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“Remote location - TV didn't work” 2 of 5 stars
Review of Quality Inn Tucson Airport

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Quality Inn Tucson Airport
2.0 of 5 Motel   |   2803 East Valencia Road, Tucson, AZ 85706   |  
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Ranked #90 of 129 Hotels in Tucson
Renton, WA
Senior Contributor
48 reviews 48 reviews
46 hotel reviews
Reviews in 47 cities Reviews in 47 cities
41 helpful votes 41 helpful votes
“Remote location - TV didn't work”
2 of 5 stars Reviewed March 13, 2014

This motel is way out by the airport with nothing much around it - a couple of fast food restaurants and a Dennys were nearby, but if you wanted a place with a bar, you'd have to drive several miles. Fortunately there was a microwave so we drove to supermarket about 2 miles away and then fixed our own food.

The tv was in really bad shape. First, the remote didn't work well - you had to push the button about 10 times really hard to get it to change channels. Most of the channels had either a really poor picture quality or no sound. I tried to call the office to find out if there was a way to improve the tv. One time the desk clerk answered and told me to unplug it for a minute. That didn't help so i tried to call back. the phone rang for 5 minutes and then shut off. I tried again - same thing. I walked to the lobby and the desk clerk did offer to put us in a different room, but since we were busy fixing dinner, we decided to just not watch tv. The clerk was friendly, but just couldn't help us.

The first morning we tried the breakfast at 6:45 am and they were almost out of eggs and sausage. It hadn't been replenished by 7:30. The next morning, they had hard boiled eggs but no scrambled eggs and sausage at all. Otherwise, it was a pretty average motel breakfast (toast, bagels, cereal, etc)

The room was mostly clean, but the carpet looked like someone had barfed on one spot. The bed was comfortable but we couldn't open the window at night beause the noise outside was pretty loud

  • Stayed March 2014, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanagermike, General Manager at Quality Inn Tucson Airport, responded to this review, March 17, 2014
Hi This is Mike.it's sad that we could not meet your expectation. i will fix the problem that you had during your stay.i really appreciate your feed back.I hope you will give us an opportunity to earn your business in the future
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57 reviews from our community

Traveler rating
    9
    13
    19
    14
    2
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12
15
12
9
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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English first
Ontario
Top Contributor
51 reviews 51 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 8, 2014

We stayed here on a Sunday night in March. We did not book ahead, and only decided to stay in Tucson to visit the casino which is only 2 miles away. Luckily, they had a room left and we paid a very reasonable price for just walking in at 6pm. Our room was nice, and the bed had down-filled pillows, much to our surprise! You are out near the airport, and there is no view to speak of, but still a good deal.

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanagermike, General Manager at Quality Inn Tucson Airport, responded to this review, March 17, 2014
Hi This is mike.Thank you for your business.
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AZ
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 17, 2014

This is an old property that needs an overhaul in the worst way. The junk vehicle in the back lot should have told me everything. Cars with Mexico license plates filled the lot. The air conditioning wasn't getting cold, the TV cable system had some kind of problem, the pool is shaded and not heated, the pillows are a joke and they need to clean the carpets. My wife spilled something on the carpet and when I cleaned it with a with a white wash rag, it turned black from the dirty carpet. Not enough electric outlets. Breakfast is ok as is the house coffee.

  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanagermike, Manager at Quality Inn Tucson Airport, responded to this review, February 19, 2014
Hi This is mike.Thank you for your review and sorry we could not meet your expectation but i will consider your review as positive feed back and i will try to improve our service .Again thank you for your feed back.
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Anchorage, Alaska
Top Contributor
52 reviews 52 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed February 10, 2014

Pros: The hotel lobby is clean and lovely in appearance. The rooms are nice and clean. The breakfast options are good and the staff are wonderful! The internet is OK

Cons: The people upstairs are loud. The hot tub is hot but no jets. The TV's in both rooms, are Not working right. It will go blank for several minutes or fuzz out and need turned back on again. The beds are old and have spring issues and pillows are small little throw pillows. I thought all the Choice hotels were using the "Rest assured" beds and pillows???

Room Tip: Stay on the pool side because the beeping from the building next door is loud. Also bring your own p...
See more room tips
  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanagermike, Manager at Quality Inn Tucson Airport, responded to this review, February 19, 2014
This is mike and thank you for your feed back .I appreciate your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
163 reviews 163 reviews
105 hotel reviews
Reviews in 92 cities Reviews in 92 cities
100 helpful votes 100 helpful votes
5 of 5 stars Reviewed January 19, 2014

Big clean rooms and great relaxing lobby where excellent breakfast available. Hotel is cheaper than downtown options but this near airport choice has speedy access to east, west and southern destinations that avoids the traffic congestion of downtown. Choose a room facing west over an open field towards the mountains rather than rooms facing east onto adjacent moist plastics factory!

Room Tip: Choose West facing rooms or mountain views verusus the noisy plastics factory seen from east facing...
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  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanagermike, Manager at Quality Inn Tucson Airport, responded to this review, January 21, 2014
Thank you for your feed back.i really appreciate your business.
Thank you .
Mike.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Quebec
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 20, 2013

It's exactly what you expect for the price. Clean and good size. Place smells a bit of smoke. The front staff is nice and accommodating. The sound of planes/the factory behind is there, but it's not much of an issue. Breakfast was decent and the free wifi worked well. I was overall happy enough with my stay.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanagermike, Manager at Quality Inn Tucson Airport, responded to this review, January 21, 2014
Thank you for choosing our hotel for your recent stay with us.I will try to correct any problem you may have experienced during your stay.again thank you for the business.
Mike.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Top Contributor
193 reviews 193 reviews
113 hotel reviews
Reviews in 88 cities Reviews in 88 cities
161 helpful votes 161 helpful votes
4 of 5 stars Reviewed October 16, 2013

Even though it's a Quality, it's kept clean and comfortable. I checked in and was immediately recognized as a Diamond member but the front desk person. She was pleasant and professional. The room was clean, comfortable, and everything functioned as it was intended. The rate was under $70 total. I would recommend this hotel if staying anywhere in Tucson. It is worth the price.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanagermike, Manager at Quality Inn Tucson Airport, responded to this review, January 21, 2014
Thank you for the review.i really appreciate your business.
Mike.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn Tucson Airport

Address: 2803 East Valencia Road, Tucson, AZ 85706
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #90 of 129 Hotels in Tucson
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn Tucson Airport 2*
Number of rooms: 97
Reservation Options:
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Also Known As:
Quality Inn Tucson Airport Hotel Tucson
Tucson Quality Inn

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