My stay was in July 2012
Check in was easy and the staff was friendly and welcoming, accommodating my request for a non-smoking and pet free room, which I really appreciated. Microwave ovens or mini fridges could be requested for an additional $5 each, per night. John, at the concierge/bell desk, was VERY helpful in locating a specialized retailer in Tucson for me, making calls and searching the internet. He went above and beyond to be of service, and I appreciate his efforts.
It was surprisingly quiet in my room despite being nearest the ice/vending machines and elevator. Lighting in the room and bathroom was plentiful and everything functioned properly. The bed and pillows were wonderfully soft and comfortable.
Dinner at the hotel restaurant was good, though high priced as expected. The service was exceptional there, too. Check out was quick and easy. The front desk personnel were very helpful with a free Tucson map and directions around town.
On the negative side, the bathroom was incredibly tiny. A person has to squeeze into the room and close the door to allow room to use the toilet or step into the bathtub.
The ice machines for guests, on the 3rd and 4th floors were inadequate and had no ice the 2 days I was there. I had to go to the front desk and request ice from their machine on that floor, which is not accessible to guests. But the staff was very helpful and accommodating.
Overall, I enjoyed my stay and will definitely return.
- Official Description (provided by the hotel):
- A modern atrium lobby hotel with all-interior corridors in Tucson; this upscale hotel has a 7-story atrium lobby window that showcases the Catalina Mountain Range views. Guestrooms with King or 2 Queen beds and free Internet. Executive Level Rooms available with private key access floors, include access to the private lounge serving deluxe continental breakfast, all day snacks and beverages, and evening manager's reception with beer, wine and soda bar; additional amenities include turn down service and nightly snacks. Premium location close to Park Place Mall, attractions, business and shopping. Free parking. Restaurant, gift shop, pool, whirlpool, and exercise room. ... more less
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- Also Known As:
- Hilton Tucson East Hotel Tucson
- Tucson Hilton