Okay, okay. So it is technically not an accident. Serendipitous really. My husband and I traveled to Tucson to visit family. We made reservations at a Hyatt - the first morning of our stay I arose to shower and much to my surprise there was no hot water. I mean. No. Hot. Water. (Insert gasp here). I'm almost positive a hotel, in order to be called a hotel, must offer AT LEAST two things. Hot water and a comfortable bed. Notice, I used the word "and" not or. Both must be present. I called the front desk, they excused themselves by saying the hotel was at capacity. Uh, forgive me, but shouldn't a hotel still operate and meet standards when they are at capacity? I would understand if they were OVER capacity. But AT capacity? Honestly. Buy a water heater that can serve all guests, not just the lucky few. The management offered no recompense and so I set my husband to search for a comparable alternative. My husband loves to golf, so I am not convinced that he was actually searching for a new hotel. I think he was lucky enough to click on an ad for the Omni whilst reading about golf. In any case, what he found was beyond comparable! The Omni is a true oasis in the desert. The staff could not have been more helpful and welcoming. Our room (we lodged in a hacienda) was spacious and although the decor is a bit dated, it was attractive and offered a variety of up to date amenities. The spa is available to guests and features a hot tub/cold plunge - so invigorating! My family agreed that the pool nearest the tennis courts was the warmest and best for kids. The zero edge pool offered a more subdued atmosphere with timely waitstaff attending the full service bar. We partook in a few games of sand volleyball. Enjoyed breakfast in bed once. A word of warning, this particular Omni resort is a bit "retirement community-esque" but in my mind anyway, this is exactly the kind of stay I find relaxing. It was not replete with raunchy twenty-somethings or nauseating couples who can't keep their hands off each other. If anyone is manhandling anyone, it would be the paramedics loading up a geriatric guest who'd had one too many Old Fashioneds. (I'm sure I am stating the obvious here, but I am a fan of hyperbole.) Paramedics or not, we still experience the same satisfaction every time we visit. In fact, I think I'll head over to the website to make reservations for another future stay.