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Westin La Paloma Resort and Spa: Traveler Reviews

4.0 of 5
3800 East Sunrise Drive, Tucson, AZ 85718
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Westin La Paloma Resort and Spa
Ranked #8 of 121 hotels in Tucson
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1,194 reviews from our community

Traveler rating
    745
    229
    112
    77
    31
See reviews for
Families
262
 
Couples
268
 
Solo
70
 
Business
453
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Phoenix, Arizona
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Past its Peak”
3 of 5 stars Reviewed November 19, 2012 via mobile

Having a short stay here which may be a good thing. Resort is supposedly undergoing renovation, but not sure if I have a newly refurbished room or an original. All I can say is there's a musty odor and an outdated ventilation system. Might look at other resort options if you're coming to Tucson. There are many and I'll bet you can beat the price.

Stayed November 2012, traveled on business
Was this review helpful? Yes 1
Ask TimzTraveler about Westin La Paloma Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinLaPaloma, General Manager at Westin La Paloma Resort and Spa, responded to this review
November 26, 2012
Thank you for your posting. From your review, I believe that you did not have an opportunity to stay in a renovated room. Call us directly as we may make sure you have a newly renovated guest room for your next visit to La Paloma. I’m certain you’ll be delighted with the new furnishings. We wish you continued safe travels…remain well. Jonathan Litvack, General Manager
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Hillsborough, Canada
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
“A fabulous hotel, wonderful staff, fantastic meals!!!!!!!!!!”
5 of 5 stars Reviewed November 19, 2012

`Our room had all that we needed, Really clean, the room looked out on the Golf Course, designed by Jack Nicklas. We loved all of the meals. Try the French Toast! Our servers were so helpful and know all the places to visit!

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Brenda Biggs B about Westin La Paloma Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinLaPaloma, General Manager at Westin La Paloma Resort and Spa, responded to this review
November 26, 2012
Thank you for your review. We all look forward to welcoming you back to La Paloma for continuing great dining experiences along with the great golf & mountain views. We wish you continued safe travels…remain well. Jonathan Litvack, General Manager
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Cheyenne, Wyoming
1 review
“Superb Staff”
5 of 5 stars Reviewed November 16, 2012

Attentive, responsive and friendly -- the staff at the Westin La Paloma are wonderful. A cheerful greeting each morning and a keen knowledge of what group you're with and where you're meeting. Peter Mnatzaganian is outstanding --

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask WPC772 about Westin La Paloma Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinLaPaloma, General Manager at Westin La Paloma Resort and Spa, responded to this review
November 26, 2012
Thank you for posting how our service is always professional and friendly. We hope to welcome you back to La Paloma in the near future. We wish you continued safe travels…remain well. Jonathan Litvack, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California, United States
1 review
“A jewel in the desert!!!”
5 of 5 stars Reviewed November 14, 2012

My recent stay at La Paloma was one of the best vacations I have had in a while! I went with a group of buddies for the weekend and I was very much impressed by La Paloma. The resort had breath-taking views of the foothills of Tuscan. The staff was friendly and very accommodating to any request I had. The updated golf course is world class! A few of us played tennis at the new tennis facilities and it was the nicest tennis courts I have played on for years. They even had a 3 story water slide that made me feel like a kid all over again! I highly recommend La Paloma to anyone who is traveling to Tuscan or to anyone who wants a nice, relaxing, or fun-filled week.

Room Tip: Ask for the newly renovated rooms. They are top notch!
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Kyle P about Westin La Paloma Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinLaPaloma, General Manager at Westin La Paloma Resort and Spa, responded to this review
November 15, 2012
Thank you for posting how everyone enjoyed their stay & play weekend. As you mentioned our tennis courts are of top quality, surfaced with the True Bounce Resurfacing System and meticulously maintained. I look forward to seeing you and your friends on the SlideWinder soon.We wish you continued safe travels…remain well. Jonathan Litvack, General Manager
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Cherry Hills Village, CO
Senior Contributor
42 reviews 42 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
27 helpful votes 27 helpful votes
“Wish it were better!”
3 of 5 stars Reviewed November 13, 2012

My wife and I spent a long weekend there and we were not impressed. The service left us wanting. The difference between this and other Westns is that you have to ask rather than have things offered. The culture could be better. The place seemed understaffed and those who were there we're willing but not We did not have a bad time. The golf courses are fabulous. Azul restaurant on the premises was good but not great. The rooms were large but could have been cleaner. All in all we expected better!

Room Tip: Ask for a room near the main building.
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 8 more reviews by Charles B for Tucson
Ask Charles B about Westin La Paloma Resort and Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinLaPaloma, General Manager at Westin La Paloma Resort and Spa, responded to this review
November 15, 2012
Thank you for your posting. I would like to invite you and your wife to return, as this experience is truly not characteristic of our resort. Please call me directly and let us show you the service you expect and deserve. We wish you continued safe travels…remain well. Jonathan Litvack, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Westin La Paloma Resort and Spa

Also Known As:
Westin La Paloma Hotel Tucson
Westin La Paloma Hotel
Westin Tucson
Westin La Paloma Tucson Arizona
Tucson Westin
Address: 3800 East Sunrise Drive, Tucson, AZ 85718
Phone Number:
Region: United States > Arizona > Tucson
Amenities:
Bar/Lounge Business Center Fitness Center Kids Activities Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotels in Tucson
#3 Luxury Hotels in Tucson
#3 Romantic Hotels in Tucson
#10 Family Hotels in Tucson
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Nestled in the foothills of the Santa Catalina Mountains, The Westin La Paloma Resort & Spa boasts spectacular views of the surrounding Sonora Desert and a sunny and temperate climate year-round. ... more   less 
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