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“Very Nice Property” 5 of 5 stars
Review of Omni Tucson National Resort

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Omni Tucson National Resort
4.0 of 5 Resort   |   2727 West Club Drive, Tucson, AZ 85742   |  
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Ranked #23 of 127 hotels in Tucson
Gleeson. AZ
Top Contributor
126 reviews 126 reviews
33 hotel reviews
Reviews in 37 cities Reviews in 37 cities
49 helpful votes 49 helpful votes
“Very Nice Property”
5 of 5 stars Reviewed July 9, 2013

Not often can you say the stay at a particular property was excellent from making the reservation to checkout. After making the reservation at the main reservation number for Omni I contacted the property to make a few requests. I spoke with the John the manager, he was extremely helpful and came through with each request. At check-in we were greeted by an efficient staff and before we knew it we were in our rooms.
Each room was well appointed, very spacious and clean. The location to the hotel, pool and restaurants was perfect. The goal for this trip was total relaxation by the pool. The staff at the pool was amazing, very friendly but not on top of you. All of the staff at the pool were fantastic, Erin and Samantha were superb. We rented a Cabana each day, nice way to spend time at the pool without having to worry about finding a chair or umbrella to stay out of the sun. Cabana had a TV, nice to have but didn't use as our goal was to escape from the everyday routine.
The valet and bell desk were also amazing, Justin greeted us when we picked up our car, he was friendly and really enjoyed his work. We had breakfast each morning at the hotel, Gillian was our server, very friendly and great at her job. Each person that we encountered at the hotel was upbeat and always asked if they could do anything for you.
Our last night we had dinner at Bob's Steak and Chop House, food was amazing service even better.
This was our first stay at the Omni, looking forward to our return trip in the near future.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniTucsonNational, Manager at Omni Tucson National Resort, responded to this review, July 10, 2013
Thank you so much for taking a moment to share your feedback! We are delighted to hear
that our staff left a lasting impression beginning with your accommodations to your dining experience at Bob's. We look forward to welcoming you back very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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543 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
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English first
Savage, Minnesota
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 8, 2013

Just finished a visit to Tucson over the 4th of July holiday and truly enjoyed our stay at the Omni. Stayed in the rooms surrounding the main pool area and enjoyed the proximity to the fitness center, pool amenities and other family members who were staying at the property. Rooms were very clean and spacious. Sitting area with chairs, sofa, ottoman, t.v. desk was equivalent to having a family room where our family of four and other family members could comfortably gather. Bathroom and vanity area were also "oversized" from traditional hotel rooms and allowed the family to stay on track when it came to getting ready for evening events in a timely manner. Weather was very hot, but we found the pool to be refreshing and staff to be genuinely friendly, attentive and very focused on quality service. Food was a bit pricey, but always excellent whether it was poolside or at one of the facilities indoor dining areas. Enjoyed the stay so much we're considering returning next spring in hopes of escaping the tail end of our Minnesota winter.

Room Tip: Rooms nearest to main pool area are preferable.
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniTucsonNational, Manager at Omni Tucson National Resort, responded to this review, July 10, 2013
Thank you for such a complimentary response. We are so pleased that you enjoyed your stay, amenities, and the service our staff provided. They take great pride in their work and we receive lots of compliments from our guests on the quality of the service.Please come visit us next spring to get away from the Minnesota winter. We look forward to serving you!
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Scottsdale, Arizona
Top Contributor
67 reviews 67 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed July 8, 2013

The room was huge and cmnfortable, newly renovated. It wasn't billed as a suite, but it lived like a suite. We usually stay at 5-stars near home for these kinds of weekends (Scottsdale/Paradise Valley) but took this Groupon deal hoping Tucson would be cooler. It was a faulty premise, but a monsoon storm dropped the temperature 30 degrees - so it worked anyhow. The place was much more unassuming than our resorts at home, which added a level of relaxation. Staff was great, especially Robert at the desk and the bell captain, the bartender at Bob's and most people we met. I would highly recommend this place with a couple caveats: Desperately need more shade at the pool and some chair-saving controls. Breakfast buffet wasn't overpriced ($20) but definitely a warmed-over version of extended Fairfield Inn-type fair. And $6 for coffee and tea is crazy. We said "no thanks" and left to go Hacienda del Sol for what might have been the best Sunday brunch we ever experienced (tied with Westin Maui). So glad we did! Skip the Omni breakfast.

But overall, we loved the Omni in Tucson. The spa was surprisingly top-rate. I had a good massage and enjoyed the facilities. We enjoyed Legends, the sports-bar type venue, and played pool there nightly (no; we never do that). And happy hour at Bob's competed with some of our favorites in Scottsdale! Highly recommended, overall, and we would definitely consider a return trip.

(Note: Cleanliness doesn't rate 5 stars because they really need to do something about the pigeon poop on the patio. Severe. And the same filth was there the whole time. They just don't address it.)

