As a Diamond member (and we were here for graduation and a week long visit) we were upgraded to a suite for the entire stay. The staff was first rate, always friendly and a couple of personnel ('Moma Hilton' and Kelly) were very helpful even during our challenges.
Only challenges we had - only one elevator was working much of the time...but this is a mild inconvenience (had the other gone out...ther may have been a problem) but they were working on it throughout our stay to get it back online.
We were victims of Tucson's other great import - vehicle (break-in) crime and the staff was exceptionally helpful (calling the police, provided us updates on what was found on the video tapes, etc).
In this city, LEAVE NOTHING OF ANY VALUE IN YOUR VEHICLE at ANY place or ANY time. If one or both individuals who broke into our truck on May 24th are/can read this -- karma comes around...and I hope it hits you with a vengence.
One additional tip -- park in front if you can at all help it. Front gets more traffic, and does a better job of keeping the 'pests' away.
I'd recommend this hotel to anyone and recommend Hilton use them as a standardized model (i.e. bottle of wine/beer for diamond members, exemplary customer service, more than just 'continental' executive breakfast, etc). Beds were always clean and comfortable. An overall first rate experience (from the hotel side).
- Also Known As:
- Hilton Tucson East Hotel Tucson
- Hilton Tucson East Hotel
- Hilton Hotel Tucson
- Hilton Tucson
- Tucson Hilton
- Official Description (provided by the hotel):
- A modern atrium lobby hotel with all-interior corridors in Tucson; this upscale hotel has a 7-story atrium lobby window that showcases the Catalina Mountain Range views. Guestrooms with King or 2 Queen beds and free Internet. Executive Level Rooms available with private key access floors, include access to the private lounge serving deluxe continental breakfast, all day snacks and beverages, and evening manager's reception with beer, wine and soda bar; additional amenities include turn down service and nightly snacks. Premium location close to Park Place Mall, attractions, business and shopping. Free parking. Restaurant, gift shop, pool, whirlpool, and exercise room. ... more less
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