Check-in was swift and courteous; however, my single suite assignment was not very satisfactory. It was way at the back end of the complex, "underground" and adjacent to a cinder block/brick wall. It was dark and dismal. This would be good if a tornado was in the vicinity but that would be the only good thing about the location. Looking around the rooms prior to going back to the lobby to request another one, everything appeared satisfactory and clean but the location was definitely not to my liking. Hotel staff were swift in assigning me another room on the first floor and closer to the lobby. however, the view was on the same level looking out at the parking lot. I kept my curtains closed because of people walking past the room's windows both in the living area and bedroom. But this was much better than the previous one that I had just switched from and I did not wish to go back and complain. My mistake? Perhaps. The housekeeping staff kept the rooms clean but were miserly in keeping the toiletries stocked. I had to also remove the empty tissue box so it could be replaced and had to do with one bar of soap for two days in the main toilet area. I used it for both hand/face washing and into the shower. The day before I left, I noticed a control on the bed which I found out was for "sleep by numbers". The mattress on the side of the bed I slept on had already "deflated" on the third night, and I was ready to go to the lobby and ask that something be done to make the bed more comfortable because it was almost flat; however, upon discovering this control, I inflated the mattress again and all was well. Wish this control had been on the bed upon checking in and not four days later. I didn't know it existed prior to that time. I had a king-size bed and moved to the other side of the bed which was still inflated. The courtyard area was well kept, the pool looked large and inviting, however, the weather was not conducive to swimming. Snow (yes, in Tucson) and quite cool. One night there was a lit fire pit which added atmosphere. Now, my really big complaint is/was with the shuttle service. For this large of a facility, it was difficult if not impossible to get shuttle service around the time(s) I needed it. I was told that Radisson had a contract with an airline and its pilots got preference. OK, what about its residents? Upon arriving at the Tucson airport.and calling the hotel for pickup shuttle service, the van arrived in a timely fashion; however, on the way to the hotel, we had to pick up a "pilot" at the Gem Show and no one knew exactly where he was waiting.. We wasted over one-half hour looking, driving around and searching for this pilot causing me to be late for a scheduled dinner. Three days before I was to leave and return to the airport, I went to make a reservation for shuttle service and was told that I had to take an early shuttle or else make other arrangements (taxi?). I decided to take the shuttle and arrived at the airport over three hours prior to my scheduled flight. Tucson's airport is not large and not crowded! I did see that there were two vans parked in the circular driveway at the Radisson that morning. So many pilots and no hotel guests using this service? I don't think so! There were two others also having to go in the morning for a mid-afternoon flight at the same time I left. Better scheduling with assigned times might be the answer.
Ask for a room on an upper level near the front of the complex overlooking the pool area.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.