I travel frequently for business and leisure. I am a seasoned traveler. I have worked in management at several hotels throughout the US, have a degree in Hotel/Restaurant mgmt, and stayed in many hotels throughout the world. This is by far the WORST experience I have ever encountered, photos will confirm most of the issues. Several issues in no particular order: 1) Pool area: pool needs rennovation - tiles falling off, mold behind tiles, plaster coming off in several locations, electrical exposed around pool perimeter with live wires sticking up, cigarette butts/trash throughout pool area. 2) Room not made up 2nd day, DND sign was not on door. Had to find a mgr at 6:30pm to get someone to service the room. 3) Room cleanliness/upkeep was disgusting: several stains on wall, carpet, bedskirt. Found a wrapped condom under bedskirt when looking for my son's dropped lego's - wonder how long that has been there. Thick layer of dust on fake room plant. Faux paint was not professional. Shower head/tub lever rusted, mold present in multiple areas of shower, tub lever broke from rust corrosion, bathroom floor dirty. Switch missing from one of the lamps (could not turn on/off). Could barely use drawers, cheap furniture and drawers were hard to pull in/out. Hotel was selected through a 3rd party website which stated it was "Eastside" - more Central. I had to book for a family emergency so required an inexpensive place to sleep. This issues were serious and I would have switched hotels but had too much to do to take care of my ailing Mother and my 2 kids...buyer beware, you get what you pay for. Positive Notes: 1) free internet, 2) friendly staff (front desk checkout needs training on how to multi task and acknowledged guests), 3) Large room size. Owners and Managers of this hotel should be ashamed.
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- Also Known As:
- Viscount Suite Tucson
- Hotel Viscount Suite