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“Extremely Clean” 5 of 5 stars
Review of Hilton Tucson El Conquistador Golf & Tennis Resort

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Hilton Tucson El Conquistador Golf & Tennis Resort
4.0 of 5 Resort   |   10000 North Oracle Road, Tucson, AZ 85704   |  
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Ranked #25 of 128 Hotels in Tucson
Portland
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
“Extremely Clean”
5 of 5 stars Reviewed April 22, 2013

Grounds are well kept. Rooms are wider than normal, lending to more walk space. Quiet floors. The hotel was full, especially on the weekend, but it never seemed crowded. What topped it for me was the customer service. One morning while walking to the patio after buying my coffee and a muffin, the muffin sack ripped and my muffin fell to the ground. An employee noticed my mishap and went back to the Starbucks bar and got me a fresh muffin. Very nice! You just can't beat great customer service!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,026 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (243)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Little Rock, Arkansas
Top Contributor
80 reviews 80 reviews
22 hotel reviews
Reviews in 33 cities Reviews in 33 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 22, 2013 via mobile

I recently spent a week at the resort playing golf. It was a delightful week with only rare exceptions. My Jr. Suite was spacious, clean, well furnished and had a great view of the court yard and pool but was still very quiet. When I first checked in the A/C was not working properly and after a phone call to the desk engineering had it working great within an hour. Housekeeping was very good although a little late getting done a few days but this was not a major problem.

The restaurant was much better this year since it was renovated and changed to a SW theme. The bar/ lounge was very nice as were the breakfast/lunch and pool venues. All areas offer both indoor and patio dining. The employees were all well trained and customer friendly.

The only drawback is the distance to the golf club. The 9 hole course is next to the hotel and well kept up. The regular golf club with two 18 hole courses is a 10 to 12 minute ride which is not bad but arranging shuttle times can be a bit disconcerting since they don't run on a regular schedule which would be a better idea. One day when this inconvenienced me for about an hour I politely approached the manager at the hotel when I got back. The golf club manager had already notified her. She was very apologetic and when I got back to my room there was already a complimentary cheese/fruit plate and a bottle of wine. The course conditions were good when taking into account this is change over season for the grasses on the course with rye transitioning to Bermuda. The golf club/restaurant is very nice and the professional staff are friendly and excellent teachers especially at the Hilton Golf Academy.

Stayed April 2013, traveled solo
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Grosse Pointe Farms, Michigan
Top Contributor
61 reviews 61 reviews
16 hotel reviews
Reviews in 31 cities Reviews in 31 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed April 22, 2013

- Great location, north of Tucson.
- Overall experience very positive. Rooms are large, well maintained with nice amenities.
- Pool area is wonderful for family and especially for kids.
- Chairs, towels, overall area is very fresh / new - No issues with anything
- Good bar service, food service, etc....very friendly staff
- Hotel restaurant is very good....
- If eating outside, birds are a real problem....

- Valet parking is not very responsive, even with calling ahead to get car pulled around / Only 1 person, handling too many tasks and responsibilities / Hotel should address.

Room Tip: Just ask....If you book through Priceline or hotels.com, expect a no-view room....lower level - but...
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Columbus, Ohio
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 21, 2013

This hotel has all the amenities with a fantastic pool, tennis courts, golf courses and view of the mountains and is very reasonably priced. It is located in the Oro Valley 20 minutes north of downtown Tucson and 15 minutes east of I-10. Sabine Canyon is not far away for hiking. Good restaurants and shopping are nearby. The elevation is 2,700 feet so it is several degrees cooler than Phoenix. We combined a few nights in Carefree north of Scottsdale with this trip to Tucson.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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West Chester, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed April 17, 2013

Never in all of our traveling years have we had things taken from our room. But we did here. First, someone took a cardigan that I loved. Then, a day or two later (I guess once they got away with the sweater), they took a brand new expensive golf jacket. The Security Guard to whom we made the theft report seemed inept; my husband left a phone message for the manager of the hotel the day we left/discovered the theft--2 weeks later, NO RETURN CALL. WOW! My husband stays in Hiltons for business. He will be taking this issue-no return call from the manager-as high up as possible. Really scary that the manager doesn't care that guests had things stolen from their room. Be careful. I was forced to buy 2 new jackets because we continued our AZ travel up to the north of the state--couldn't be without the cardigan and jacket. Oh, and while scrounging around the room looking for our stuff, found someone else's sock under the nightstand. GROSS.

