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“Beautiful resort” 4 of 5 stars
Review of Hilton Tucson El Conquistador Golf & Tennis Resort

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Hilton Tucson El Conquistador Golf & Tennis Resort
4.0 of 5 Resort   |   10000 North Oracle Road, Tucson, AZ 85704   |  
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Ranked #27 of 129 Hotels in Tucson
Champaign-Urbana, Illinois
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Beautiful resort”
4 of 5 stars Reviewed November 13, 2012

This was a HiltonHonors points stay for my husband & I's anniversary trip. The property was beautiful with spectacular views of the mountains and the manicured golf course. The rooms were very nice & we loved our private balcony (again with a beautiful mountain view). The front desk also gave us an excellent restaurant recommendation for our anniversary dinner since the concierge was not there when we checked in late.

We did have an issue when we woke up on the last day of our trip & tried to take a shower--there wasn't any water. When we called the front desk they said that there was a water shortage in our building. We told them that we had a flight to catch, so they sent a staff member on a golf cart & moved us to another building so that we could shower. Had we paid for this hotel stay I would've been very unhappy (while yes, we were in the desert, water is a pretty basic amenity at a luxury hotel I would think). We however received numerous apologies from the staff we interacted with and were grateful for how responsive they were--we got moved to another building within 20 minutes & they comped our beverages at the coffee bar that morning. Overall, we loved the resort & would definitely return in the future.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiltonelcon, General Manager at Hilton Tucson El Conquistador Golf & Tennis Resort, responded to this review, November 15, 2012
I am terribly sorry for the inconvenience that our hot water failure caused you.
This was a highly irregular occurrence, and unfortunately a malfunction with our hot water system did inconvenience our guests. We were able to respond rather quickly, and get the system fixed within a couple of hours.

We look forward to welcoming you back to the Hilton El Conquistador Golf & Tennis Resort.

Sincerely,
Lori
Executive Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,110 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (263)
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Arizona
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed November 12, 2012

We stayed at the El Conquistador in early November. It was a special occasion, and we booked one of the casitas in the Acacia section of the resort. The casita was large, clean, and well furnished (but also pricey). There was a fireplace which we put to good use (the resort provides duraflame logs). The patio opened up onto the adult pool, and had a beautiful view of the mountains. There was a hot tub (also adults only) right around the corner. The resort itself is large and spread out, but we didn't mind the walking. The customer service was terrific. Everyone was very friendly and helpful. We had dinner one night at Epazote, the resort's main restaurant -- good food and drinks. Food was also good at the Sundance Cafe. All in all this was a really nice visit and we would stay again.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ottawa, Canada
Top Contributor
119 reviews 119 reviews
48 hotel reviews
Reviews in 53 cities Reviews in 53 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed November 11, 2012

Our second stay at the EC (earlier review posted February 2011), this time for four nights. Comments from earlier review still apply - very nice pool/hot tub area, beautiful views of surrounding mountains, room large and comfortable, onsite restaurant was very good. Extra fee for WiFi about the only complaint - we would expect free WiFi for a full-service hotel of this type.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gig Harbor, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed November 5, 2012

This will be my third week at the Hilton El Conquistador, and as other have said the grounds are beautiful. The rooms are clean but definintely in need of a remodel. I am not keen about having to walk outside to get to the main lobby or to any of the other buildings on the property. I guess this is just how they built hotels back in the seventies or whenever it was built. I generally like brand new or almost new hotels. But what keeps me coming back here is the staff. They are the extremely nice and accomodating. Every morning for breakfast I am greeted by the Gino! He is nice and cheerful, he makes my day. The front desk staff, bartenders, and valets are also great. It goes to show you customer services goes a long way and is way more important than a hotel with all the bells and whistles. Not to say the Hilton El Conquistador doesn't have the bells and whistle. I will be returning to this hotel again.

Room Tip: If you want morning sun choose bldg #4, afternoon sun choose building #2
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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San Diego
Senior Contributor
38 reviews 38 reviews
37 hotel reviews
Reviews in 30 cities Reviews in 30 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed November 5, 2012

I have stayed here several times for both work and fun. It's not the most convenient hotel if you are there for business (a bit far from main parts of Tucson) and the internet connection is extremely slow. However, it is very relaxing and I would recommend it for couples and those with kids. The scenery is absolutely beautiful (gorgeous mountains and desert vista). The gym is very nice. The staff is extremely friendly. The hotel lobby can be a bit sleepy unless there is a conference. The lobby bartender, Terry, is really sweet and has been working their for a long time. The rooms are larger and comfortable. However, the building and bathrooms are a bit dated. The furnishings are newer and recently updated (including the lobby). The food is uninspired and I would venture out of the hotel for dinner. Their are some good restaurants (I highly recommend Tavolino Restaurant) in Tucson but you really have to look for them as they are spread out. Overall, I would stay here again and recommend it to other people.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Santiago, Chile
Top Contributor
134 reviews 134 reviews
30 hotel reviews
Reviews in 32 cities Reviews in 32 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 4, 2012

The grounds and overall presentation of ths property is beautiful. The rooms are clean and well appointed but do need a freshen up as they are a bit dated. Staff are really helpful and the room service is super quick. The downside is that bell service is not automatic and I have always had to ask for assistance with my luggage. As the property is so sprawling it can be a hassle to drag your own luggage. But if you ask the service is provided. The property is in Oro Valley and close to some great restaurants and about a 30 to 40 minute drive from the airport.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Temecula, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 4, 2012 via mobile

We drove in from California & our rooms were ready to check into early. The staff was very accommodating and friendly. Our rooms were clean and very nicely decorated. Our view from our private balcony were quaint and beautiful. We did not use the pool area as we were there for a wedding. The grounds are spectacular. I definitely recommend the Hilton

Stayed November 2012, traveled with friends
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Additional Information about Hilton Tucson El Conquistador Golf & Tennis Resort

Address: 10000 North Oracle Road, Tucson, AZ 85704
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Tucson
#7 Top resorts Hotel in Tucson
#13 Romantic Hotel in Tucson
#14 Business Hotel in Tucson
#20 Family Hotel in Tucson
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Tucson El Conquistador Golf & Tennis Resort 4*
Number of rooms: 428
Official Description (provided by the hotel):
Located on 500 acres of serene, colorful high Sonoran Desert terrain in the foothills of the majestic Santa Catalina Mountains, the full-service Hilton Tucson El Conquistador Golf & Tennis Resort offers a magnificent setting, minutes from Tucson's renowned entertainment. Come experience the rare wonders of our AAA Four Diamond retreat, where plush amenities and superior service combine for an unrivaled experience, no matter what the occasion might be. ... more   less 
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Also Known As:
Hilton Tucson El Conquistador Golf & Tennis Hotel Tucson
Hilton Tucson El Conquistador Golf And Tennis Resort
Hilton Hotel Tucson
Tucson Hilton

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