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“Nice Place” 4 of 5 stars
Review of Omni Tucson National Resort

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Omni Tucson National Resort
4.0 of 5 Resort   |   2727 West Club Drive, Tucson, AZ 85742   |  
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Ranked #22 of 129 Hotels in Tucson
Columbus, Ohio
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
“Nice Place”
4 of 5 stars Reviewed October 16, 2013

My wife and I stayed here on our vacation. It is a nice place, quiet and clean. The pool was nice and the staff was very friendly. We ate breakfast everyday at the resort and it was superb. The food was cooked perfectly. I would recommend to stay here.
Legends bar and grill had a happy hour from 5-7 with drink specials and food. We had both there and again, very good.
The spa was nice as well.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniTucsonNational, Manager at Omni Tucson National Resort, responded to this review, November 10, 2013
Thank you for sharing your experience at the Omni Tucson National. We are delighted to hear that you had such a wonderful stay with us and would like to thank you for sharing your experience on TripAdvisor. We will look forward to having you stay with us again.
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632 reviews from our community

Traveler rating
    374
    128
    74
    36
    20
See reviews for
167
217
35
125
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
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English first
Rcihmond, va
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 10, 2013

I thought the hotel overall was beautiful but came up short to living up to it's claim. The room was very far from parking. The front desk people were very helpfull and greeted you everytime you passed by the front desk, that was everytime you went anywhere.
We asked for extra coffee but that was never delivered.
The proshop for golf was a big disappointment. We made tee times in advance ( one month) and eventhough we were a guess of the hotel they couldn't find the reservation so we had to settle for a Saturday afternoon time and only one. We rented clubs (very expensive) and when we got there that afternoon they were not ready and then we had to carry them ourselves to our cart. Lot of claim to upscale but little proof.
Not on my list to return, Plus the restaurants were very expensive and nothing within walking distance to use.

Room Tip: make sure you comfirm your tee times and rent a car.
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniTucsonNational, Manager at Omni Tucson National Resort, responded to this review, November 10, 2013
We appreciate your feedback from your recent stay at The Omni Tucson National. Although we are disappointed to hear the areas where we fell short of our own standards of service we appreciate the opportunity to understand where we can make improvements and will share your comments with our staff. We hope you will consider staying with us again in the future so we can give you a better impression.
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San Antonio, United States
1 review
5 of 5 stars Reviewed October 8, 2013

This is a beautiful property with great amenities. The staff was very friendly as well. The rooms were amazing. The room and staff made us feel at home for our stay. The pool was very nice. We attended a wedding at this location and everything was so perfect. The facilities and staff for the wedding went over the top to ensure everyone was well taken care of.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniTucsonNational, Manager at Omni Tucson National Resort, responded to this review, November 10, 2013
Thank you for sharing your experience at the Omni Tucson National. We are delighted to hear that you had such a wonderful stay with us and would like to thank you for sharing your experience on TripAdvisor. We will look forward to having you stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed October 7, 2013

My husband and I were traveling with my handicapable 87 year old mother in law,. When we arrived and shown to our rooms there was only a tub with no hand rails, these were located in the lower level casitas. She was not able to get into the tub. The front desk staff relocated our rooms next to each other near the main building with a shower that she was able to use. The rooms were beautiful and well appointed with a lovely view of the desert flowers and cactus she loves. We could not have been happier with our choice of hotel and the special attention that was given to our family and the genuine concern shown. Thanks to all who helped in making our stay so enjoyable and memorable.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniTucsonNational, Manager at Omni Tucson National Resort, responded to this review, November 10, 2013
Thank you for your recent review of the Omni Tucson National. We have a great staff that strives to make sure each guest has a great experience. We am pleased to hear that you enjoyed the accommodations as well as the amenities that we offer. We hope to see you again when you return to Tucson.
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A TripAdvisor Member
2 of 5 stars Reviewed October 3, 2013

This place had wifi slower than turtles. A Tv older than Tucson and electrical plugs that do not hold a plug. I felt like I was in an apartment complex. there are other more charming places in Tucson.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniTucsonNational, Manager at Omni Tucson National Resort, responded to this review, November 10, 2013
Thank you for your feedback. We are very sorry about your experience. We strive to provide exceptional service to every guest and hope that you will reconsider returning. Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Top Contributor
169 reviews 169 reviews
30 hotel reviews
Reviews in 48 cities Reviews in 48 cities
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed October 1, 2013

We had a great 2-day deal through Groupon but we never expected the luxury and enjoyment we had at this resort.

First, we loved the room. It was a good size suite and everything was comfortable. The bed was even more luxurious and we had the best sleep on our nine-day trip across Arizona. We loved the shower, bathroom and sitting area as well as the balcony, where we spent one morning on the patio just soaking in the sun. We did have an issue with the balcony door but one quick call and it was fixed. On our second day we received a complementary beverage for joining their executive club.

Second, the staff was very friendly from check in to check out. The consierge Johnny suggested a variety of things to see and do and we are very grateful for her suggestions. We ate both dinners at the Legends Bar and they treated us very well (plus we loved the food). The breakfast was awesome - full of flavour and very fresh.

Lastly, we enjoyed the pool but we arrived late after a day of sight seeing and only spent an hour there but wished we had an extra day just to stay at the resort. That was our only complaint - that we should have booked three or four days instead of two.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniTucsonNational, Manager at Omni Tucson National Resort, responded to this review, November 10, 2013
It is truly heartwarming when a guest takes a moment to share with us that we made their stay at Omni Tucson National exceptional. We strive to make every guest feel welcomed, and 'at home' with us, during their stay. To learn that we succeeded on all levels during your stay, is truly wonderful to hear. Thank you.
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Camarillo, United States
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 1, 2013

The hotel, once a favorite among many, is sadly in decline and will require major upgrades in furniture, fixtures, window treatments and paint. The cleaning staff requires remedial training on basics. Pride of ownership is missing and we are going back to the Westin for our future needs.

  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniTucsonNational, Manager at Omni Tucson National Resort, responded to this review, November 10, 2013
We are very sorry about your experience at our resort. We take your comments very seriously and will review them with our management team and use them to improve our service. We hope we have the opportunity to earn back your business and to serve you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Omni Tucson National Resort

Address: 2727 West Club Drive, Tucson, AZ 85742
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Tucson
#6 Top resorts Hotel in Tucson
#7 Luxury Hotel in Tucson
#9 Spa Hotel in Tucson
#12 Romantic Hotel in Tucson
#38 Family Hotel in Tucson
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni Tucson National Resort 4*
Number of rooms: 128
Official Description (provided by the hotel):
Home of the PGA Champions Tour in 2015, the Omni Tucson National Resort boasts an award winning service team, chef-driven restaurant concepts, exquisite meeting space and 36 holes of world-class golf on our Catalina and Sonoran courses. ... more   less 
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Also Known As:
Omni Tucson National Hotel Tucson
Tucson Omni

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