Room Tip: We had room 138. Some noise from the pool, especially music, but it wasn't irritating to us. Gre...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniTucsonNational, Manager at Omni Tucson National Resort, responded to this review, July 15, 2013
Thank you for your review of our hotel. We’re happy to hear that even though you live nearby you chose to come and stay with us. We’re glad to hear you received the personalized service that we strive to deliver to every guest. Our Select Guest program is a great perk, and it’s free to sign up. We look forward to welcoming you back on your next getaway.
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Parker, Colorado
Top Contributor
96 reviews 96 reviews
17 hotel reviews
Reviews in 28 cities Reviews in 28 cities
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed July 7, 2013 via mobile

We've stayed at the omni before and have learned our preferences to really enjoy stating here. The upper remodeled rooms are best, the lower casitas are great for families or groups but we find those are outdated and often have a 'smoked in' smell. Always clean, great service & beautiful views. Great walking and pool for relaxing too. The music is a bit loud at the pool on weekends for our taste, but it's definitely a fun environment.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniTucsonNational, Manager at Omni Tucson National Resort, responded to this review, July 10, 2013
We are delighted to hear that you had such a wonderful stay with us and would like to thank you for sharing your experience on TripAdvisor. We will look forward to having you stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 1, 2013

On a whim, our family decided to embrace the Tucson heat by taking advantage of the low summer rates at one of our local resorts for the weekend. We chose the Omni based on price and other positive Tripadvisor reviews. We weren't disappointed. Although the property isn't as new as some others in the area, the grounds were lovely and our room was in pristine condition. Service was excellent from the get-go. After the front desk staff accidentally sent us to an already occupied room, they immediately rectified the mistake by putting us in an equivalent room (that still had the mountain vistas we had requested) and gave us vouchers for breakfast at one of the resort restaurants to enjoy during our stay. Upon request we also received a portable crib and a refrigerator for storing our son's medicine and snacks. They even delivered milk and cookies to our room for our little boy.

Our main objective being to relax, we spent all day at the pool. To keep our baby out of direct sun, we rented an extremely affordable private cabana for $65 for the day which included smoothies, chips and salsa, sunscreen and aloe gel. There was even a TV in the cabana so my husband could catch the Dbacks game while we went swimming. Samantha provided us with excellent and attentive service, refilling our water, getting our drink/food orders, and even bringing a pack and play down to the pool so our son could nap. The pool area may not be as large or theme park-like as other resorts, but it was clean, uncrowded, and had a great atmosphere. We only wish we could have stayed longer the second day. We were sad to have to leave at the end of our staycation but the experience was so relaxing we truly felt we had escaped even if only for two nights. I'm sure we'll return in the future!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniTucsonNational, Manager at Omni Tucson National Resort, responded to this review, July 9, 2013
We appreciate your detailed comments from your recent staycation at the Omni Tucson National Resort. We are happy to hear that Samantha and our other staff members were attentive to your needs and that you were able to enjoy our amenities. When you are ready for another staycation, we hope that you will once again choose to stay with us.
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sun city, Arizona, United States
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 29, 2013

I was very pleased with the friendliness and great service that we received. Beautiful grounds even for non golfers. Pool was nice but area surrounding pool could have been cleaned up. Overall a very good experience.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniTucsonNational, Manager at Omni Tucson National Resort, responded to this review, July 9, 2013
We are glad to hear you enjoyed your stay at The Omni Tucson National Resort. We appreciate your compliments and will look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palmer, Alaska
1 review
4 of 5 stars Reviewed June 21, 2013

We spent 2 nights here and can not say enough about the detail oriented staff. Upon arrival we were given water and a kid backpack of goodies for our 5 year old. The pool staff were quick to bring ice water and towels the minute we came in to the pool area. They also supplied float toys for my granddaughter. The most amazing valet, Justin, went above and beyond to give me a lift to the local Walgreens when I realized I had forgotten an essential pool toy for my granddaughter. That is an exceptional staff member!
We were told that our room had been recently upgraded and in some aspects we could see that that was true and it was huge. The bed was excellent. However, details do matter and although the decor etc looked new, the chips in the paint on the trim and the toilet paper holder falling off the wall was not a good sign. The patio was dirty and we did not use it; the walkways and pool patio needed sweeping. Like other reviewers I thought the refrigerator did not work until I was told that it was actually a wine cooler and did not actually chill anything. Personally, I would much prefer a refrigerator to keep water and leftovers cold.
Overall, the food experience was excellent from the delicious breakfast to the poolside meals. Bob's steak house was a disappointment. I've eaten at the one in Dallas and it was excellent, not the case here. My steak was overcooked and the waiter was rushed and did not know details about what he was serving.
That said, I would sill recommend this location, especially when they complete all the renovations that

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniTucsonNational, Manager at Omni Tucson National Resort, responded to this review, July 9, 2013
Thank you for sharing your recent experience at the Omni Tucson National Resort. While each positive review that we receive is genuinely appreciated, it is always especially refreshing to hear glowing feedback from a guest regarding our associates. We will share your compliments with our staff, especially to Justin. We look forward to having you return and hope to provide you with another excellent stay at the Omni Tucson National.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Omni Tucson National Resort

Address: 2727 West Club Drive, Tucson, AZ 85742
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Top resorts Hotel in Tucson
#6 Business Hotel in Tucson
#7 Luxury Hotel in Tucson
#8 Spa Hotel in Tucson
#11 Romantic Hotel in Tucson
#31 Family Hotel in Tucson
Price Range (Based on Average Rates): $
Hotel Class:4 star — Omni Tucson National Resort 4*
Official Description (provided by the hotel):
Home of the PGA Champions Tour in 2015, the Omni Tucson National Resort boasts an award winning service team, chef-driven restaurant concepts, exquisite meeting space and 36 holes of world-class golf on our Catalina and Sonoran courses. ... more   less 
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Also Known As:
Omni Tucson National Hotel Tucson
Tucson Omni

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