We spent 2 nights here and can not say enough about the detail oriented staff. Upon arrival we were given water and a kid backpack of goodies for our 5 year old. The pool staff were quick to bring ice water and towels the minute we came in to the pool area. They also supplied float toys for my granddaughter. The most amazing valet, Justin, went above and beyond to give me a lift to the local Walgreens when I realized I had forgotten an essential pool toy for my granddaughter. That is an exceptional staff member!
We were told that our room had been recently upgraded and in some aspects we could see that that was true and it was huge. The bed was excellent. However, details do matter and although the decor etc looked new, the chips in the paint on the trim and the toilet paper holder falling off the wall was not a good sign. The patio was dirty and we did not use it; the walkways and pool patio needed sweeping. Like other reviewers I thought the refrigerator did not work until I was told that it was actually a wine cooler and did not actually chill anything. Personally, I would much prefer a refrigerator to keep water and leftovers cold.
Overall, the food experience was excellent from the delicious breakfast to the poolside meals. Bob's steak house was a disappointment. I've eaten at the one in Dallas and it was excellent, not the case here. My steak was overcooked and the waiter was rushed and did not know details about what he was serving.
That said, I would sill recommend this location, especially when they complete all the renovations that
- Official Description (provided by the hotel):
- Once a private club, Tucson National offers PGA Tour championship golf and a full service resort. ... more less
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- Also Known As:
- Omni Tucson National Hotel Tucson
- Tucson Omni