I stayed in this hotel for business several years ago and was satisfied enough to return this year when we visited Tucson. We chose the hotel primarily because of my prior positive experience and because my husband had amassed thousands of Club Carlson points that paid for the stay.
Front desk staff were very friendly at check in, when we came and went, and at checkout. We were upgraded to an enormous suite -- larger than a 1 bedroom apartment, separate living and dining rooms, 2 bathrooms etc. -- which was incredible but obviously not representative of the typical room. The room appointments were very, very nice, including cool black & white photos of desert scenes for decoration, but again I am not sure if this is typical in the hotel. We did not use the sleep number bed (just left it on the original setting) as we can never seem to tell a difference.
Room cleaning was efficient and effective. We only visited the restaurant for coffee in the morning, but the staff was very friendly and accommodating.
We experienced no noise from other rooms or the pool even though we directly overlooked the pool area. Of course, it was too chilly for the pool to get much use during our visit! In the winter the pool is mostly shaded during much of the afternoon. Being on a higher floor gave us good mountain views, even looking south -- I think views on the east side would be spectacular.
There are many useful stores near the hotel (Trader Joe's and Starbucks are both within easy walking distance) and the hotel is well-situated to visit Sabino Canyon (highly recommended). However, getting to I-10 or the west side of town by traveling Speedway takes a LOT of patience. It's slow going, with lots of lights and crosswalks.
Overall, the hotel was a great base of operation for our 4-night stay in Tuscon.
Higher floor rooms have better views, but that also means using the elevator each time you enter or...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you very much for your feedback. I am very pleased that you enjoyed your stay so much and were able to use some of the various amenities we offer. We look forward to seeing you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.