October 2011, 5th floor-I too was bitten severely by bedbugs at the Hilton east. I returned home with over 12 bites, all were in a linear pattern. The first thing the doctor asked after viewing the bites was "have you been traveling" The Doctor diagnosed the bites as bedbugs.(His diagnosis, not mine) After not receiving a returned call from the Manager at the hotel, I called the corporate office in Dallas. A women named Cherri assured me that she would get back to me within 48 hours. I never heard from her again.My e-mails were all ignored. Three months after the incident, I returned to Tucson. I called the hotel & asked if they had found any bedbugs. The Manager indicated that they have NEVER had one complaint. When I told him that I had made a complaint & contacted the health department, he stated that I was looking for a free room- He also had a change of memory & stated that my room was searched, & no bugs were found. I will never stay at this hotel again. They took zero responsibility!
- Official Description (provided by the hotel):
- A modern atrium lobby hotel with all-interior corridors in Tucson; this upscale hotel has a 7-story atrium lobby window that showcases the Catalina Mountain Range views. Guestrooms with King or 2 Queen beds and free Internet. Executive Level Rooms available with private key access floors, include access to the private lounge serving deluxe continental breakfast, all day snacks and beverages, and evening manager's reception with beer, wine and soda bar; additional amenities include turn down service and nightly snacks. Premium location close to Park Place Mall, attractions, business and shopping. Free parking. Restaurant, gift shop, pool, whirlpool, and exercise room. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Tucson East Hotel Tucson
- Tucson Hilton