  • Stayed April 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiltonelcon, General Manager at Hilton Tucson El Conquistador Golf & Tennis Resort, responded to this review, April 18, 2013
Thank you for taking the time to share your concern. We are very eager to help resolve this situation, but our General Manager’s call and our Security Director’s call to the number provided have not been returned. As such, we encourage you to contact the Director of Security & Loss Prevention at your earliest opportunity at 520.544.1283.
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Jakarta, Indonesia
Top Contributor
132 reviews 132 reviews
124 hotel reviews
Reviews in 71 cities Reviews in 71 cities
190 helpful votes 190 helpful votes
3 of 5 stars Reviewed April 15, 2013 via mobile

This is an ageing property desperately in need of renovation. It's still functional, and I think the prices are low enough that its still fair value for money bit it is not at all a premier quality resort property.

The biggest problem with the place is location. It's far away from anything.

The resort layout is also very spread out so you can have a 10-15 minute walk from your room to the lobby or to the pool or to the gym.

Rooms are old and dated. Carpet is worn out, bed was lumpy and lighting was poor. Desk chair was uncomfortable.

Bar is small but service was good and friendly.

Parking is limited close to hotel so another 10-15 minute walk.

Gym is ok as far as cardio equipment goes with 3 newer precor ellipticals and 4 precor treadmills. Not very many weight machines or weights. The area is not good for jogging outside either due to hills and no sidewalk on the main road.

In Tucson, your best bet is the JW Marriott .

  • Stayed April 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Hiltonelcon, General Manager at Hilton Tucson El Conquistador Golf & Tennis Resort, responded to this review, April 18, 2013
Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback and we’re very sorry you were unhappy with your guest room. Guest feedback is incredibly important to us and we are taking your comments into consideration as we improve our on-property experience. We hope to have another opportunity to serve you, if your travels bring you back to our area.

Lynn Ericksen
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Phoenix, Arizona
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed April 15, 2013

My wife and I stayed four days while celebrating our anniversary. The room was spacious and nicely furnished with all necessary amenities. There are plenty of restaurants and activities within 30 min of the hotel. My wife enjoyed the spa, while I took advantage of the bicycles available as part of the resort fee. We also enjoyed the pool area which is great for families. The one slight disappointment was the dining choices, although we did find some selections we enjoyed including the shrimp ceviche, caprese salad, and green chili pork enchilada. I would both recommend and return to the resort. The only thing between the Hilton and a five star rating would be entertainment and dining options.

Room Tip: I loved the pool and mountain views...
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiltonelcon, General Manager at Hilton Tucson El Conquistador Golf & Tennis Resort, responded to this review, April 18, 2013
Thank you for sharing your feedback about your stay at our resort. We are pleased that you enjoyed your stay and celebrated your anniversary with us. We hope to welcome you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Tucson El Conquistador Golf & Tennis Resort

Address: 10000 North Oracle Road, Tucson, AZ 85704
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Top resorts Hotel in Tucson
#8 Luxury Hotel in Tucson
#13 Romantic Hotel in Tucson
#16 Business Hotel in Tucson
#23 Family Hotel in Tucson
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Tucson El Conquistador Golf & Tennis Resort 4*
Number of rooms: 428
Official Description (provided by the hotel):
Located on 500 acres of serene, colorful high Sonoran Desert terrain in the foothills of the majestic Santa Catalina Mountains, the full-service Hilton Tucson El Conquistador Golf & Tennis Resort offers a magnificent setting, minutes from Tucson's renowned entertainment. Come experience the rare wonders of our AAA Four Diamond retreat, where plush amenities and superior service combine for an unrivaled experience, no matter what the occasion might be. ... more   less 
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Also Known As:
Hilton Tucson El Conquistador Golf & Tennis Hotel Tucson
Hilton Tucson El Conquistador Golf And Tennis Resort
Hilton Hotel Tucson
Tucson Hilton

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