The only reason it gets a "poor" not "terrible" is because we actually spent the whole night. Staff at check in was more interested in chatting with her "visitor" than checking me in. Pool was dirty, and the spa jets didn't work. This place needs a SERIOUS MAKE OVER. Half the signage says "Quality Inn" (Thought this was a Clarion?) Our room the sliding glass door was a joke. It either needed to stay shut, or open closing it was a huge chore it barely even worked. The curtain rod was broken from the ceiling. Towels were stained, mold on bathroom ceiling. It looked as though someone sneezed on the wall in the bathroom and housekeeping didn't bother to clean it. The faucet for the shower was broken off the wall, you could take the whole piece off. Breakfast was standard, danishes, juice, bagel (thins), and a (1 ONE) waffle maker. It was too busy with kids to be able to use.
When I checked out, I told the girl at the front desk about our room, (who didn't even look old enough to be working) said oh sorry, did you want a receipt? What I wanted was some reassurance that this is not how their hotel operates and we got a fluke room. But I should have known I wouldn't get any thing like that when I saw at the managers desk a child just sitting on a lap top.
Granted I chose this place due to location off the I-10, and for the price. But I also chose it because it was a Clarion, which according to Choice Hotels, is their top of the line hotel chain. I would not stay here again. Was very disappointed. I have worked in hotels for 10+ years, I'm not much of a complainer. But I do believe if the hotel management doesn't hear the problems they will never be fixed. (But judging by how the respond to comments, nothing will be fixed.)
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- Also Known As:
- Clarion Inn Downtown Tucson Hotel Tucson
- La Quinta Tucson
- Tucson La Quinta