The hotel was very easy to find. Check in was super smooth and very fast. The staff was extremely friendly and polite. The grounds were REALLY nice and well kept. When we got to the room, it seemed a little dated, but not too bad. They did update the TV's to nice flat screen models.
We did have several problems here though. First, the bed - it was a good effort on the hotel to put in the adjustable mattresses, however, the mattress would deflate during the night, and in the morning we would be laying on the plywood. Next, the fixtures in the bathroom were on their last leg. The knobs for the sink made strange noises and were not even. The hot water took FOREVER to get to the shower. It was chilly when we were there (lower 40's at night) and the heat did not work (I overheard other guests complaining about this). Finally there must have been pipes in the ceiling, because we would hear what sounded noises that sounded like a toilet filling at random times throughout the morning.
The location - it depends on what your doing in Tuscon. We were there to do activities like going to Old Tucson Studios, Tombstone, etc, and this was not the best location - it is very far from the highways and there are a ton of traffic lights no matter how you get to a highway. This is also in the older part of town, so it is not as nice as other areas of Tucson.
Finally, I had prepaid for the room - so they asked to provide a credit card for 'incidentals' (which we did not have any). Well, upon checking out, they did not mention anything regarding any charges or balance due, and I discovered a $25 charge to my credit card. Not enough to make a big stink about and do a chargeback for, but definately left one final sour taste on this visit.
Also, just a final FYI - breakfast is not included. I did call the hotel beforehand and they did inform me of this, but they do not mention this anywhere unless you actually call them yourself.
Overall, if you have something going on nearby and can get a REALLY great deal, this isn't such a bad place. Otherwise, I'd look for something better.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Thank you again for your feedback and for taking the time to speak to me. I am sorry to hear you had difficulty with our bed, but please note that the hotel does have regular mattresses available, if you prefer. Currently we are in the process of updating our rooms, furniture and decor to create a more up-to-date and modern feeling. Most importantly I am glad I was able to clarify what the $25 charge was for. I am thrilled to hear you will consider retuning during a future visit to Tucson. We look forward to having you again, and I assure you we will amend our previous shortcomings.
Thank you again,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.