We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Needs a Facelift” 3 of 5 stars
Review of Hilton Tucson East

Save Saved
You added Hilton Tucson East to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Hilton Tucson East
3.5 of 5 Hotel   |   7600 East Broadway Blvd., Tucson, AZ 85710   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Free Breakfast for Two
Ranked #47 of 127 hotels in Tucson
Orange, California
Top Contributor
89 reviews 89 reviews
64 hotel reviews
Reviews in 50 cities Reviews in 50 cities
81 helpful votes 81 helpful votes
“Needs a Facelift”
3 of 5 stars Reviewed February 14, 2013

The Hilton Tucson East is located a little more than 10 miles away from the airport. Although Tucson is the second largest populated city in Arizona, it still has a very small town feel. This results in very light traffic, and getting to the hotel only takes about 15 minutes.

The Hilton Tucson East is conveniently located about a mile away from the Park Place Mall, and close to the University of Arizona.

Upon entering the hotel a large atrium with many windows and natural lighting greets you.

The front desk is located to the left. Check-in was fairly quick, but the front desk agent must have been new as he was somewhat flustered when processing my reservation. He did not explain any features of the hotel, nor did he recognize my Hilton Gold status. I inquired about getting upgraded to the Executive floor as that would allow access to the Executive Lounge. He told me that I could not get upgraded as the hotel was sold out. I then inquired about breakfast, as that is an option for Hilton Gold members (as opposed to the 1,000 point amenity). He informed me that breakfast was served in the Executive Lounge. Unfortunately, he did not initially inform me that I was being given access to the Executive Lounge. It was like playing a game of 20 questions during check-in.

Upon entering the room, the bathroom is to the right. The bathroom is fairly small. There is a fair amount of counter space, but not much room between the counter, toilet and door.

There is only a shower, which is fairly large. Water pressure was excellent, and there were no temperature variances.

The room is spacious with ample room to walk around. There is a large dresser with a flat screen TV on it.

There is a desk with not much working space, although lighting is somewhat dim. The internet is complimentary for all, but is painstakingly slow.

The bed is comfortable, but a little too soft for my liking.

There is no central air conditioning, instead there is a large in room unit. Although it does work, it is rather loud. For light sleepers, this is a big inconvenience.

The room is starting to show its age, as there are many stains on the carpet. There was also a patch of carpet that was cut out, and replaced with an area of carpeting about 2 feet by 4 feet.

Although breakfast in the Executive Lounge is supposed to be continental, there are a few hot dishes. There is oatmeal, a do it yourself waffle making station, and scrambled eggs. The scrambled eggs are probably some of the best that I have had in a "buffet like" setting. They were smooth and creamy, and not runny. The only downside is that they are severely under seasoned, which can be somewhat rectified with salt and pepper. There are other breakfast options, including cereals, bread, bagels, yogurt and fresh fruit.

The Executive Lounge is an open area on the 7th floor. There are several tables spread throughout the open area. There are several attendants present at breakfast and at the "Manager's Reception" in the afternoon, but no one is present during the rest of the day. Several packages of trail mix, and a small cooler holding about 18 drinks are available during the non-staffed hours from what I could tell.

Parking is also complimentary is a big plus in an age where parking can easily exceed $30 day in many cities.

The Hilton Tucson East could use a bit of a facelift, and improve their Executive Lounge offerings during the day. The feel of the hotel is more like an Embassy Suites rather than a Hilton.

Stayed February 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Issue_Resolution, Director of Sales at Hilton Tucson East, responded to this review, February 15, 2013
Thank you for your review. We are pleased you found our location to be central and convenient. We apologize our front desk agent did not take more time with you--to welcome you and to talk about what our hotel has to offer. As the city market leader in corporate travel, we have a big percentage of Gold and Diamond HHonors guests and we value your business and your loyalty. I am pleased we were able to give you access to the Executive Level Lounge and that you enjoyed your breakfast and manager's reception. I will pass your comments to the Food and Beverage Director. Thank you for your feedback about your sleeping room. Our sleeping rooms have been renovated, but we do have some additional updates coming this year. We hope to welcome you back to the hotel on your next trip.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

356 people have reviewed this hotel

Traveler rating
    128
    123
    62
    24
    19
See reviews for
99
80
36
91
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Litchfield Park, Arizona
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 12, 2013

The Hilton Tucson East is a gem on the east side. Conveniently located on Broadway, one of the main thoroughfares of the town. Restaurant/bar area is very nice and the pool/jacquizzi is a great place to relax.

