Had I not read the reviews of this hotel on Trip Advisor before booking, this would be a scathing review. A guest from Minnesota wrote a detailed account of his stay which helped make our experience end on a better note as his did.
We booked through American Airlines what we thought would be a relaxing spa weekend for just the two of us. We checked in and were given directions to our room on the property. The minute I opened the door, I knew we were in one of the rooms that has not been renovated since the 90s. It was extremely spacious, but that doesn't mean comfortable. There is at least 10 ft. of nothing but empty space from the foot of the bed to the built-in armoire with the 24" tube TV, a small round table with 2 wooden side chairs - not conducive to watching the Rangers playoff game as my husband wanted to do. The bathroom is also spacious with a tub/shower and poured marble double sinks (reason I can assess the age.) The patio is covered and looks out across a concrete golf course access road to other bungalows, giving you the sense you're in a neighborhood - which does surround the golf course/property. There is no view of the mountains or golf course, and to avail yourself of the amenities in the hotel, you have to get in your car and drive up. My husband was extremely disappointed, so I called the front desk to ask about another room. At first, I was told they were fully booked and could not accommodate me with a king for both nights. I persisted, and honestly, if they had not given us something else, we were prepared to check out and stay somewhere else. After 5 minutes, the clerk called and said they had found something for us; we changed rooms and our impression changed dramatically. At the front desk, while we were being reassigned, the other clerk asked if we had stayed there before, which we hadn't. She asked if we had booked on their website or something else; we responded that we had used American Airlines. Like the other guest was told, she explained that when you use some other hotel website - Hotwire, Hotels.com, etc., the reservation "defaults" to the "casitas" - code for least desirable rooms in my opinion. If you are traveling with a family, these rooms may suit you, but I would not recommend them for couples.
We were given room 139, a building near the pool and with a view of both the golf course and mountains. The room was spacious but not too large - a sitting area in front of a flat screen TV was very nice, with a love seat, 2 comfortable chairs, and leather ottoman between. The bathroom had both a shower and a tub, natural stone surfaces, a large walk-in closet, a dressing area with bench. If booking rooms in the main hotel, I'd request a room on the second floor - better views, and not room 139 since maintenance uses the golf course access there to the main building. We had golf carts parked in front of our patio quite a lot, as well as having people drive up and park while we were seated on our patio.
After changing rooms, we had a very nice stay. I would come back but only if I was assured that the room I was getting was NOT a "hacienda/casita."
We were given a card to turn in each night for morning coffee/tea delivered to your room at a time you specified in the morning. The grounds are lovely, with flowering plants that enhance the desert landscaping. We ate at Legends the first night on the patio, which was a beautiful setting in the evening - lovely view of the golf course and grounds. The food was good, not great, but the service was quite good. They lit a fire in the fireplace and had only candlelight at each table, which added to the ambience. The other restaurant on the property is Bob's Chop & Steak, but we have one in Dallas, so we ate somewhere else the second night. The property is in a good location for shopping or dining in Tucson.
One other caution, as we had the exact same experience as the guest I mentioned before - an additional charge on our final bill from Legends for about $28. I had my receipt from the dinner we ate, and that was also on the bill. What are the odds? I challenged it and the clerk immediately removed it. Their system for charging to the room is obviously flawed.
- Official Description (provided by the hotel):
- Home of the PGA Champions Tour in 2015, the Omni Tucson National Resort boasts an award winning service team, chef-driven restaurant concepts, exquisite meeting space and 36 holes of world-class golf on our Catalina and Sonoran courses. ... more less
- Reservation Options:
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- Also Known As:
- Omni Tucson National Hotel Tucson
- Tucson Omni