon to visit your family and be able to spend more time at the pool. The golf course and tennis courts are open year round, just waiting for you to play. We wish you continued safe travels…remain well. Jonathan Litvack, General Manager
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Wayne, Pennsylvania, USA
1 review
4 of 5 stars Reviewed December 13, 2012

Our annual conference took place at the Westin La Paloma in early November, 2012. We are a small professional organization with average attendance of only 160, but there are lots of moving parts to the program of events. We schedule a large number of educational breakout sessions during the three-day conference along with a number of catered events and a golf tournament. That’s who we are in brief, and having established that, here is my brief review of our experience.

The property has a stunning location with a backdrop the nearby Santa Catalina Mountains. It is immaculately groomed, and the renovated rooms are comfortably bright and contemporary. We were glad for surrey transportation around the expansive grounds, but nothing is more than a comfortable walk away – the golf club, spa and tennis courts, for example.

We ate well and were very pleased with the quality and presentation of the catered meals. The menus are imaginative and did not disappoint. It was very helpful for our slim budget to have some flexibility! Everything on property was presented and served with grace and style.

The Westin La Paloma staff, with rare exceptions, worked hard to ensure our comfort as individuals and as a group. Though the resort is undergoing renovation, there was no disruption to our program of events, and very limited construction noise. I am struck by the sincerity, the kindness and generosity extended to all of us at every turn. Perhaps longevity has something to do with the level of service and professionalism— whatever the reason, one senses almost familial bonds amongst the staff. Communication between resort personnel is impressive, making them seem clairvoyant. Their efforts were certainly well-coordinated. Standout performers Nancy La Viola, Catering Sales Manager; Dawn Glass, Senior Group Reservations Coordinator, Banquet Managers Kyle Fellowes and Peter Mnatzaganian; and Wally Dravenstott, Package Center Coordinator, all exhibited the highest level of professionalism and more than capably led teams of wonderful and attentive staff as they moved us seamlessly through our range of activities between check-in and check-out. This review would be incomplete without special mention of Peter Mnatzaganian’s omnipresent care and kindness – he anticipated every need and very likely neutralized trouble before it could develop. Who knows? Such was the finesse with which he shepherded an ailing me through management of the conference.

Westin La Paloma is on our short list for future annual meetings.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinLaPaloma, General Manager at Westin La Paloma Resort and Spa, responded to this review, December 18, 2012
Thank you for posting your review with the accolades to our outstanding staff. As mentioned in your review the longevity and comradely of our staff shows with every guest interaction. We all enjoy serving our guests and look forward to welcoming them back as we would our own family and friends. We look forward to assisting you with your next conference and hope you may be able to spend some personal time at La Paloma before your next annual conference. We wish you continued safe travels…remain well. Jonathan Litvack, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona, United States
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 12, 2012

From check in to check out everything was perfect. The staff is courteous and helpful. The room and the food were second to none. We are looking forward to our next experience at this wonderful property.

Room Tip: Every room is wonderful. We upgraded to a Grande Suite and it exceeded our expectations.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Westin La Paloma Resort and Spa

Also Known As:
Westin La Paloma Hotel Tucson
Westin La Paloma Hotel
Westin Tucson
Westin La Paloma Tucson Arizona
Tucson Westin
Address: 3800 East Sunrise Drive, Tucson, AZ 85718
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Tucson
#1 Business Hotel in Tucson
#2 Green Hotel in Tucson
#2 Top resorts Hotel in Tucson
#3 Romantic Hotel in Tucson
#6 Family Hotel in Tucson
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin La Paloma Resort and Spa 4*
Official Description (provided by the hotel):
Experience the newest level of luxury in the Southwest at Tucson’s iconic Westin La Paloma Resort and Spa. This AAA Four-Diamond resort, beautifully situated in the lush foothills of the Santa Catalina Mountains, has undergone a $30 million resort-wide rejuvenation. The result is a more contemporary, personalized flare to the resort’s renowned elegance that exceeds expectations and fulfills every guests needs. Each of the 487 spacious guest rooms (including 25 expansive suites) have been meticulously reappointed, with attention to the smallest details, to provide the most relaxing and convenient space to unwind. A perfect getaway for couples, families or corporate retreats, The Westin La Paloma Resort offers world-class amenities including five re-imagined resort swimming pools and the 177’ Sidewinder water-slide; Jack Nicklaus Signature golf; the full-service, restorative Elizabeth Arden Red Door Spa; Westin WORKOUT Fitness Center; Kids Club; and six exceptional dining options. Just 25 minutes from the Tucson International Airport, The Westin La Paloma Resort is conveniently located near art galleries, shopping, and a wide variety of signature destination attractions and dining. Courtesy transportation is provided for guests via new Mercedes Sprinters to the upscale La Encantada shopping center. ... more   less 
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