We're stay mothers day weekend. Having 14 yrs Hotel Hospitality rugs was so dirty. One of our blankets had blood one it, Blankets with blood on it, no hot water, toenail clippiMgs on floor .upon checout spoke to a gal name Lise told her our issue said she has worked at holiday inn and agreed how dirty this hotel is. She advised us her manager would give us a discount and apologized. They are understaffed and under renovations. The owners are in California but are there on a regular basis. The next day I called. Michael sounded concerned but said only the manager could take care of the incident to call back tomorrow. Upon calling the manager Mehndi told Mike to let us know basically we lied about the not having hot water. When I asked for the owners name no one seems to know who the owners are but we could have a 25% for our next stay. THIS HOTEL AKA LUXE IS HORRIBLE. THEY CAN KEEP THEIR %....
- Official Description (provided by the hotel):
- Formerly the Grant Inn, The Grand Luxe Hotel has undergone major renovations and improvements under the new ownership. Conveniently located right of the I-10 Freeway, the University of Arizona is only a 5 minute drive and the international airport is about a 15 minute drive. Whether you are staying for business or pleasure, our professional and polite staff is ready and willing to serve you throughout your entire stay at the new Grand Luxe Hotel & Resort. ... more less
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- Also Known As:
- Grant Hotel Tucson
- Quality Inn Tucson
- Tucson Quality Inn