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“Strange man asleep in our room” 1 of 5 stars
Review of Grand Luxe Hotel & Resort

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Grand Luxe Hotel & Resort
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Grand Luxe Hotel & Resort
3.0 of 5 Motel   |   1365 West Grant Road, Tucson, AZ 85745 (Formerly Grant Inn)   |  
Hotel amenities
Ranked #124 of 127 hotels in Tucson
Phoenix, Arizona
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Strange man asleep in our room”
1 of 5 stars Reviewed November 14, 2006

We arrived mid-afternoon and were given keys for a room on the second floor. Carried the bags up the stairs. Neither of the two keys would open the door. Back down to the office while my wife waited with the bags outside the room. The desk clerk gave us a new room and two new keys. The new keys opened the door to the new room, but, upon entering, we were surprised to see a man asleep in the bed. Back down to the office for the third time, while my wife again waited with the bags, but not near the room. The desk clerk gave us a third room and two new keys. Carried the bags down the stairs, to the third room on the ground floor at the other end of the hotel.
Room was average to below average.
This hotel is in very bad condition.
We skipped the continental breakfast.

  • Stayed October 2006, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    1.5 of 5 stars
  • Service
    1.5 of 5 stars
  • Value
    1.5 of 5 stars
  • Cleanliness
    1.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Any
English first
Phoenix Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed February 23, 2004

Our first stay 7 months ago was very pleasant so we decided to stay for a very brief trip to Tucson in February. When we checked in we were told that we could not have smoking rooms (but that they would bring up ashtrays!), that they had no ground floor rooms available and no adjoining rooms. We were to be charged $45 per room for two rooms for one night. When we managed to get upstairs (both my husband and I are disabled), we found that the room that adjoined ours was indeed empty and later in the evening that smoking rooms on the ground floor were also empty. We had three children with us and called for extra towels -- we were told that the owner had the keys to the supplies and we would have to wait until he came back. We never got the towels so adults went without showers/baths. When we got home we found that the $45.00 per room had indeed been initially charged but then the fees had been bumped up to $107! per room. As of yet this has not been resolved -- I have called the manager twice -- and it has taken over a week for them to reverse the charges (if they indeed do - at this time it still hasn't shown up on our bank statement!) The restaurant is great however!

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Luxe Hotel & Resort

Address: 1365 West Grant Road, Tucson, AZ 85745 (Formerly Grant Inn)
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #124 of 127 hotels in Tucson
Price Range (Based on Average Rates): $
Hotel Class:3 star — Grand Luxe Hotel & Resort 3*
Official Description (provided by the hotel):
Formerly the Grant Inn, The Grand Luxe Hotel has undergone major renovations and improvements under the new ownership. Conveniently located right of the I-10 Freeway, the University of Arizona is only a 5 minute drive and the international airport is about a 15 minute drive. Whether you are staying for business or pleasure, our professional and polite staff is ready and willing to serve you throughout your entire stay at the new Grand Luxe Hotel & Resort. ... more   less 
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Also Known As:
Grant Hotel Tucson
Quality Inn Tucson
Tucson Quality Inn

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