Room Tip: Try not to get close to the elevator.
See more room tips
  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Issue_Resolution, Director of Sales at Hilton Tucson East, responded to this review, February 13, 2013
Thank you for your review. We are so pleased that you thoroughly enjoyed your stay and that you found our location so appealing. We look forward to welcoming you back on your next trip.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spokane, Washington
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 11, 2013

I stayed here this past weekend with some friends for a wedding. Overall it was a good experience. Large, clean rooms. The staff was helpful when splitting up the bill. I took advantage of their small fitness facility. Only complaint I had was the pillows were too soft and kept collapsing on themselves. I didn't sleep that well the two nights I was there, though that wasn't any fault of the hotel. The breakfast was a nice spread, sausage, bacon, biscuits and gravy, fruit, cereal, eggs. Not too bad, though the eggs were obviously powdered egges and quite runny at that. I would stay here again if I was looking for a nicer place to stay.

The location was pretty convenient for the wedding we were going to and some of the activities, plus there were some nearby restaurants that were within a short walk too.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Issue_Resolution, Director of Sales at Hilton Tucson East, responded to this review, February 13, 2013
Thank you for your review. I'm glad you enjoyed the hotel and your room. I'm sorry you didn't like your pillow. Our Hilton Serenity Beds include a down comforter, triple sheets and down pillows, but other pillows are available so guests have a choice. These can be requested ahead of check in through your pre-arrival email. Also, our front desk staff can assist you with pillows, blankets, etc. We are so glad you enjoyed the Breakfast at Hilton buffet with 40 items each morning, omelet station, waffle maker and cooked-to-order items from the breakfast grill.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Commerce
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 6, 2013

We chose this hotel based on its location and really top notch rates. It is an older property, probably built when atrium hotels were all the rage in the 70sor 80s, but it has been well maintained and updated. The neighborhood is not particularly nice,but the hotel is set off from the strip malls and vacant lots. The staff is responsive and very friendly, the pool area is lovely, and the fitness room more than adequate. If you have access to the executive floor, there is breakfast and nightly manager's receptions,where they pour premium liquor and put out enough food to make a meal. Our complaints were very minor--no full-length mirror, terrible in-room coffee, and, because it is difficult to tell the caf from the decaf, we were given all decaf several times, despite a written request. Again, these are minor problems, and we will definitely stay there in the future. It is twelve minutes from E. Saguaro national park. Anyone who knows Tucson knows how long it takes to get from one side of town to the other. Being close to the activities you like is crucial. One more thing: parking is free and very convenient.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Issue_Resolution, Director of Sales at Hilton Tucson East, responded to this review, February 7, 2013
Thank you for your review. We are so pleased that you enjoyed our location near city parks, Sabino Canyon and Saguaro Nat'l Park. We are also just one mile from Park Place Mall and are surrounded by restaurants. Thank you for your kind words about our updates and renovations--we continuously strive to exceed your expectations. Thank you for noticing the quality of the Executive Level food and beverage. I will pass your comments to our Food and Beverage Director. Guests rate our Evening Manager's Reception as number one--not only among Hilton hotels but against other brands too! I'm sorry about your coffee--I highly recommend our courtesy coffee bar which is available to guests each morning in the restaurant. Many guests enjoy drinking their coffee on the terrace overlooking the pool gardens with a fabulous Rincon Mountain view in the background. Looking forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 5, 2013

We found a superb weekend deal so we were able to treat ourselves and stay here.

There was a couple of large Christmas events on in the restaurant and ball room but that caused no issues.

