I am here for business. So far, this hotel has been somewhat of a bust. Although the room is clean and comfortable (carpet is pretty dirty by the door, buuuut, that is a small thing.) the mechanics of this place are head-bangingly bad.
When I arrived, the key did not work in my door. I had to go downstairs to get the key replaced. The elevators are among the slowest ever. Once the key was replaced I got into my room and signed up for the internet. I was charged for the internet. Charging for internet is something one expects at a low end hotel, not the Marriott. The internet was excruciatingly slow.....and..... kept throwing me off. Did I mention I am here for business?
Night two, and three......the key doesn't work. Again. Over and over the key doesn't work. The hotel reset my lock and still the key doesn't work. The very friendly staff replaces my key over and over again. To do this I have to go up and down the excruciatingly slow elevator over and over again. The staff tells me that perhaps my smart phone is demagnetizing the key. I travel extensively. This has never happened before. I then store the key in my glove box, my pocket and at one point my sock. The key has to be replaced every time. I hear from colleagues also staying here that this is happened to them as well. Where should I keep my key? On my head?
Night 3. I am thrown off of the hotel internet AGAIN. The desk tells me that the "hotel can't deal with the internet, that I have to deal with the provider myself" REALLY???? I have not contracted with this provider Marriott HAS!
I call the internet provider and am placed on hold. By the end of the night I have spoken to the provider no less than four times. One of those times the hotel desk clerk Annalise transfers me to a number that is no longer working. In between trying to get me to the right place she forgets to put me on hold and I hear her swearing. Nice.
I spent no less than an hour + working out the bugs over those 4+ calls. At one point the provider makes a huge mistake throwing me off of the internet again in a big way. Ridiculous. I DID mention that I am here on business didn't I?? Yeah.
In the end, the hotel did not charge me for the internet. That is great as the internet service was abominable! This fiasco cost me time and money. I won't even start with the irritation level and inconvenience as I will rant for another few paragraphs! I have stayed in hotels in third world countries that function at a far higher level than the Tucson Marriott University Park!
Stay in this hotel if you have a child at ASU, are attending a game, or want to be in the middle of the city. Avoid this hotel like the plague if you are coming to Tucson for business or for anything where the internet, elevators or actually getting access to your own room is a necessity.
If you need the internet or access to your room find another hotel.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I am sorry that you had issues with the internet, your door lock and the hotel's elevators. The elevators have just been inspected and meet all the guidelines the state requires us to have. When the hotel is very busy and everyone is coming and going at the same time there can be a wait from time to time and I apologize for that.
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Your door lock was malfunctioning because the memory board needed to be replaced, this is a rare occurance but does happpen from time to time when dealing with electrical equipment. Our staff should have asked you if you wanted to move to another room and we would have been happy to do that.
Regarding the internet issues you had, the reason we have you call technical support is because everyone has different computer configurations and many have firewalls that our staff has no technical knowledge of. I apologize for technical support not handling your situation in a satisfactory manner and I have contacted them so that we can try to streamline the process.
I appreciate you letting us know of these issues as it gives us an opportunity to correct them for all of our guests.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.