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“What we expected from a Hampton Inn” 4 of 5 stars
Review of Hampton Inn Tucson-North

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Hampton Inn Tucson-North
2.5 of 5 Hotel   |   1375 West Grant Rd, Tucson, AZ 85745   |  
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Ranked #31 of 127 hotels in Tucson
Palo Alto, CA
Top Contributor
136 reviews 136 reviews
75 hotel reviews
Reviews in 88 cities Reviews in 88 cities
88 helpful votes 88 helpful votes
“What we expected from a Hampton Inn”
4 of 5 stars Reviewed April 11, 2013

We received a friendly reception at the Hampton Inn Tucson-North. Our room was what we have come to expect from this chain - good sized, clean and modern. The bed was comfortable, albeit somewhat on the soft side. The linens were clean. The room had a refrigerator and microwave in addition to a coffeemaker. Even though it was close to the freeway and railroad tracks, it was quite - except for a somewhat noisy air conditioner. Fortunately it was not too hot nor cold so we could turn it off at night. Wireless connection was free and worked just fine.
The bathroom was modern, clean and all the fixtures worked just fine. Hot water took quite a while to get to the shower.
Breakfast was better than we have come to expect at this class of hotel, with several hot items and a good fruit assortment.
Altogether it was a good stay.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KJacobsVPZMC, Guest Relations Manager at Hampton Inn Tucson-North, responded to this review, April 13, 2013
Thanks for staying with us and posting your comments. It is always nice to hear from guests who have a positive experience with us. I hope we can serve you here again.
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202 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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English first
Phoenix, Arizona, United States
1 review
5 of 5 stars Reviewed April 2, 2013

Clean rooms and easy access to the Freeway.The staff at this Hampton make sure you have what you need. The parking lot has a security guard during the evening. I am a Diamond Hilton member that travels all over the country and stays, almost exclusively, at Hampton Inns

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KJacobsVPZMC, Guest Relations Manager at Hampton Inn Tucson-North, responded to this review, April 2, 2013
Thank you very much for your loyalty to the Hampton brand and Hilton family of hotels. I'm glad you know you can count on us for a comfortable stay, and look forward to serving you here again.
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Bastrop, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 23, 2013

I am a Diamond Hilton member that travels all over the country and stays, almost exclusively, at Hampton Inns. I found out one late Friday afternoon that I was needed in Tuscon for 3 weeks straight so I hustled to get my request in to our company travel service. I just picked any Hampton Inn near where I would be working so the reservation was made.

On Saturday I called the hotel to discuss my stay. After all, it was for 19 nights and I wanted to make sure I'd be comfortable. Crystal answered on the front desk and I asked what kind of room I was assigned. It was the lowest level (two queens) and, while I know upgrades are never a guarantee, I thought I'd ask whether there was any chance of one...especially considering the length of my stay. She said my rate would increase if she changed it. I responded that "no....I wasn't talking about changing my rate...I was just asking what the chances were since I'm a Diamond and staying so long." She acted like she had never heard of hhonors status or upgrades at all and, as we talked, it was glaringly obvious she could care less about my status, my business, or how long I was staying. When I advised I'd be canceling my reservation, she just said OK.

Just thought you other members might be interested in this information....personally, I changed my reservation to the DoubleTree where they were happy to accept my 19 day reservation. And I have a suite for the same price. I'm happy!

Stayed March 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KJacobsVPZMC, Guest Relations Manager at Hampton Inn Tucson-North, responded to this review, March 27, 2013
Thank you for your loyalty to the Hilton family of hotels, and for taking the time to share your experience with our hotel. There is no excuse for poor service, and hope you will accept my apology for how you were treated on the phone. The problems you mentioned with the front desk have been addressed. We appreciate you bringing this to us and we hope you will give our property a second chance if you return to the area. We would really love to have you back so we can show you what our Hamptonality is all about.
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Southern Illinois
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 20, 2013

We stayed for one night at this location. Hotel was very clean, but in drastic need of an update. The deadbolt in our room did not work. We did not feel safe at all! We chose not to mention this to the desk personnel as we did not want to draw attention to the fact in case others might be listening, etc....The microwave in our room actually had a timer with a knob on it instead of buttons to push. There was no soap in the bathroom upon arrival. Water in the bathroom faucet changed abruptly from cold to scorching hot at the same setting. One small trash can in the room overflowed very quickly. Heating unit was very noisy!. Beds were ok. We expected more from a Hampton--definitely not worth the price we paid for the room!

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KJacobsVPZMC, Guest Relations Manager at Hampton Inn Tucson-North, responded to this review, March 23, 2013
We are sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. We apologize for the issues in your room and will work with our maintenance team to ensure that repairs are made so this does not recur. Please don't let this one bad stay influence your opinion of the entire Hampton brand. If you return to our area, we hope you will consider giving us another chance to earn your trust.
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Phoenix, Arizona
1 review
5 of 5 stars Reviewed March 18, 2013

Everything was clean and bright. Staff willing to go the extra mile to be sure we were comfortable. Desk staff was accommodating regarding changing reservations and making sure we got the best room. Food was exceptional--quality. And the complimentary breakfast bar had endless choices. The bar area was immaculate. Rooms so comfortable. A/C was a bit noisy, but worked well. Will be back to this one for sure.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KJacobsVPZMC, Guest Relations Manager at Hampton Inn Tucson-North, responded to this review, March 23, 2013
Thanks for taking the time to make your very first TA review about your recent experience here. I'm sorry about the noisy air conditioner and hope you will accept my apologies. We know you have a lot of hotels to choose from and are really appreciate your kind words and 5 star rating. We look forward to welcoming you back and thanking you in person the next time you stay with us.
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Dundas, Ontario
Top Contributor
85 reviews 85 reviews
23 hotel reviews
Reviews in 38 cities Reviews in 38 cities
223 helpful votes 223 helpful votes
4 of 5 stars Reviewed March 15, 2013

You pick Hampton because it is convenient, predictable and good value. We were not disappointed. Right off the highway we found it. Servic e was excellent. The front dest helped us plan the following day, gave us directions and recommended a restaurant nearby that was good. A safe bet that I can heartily recommend. Limited highway noise.

Room Tip: Choosing a room not facing the highway would be quieter. The hotel was sold out so we got what we go...
See more room tips
  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KJacobsVPZMC, Guest Relations Manager at Hampton Inn Tucson-North, responded to this review, March 15, 2013
Thank you for your loyalty to the Hampton brand, and for sharing your comments about your recent stay with us. We really appreciate your kind words about the service you received, and hope you will let us enjoy more of Tucson the next time you are here.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Louis, MO
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 8, 2013

We stayed for one night. Hotel was very clean and comfortable. Easy access off highway. Desk clerk recommended restaurant nearby (Rusty's) that was excellent plus we got 10% off as hotel guests. Highly recommend!

Stayed March 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KJacobsVPZMC, Guest Relations Manager at Hampton Inn Tucson-North, responded to this review, March 15, 2013
Thanks for staying with us and sharing your comments. I'm glad you liked Rusty's and appreciate the recommendation. I hope we can serve you the next time you are in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Tucson-North

Address: 1375 West Grant Rd, Tucson, AZ 85745
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#22 Romantic Hotel in Tucson
#25 Business Hotel in Tucson
#35 Family Hotel in Tucson
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Tucson-North 2.5*
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Also Known As:
Hampton Inn Tucson-North Hotel Tucson
Tucson Hampton Inn

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