Comfy beds, helpful desk staff and (almost over) attentive breakfast wait staff.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Issue_Resolution, Director of Sales at Hilton Tucson East, responded to this review, February 7, 2013
Thank you for your review. We are so pleased that you were able to take advantage of a special weekend promotion and we're glad you enjoyed your room and breakfast. We look forward to welcoming you back for your next "get away!"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
158 reviews 158 reviews
29 hotel reviews
Reviews in 57 cities Reviews in 57 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed February 3, 2013

The title says it all.
Hilton truly hit a home run with this hotel. Centrally located along Broadway Blvd in Tucson, with plenty of parking and restaurants. Pet friendly.

Front desk personnel were professional, nice and helpful.

The room was spacious.
Large and comfortable king-size bed that was firm without being hard. No fridge or micro.
The window did not offer any openings which could prove cumbersome in case of fire.
Walk-in, standing room only shower featured great water pressure and multiple (head) settings; sliding shower doors were high enough to prevent any spillage.
TV had limited number of channels and the remote needed fresh batteries.
The heating/AC unit was noisy and should be upgrade to 21st century standards, but this was a minor deficiency

Breakfast was not included and yet the cost seemed equivalent to a mid-level breakfast restaurant in the USA.
That said, the variety of food items and beverages exceeded the price expectations! Made-to-order omelets and multiple freshly squeezed juices along with REAL coffee made the breakfast a memorable one. Other items, such as freshly made waffles, eggs, country potatoes, bacon, sausage, fruit, yogurts, etc, etc, etc. - enough to satisfy even the most difficult guest of all!

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Issue_Resolution, Director of Sales at Hilton Tucson East, responded to this review, February 5, 2013
Thank you for your review. We appreciate your detailed account of the sleeping room and the Breakfast at Hilton Buffet. We're so glad you enjoyed the features in your room as well as the wide variety of items available on our breakfast buffet--over 40 items, an omelet station, a waffle maker and cooked to order entrees from the breakfast grill. Something to love for everyone. We look forward to welcoming you back on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 1, 2013

Our stay at the Hilton was a gift for our 40th anniversary. Check-in was easy, staff were very nice, even humourous. Our room was on the executive level, nice sized room with a very comfortable bed. We snacked at the break area, ate our meals at the restaurant where the food was excellent and the service superb. The outside pool and hot tub area have a sense of relaxation. Just a nice adventure all the way around. We have raved so much about our time at the Hilton, that we decided this would be the place to put our out-of-town-guests. maybe even do another get-a-way for us. Thank you to the Hilton East for our great experience.

Room Tip: We stayed in a room where the view on the 6th floor rear was looking down on a bare area anda school...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Issue_Resolution, Director of Sales at Hilton Tucson East, responded to this review, February 3, 2013
Thank you for your review. And congratulations on your 40th anniversary. It was our pleasure to ensure your celebration was memorable and happy. We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Hilton Tucson East? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Tucson East

Also Known As:
Hilton Tucson East Hotel Tucson
Hilton Tucson East Hotel
Hilton Hotel Tucson
Hilton Tucson
Tucson Hilton
Address: 7600 East Broadway Blvd., Tucson, AZ 85710
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Business Hotel in Tucson
#45 Family Hotel in Tucson
#47 Top resorts Hotel in Tucson
#47 Spa Hotel in Tucson
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Tucson East 3.5*
Official Description (provided by the hotel):
A modern atrium lobby hotel with all-interior corridors in Tucson; this upscale hotel has a 7-story atrium lobby window that showcases the Catalina Mountain Range views. Guestrooms with King or 2 Queen beds and free Internet. Executive Level Rooms available with private key access floors, include access to the private lounge serving deluxe continental breakfast, all day snacks and beverages, and evening manager's reception with beer, wine and soda bar; additional amenities include turn down service and nightly snacks. Premium location close to Park Place Mall, attractions, business and shopping. Free parking. Restaurant, gift shop, pool, whirlpool, and exercise room. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Priceline, Booking.com, Expedia, Tingo, Travelocity, HotelsClick, Hilton Hotels, Hotels.com, Venere and Agoda so you can book your Hilton Tucson East reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Hilton Tucson East, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.