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“Heed the Warnings!” 1 of 5 stars
Review of Quality Inn & Suites Airport North

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Quality Inn & Suites Airport North
2.0 of 5 Hotel   |   5251 South Julian Drive, Tucson, AZ 85706 (Formerly Palo Verde Inn & Suites)   |  
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Ranked #109 of 129 Hotels in Tucson
Albuquerque, New Mexico
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Heed the Warnings!”
1 of 5 stars Reviewed February 9, 2014

Everything in this hotel is so dated. The carpet is disgusting, the heater was from the 70's with no thermostat, the mattresses were so thin and they only put 2 sheets and a blanket barely thicker than a sheet. The TV was ancient, the phone in the room didn't work, and the alarm kept making crazy noises even when turned off. The lamp shades were gross, old, and broken. We stayed for the gem show and was originally told $120 a night! Not worth more than $39.99 a night.

  • Stayed February 2014, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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90 reviews from our community

Traveler rating
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    20
    37
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
Austin, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 8, 2014

We had 5 rooms total. Mine was the only one with a few issues. The house keepers were great, as well as Mr.George the maintenance man, and so were the new owners. I loved to see the dedication they put in to turn this hotel around. My suite needed several updates. When i alerted management about the issues they took it seriously. The new owners told me they were updating and remodeling everything to get this property back into top shape. I completely understand that and loved the fact that they cared so much about each customer s stay. Our carpet was dirty so they immediately had it cleaned and fixed other problems. Sweet people and great rooms for great price. I look forward to see the complete transformation next year when we stay there. Keep up the hard work and great customers service. See y'all next time around. Thank you so much for the pleasent stay.

Stayed February 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed January 17, 2014

It looked ok when we drove up at night. When we got to the room, we realized how run-down it was and poorly kepts. Were we not so tired from a long day of driving, we never would have asked for our money back and found somewhere else to stay. The room was dingy. The lock on the door did not work. The toilet wouldn't flush. I could go on. This was easily the worst quality hotel (or even hostel) I've stayed at in the USA.

Stayed January 2014, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bloomington, Indiana
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed December 28, 2013

As one reviewer commented, the place looks ok from the outside, but the rooms are terrible. Filthy carpet, bedskirts with frayed bottoms and big holes in them, sheets with holes placed directly on bare mattresses. The entire room shook whenever our door shut. Right around the corner from our room was a laundry/maintenance room with a pile of old, broken down tables and--no joke--an old toilet piled up in the entryway. I'd say the breakfast was something out of Dr. Seuss, but the eggs were gray AND green. The waffle iron was filthy--every waffle I made came out with black stuff stuck all over it. No milk, no butter, no oatmeal, not even the English muffins, mini-muffins, cheap donuts that are the stock motel breakfast. It's been two days and every time I feel the tiniest itch, I start imagining it's some kind of souvenir "critter" from the Quality Inn.

  • Stayed December 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Senior Contributor
43 reviews 43 reviews
17 hotel reviews
Reviews in 28 cities Reviews in 28 cities
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed December 17, 2013

Were it not for the lateness of the hour and the proximity to Interstate 10, this would never have our choice. While it looks reasonably good from the outside and in the lobby, this Quality Inn is rundown and poorly kept. Can't say that it was dirty but the wear and tear of the furniture, fixtures and interior would make it seem so. Not a good experience. The staff was pleasant and helpful, the one memorable feature of our visit.

The Inn recently changed hands and is due for a makeover. In the meantime, the management at Quality Inns corporate would do well to see what their good name is attached to.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Top Contributor
70 reviews 70 reviews
21 hotel reviews
Reviews in 34 cities Reviews in 34 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed August 23, 2013

I struggle with rating this hotel because some aspects are very good, but some are way below expectations. While my room was clearly old and lacked upkeep (stains on the bathroom counter, really outdated fixtures, worn carpeting), it was spotless. There was no wifi (or ethernet cables in the room, so I couldn't check the port in the telephone), the TV only had 10ish working channels and the A/C sounded like a vacuum cleaner. At the same time, the sheets were clean, and the mattress was BRAND NEW and extremely comfortable. All of the rooms have an exterior entrance and an private patio on the interior courtyard/pool area, which was surprisingly pleasant and well kept. Breakfast was plentiful (I appeared to be the only one there) and the staff was friendly, though appeared inexperienced. Overall, for a clean bed for a night when all you want to do is sleep, this was a great deal. If I had been traveling on business and needed internet access or wanted to watch TV, it would have been awful.

  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 27, 2013

place is out dated. had never stayed at a hotel like this pictures on web look great but in person looks like crap. parking lot empty maybe 10 guest staying in the whole facility. the gm very rude he has no customer service at all. the a/c in room was really old and never cooled room, mice in the room towels had staines all over. horrible stay this hotel is false advertice.

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites Airport North

Address: 5251 South Julian Drive, Tucson, AZ 85706 (Formerly Palo Verde Inn & Suites)
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #109 of 129 Hotels in Tucson
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites Airport North 2*
Number of rooms: 170
Official Description (provided by the hotel):
Eco-friendly, pet-friendly, free WiFi, free parking, complimentary airport shuttle, new renovations description = The newly renovated Palo Verde Inn & Suites is an authentic Southwestern, adobe-style hotel in Tucson, Arizona nestled among native Palo Verde trees and saguaro cactus. We are centrally located to all Tucson area attractions and the business district--minutes away from Tucson International Airport (TUS), downtown Tucson, University of Arizona, and Davis-Monthan Air Force Base. Whether traveling for business or leisure, the Palo Verde Inn & Suites is the perfect location to enjoy genuine Southwestern hospitality! ... more   less 
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Also Known As:
Palo Verde Inn And Suites
Palo Verde Hotel Tucson
Palo Verde Tucson

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