WOW! We thoroughly enjoyed our three night stay at this outstanding resort. The management has empowered their staff to make on the spot decisions to ensure guest’s needs are met. Every employee we were in contact with went above and beyond to make us feel like VIP’s. Our stay began with a warm friendly welcome from Boyd who also graciously afforded us a thorough tour of the grounds and refreshing cold water.
Robert checked us in. We were extremely impressed by his customer service. We booked a hacienda and were offered an upgrade to a Mountain View room. Both rooms were beautiful and well appointed. We chose hacienda #523 due to its spaciousness and location. The patio faced a beautiful lake and garden. It is a bit of a walk to all activities which allowed for quiet accommodations. The hacienda is modern, well appointed, refurbished, and huge. There is a separate area with two sinks. The toilet and tub are not new. Big fluffy towels and robes are provided. Two queen sized beds were so comfortable and room was very clean and quiet. The separate living and dining area was spacious and had comfortable furnishings and large wonderful chase like lounge chair next to a delightful gas fire place which came in handy for a cozy romantic cool desert night. No kitchen in this unit but a frig. and coffee maker are in the bedroom. A large walk in closet is conveniently located between the bedroom and toilet.
As if this hotel does not offer enough, the Omi loyalty program is the best I’ve ever had the pleasure to experience. Cold bottled water a personalized welcome letter and roasted almonds greeted us the evening after check in. Complimentary morning beverage and newspaper delivered to our room each morning. Turn down service reminded me each evening of the wonderful customer service this hotel provides.
You could stay at the Omni for the weekend and never have to leave. There are many activities: Two outdoor pools, two hot tubs, golf, tennis and volley- ball courts, fitness room, restaurants, spa and room service are available.
Extras that made our stay even better: Beverages were always available in the lobby: AM delicious hot coffee and fresh fruit flavored water and iced tea during the day. A bowl of fresh
whole fruit was always available in the lobby. Cell phone charges for almost any phone is available to borrow. Free parking and fast reliable Wi-Fi. Veronica, the golf club hostess who drives around the golf course was a delight to greet every morning and drink the delicious offerings from her amply stocked cart.
Two things reader should be aware of: A resort fee is charged; $14 plus tax per room per day. Extensive road construction in the Tucson area makes for an interesting drive. Use caution when driving at night.
I recommend this hotel and look forward to my next visit to beautiful Tucson Arizona. Thank you for reading my review.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 16, 2013
Thank you for your review and for your loyalty to Omni Hotels & Resorts as a member of our Select Guest Program. We are very pleased to hear that staff was able to provide such a personalized experience and ensure your stay was one to remember. We look forward to welcoming you back upon your return to the Tucson area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.