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“Always a pleasure to stay here.” 5 of 5 stars
Review of Loews Ventana Canyon

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Loews Ventana Canyon
4.0 of 5 Resort   |   7000 North Resort Drive, Tucson, AZ 85750   |  
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Rates as low as $89!
Ranked #4 of 127 hotels in Tucson
GreenLeadersBronze level
Tucson, Arizona
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Always a pleasure to stay here.”
5 of 5 stars Reviewed February 25, 2014

My wife and I have stayed here off and on for many years and each time we return, it's a special experience. We only spent one night as we were attending a golf tournament and were pleasantly surprised when given a room upgrade upon check-in! The lounge and bar area are comfortable and casual and the rooms very nice. It's just a nice place for a get-away that's close to home!

Room Tip: Stay away from rooms near an elevator or a maid's closet!
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LVCRServiceDesk, Guest Relations Manager at Loews Ventana Canyon, responded to this review, February 26, 2014
Thank you for your wonderful TripAdvisor review and for continuing to choose Loews Ventana Canyon! We absolutely love hearing from our return guests and are overjoyed to be your local getaway destination! We are so pleased that you enjoyed your most recent stay while attending a golf tournament and hope you will be back to visit us again soon!
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1,223 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (402)
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English first
Stillwater, Minnesota
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 25, 2014

A gem of a property, nestled in the mountains. Service beyond what is needed, but appreciated! Friendly faces from the moment you walk in to the end when you check out. They don't appear to have "no" in their vocabulary. Tried to make reservations at the Flying V, unfortunately that night they had it booked out, but were given a glass of wine at the other restaurant!
Would highly recommend to anyone!

Room Tip: Don't really know if there is a bad room... Sign up for the rewards program as they will move y...
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LVCRServiceDesk, Guest Relations Manager at Loews Ventana Canyon, responded to this review, February 26, 2014
What a wonderful review! We appreciate you taking the time to share your experience on TripAdvisor and are so happy to hear you enjoyed your stay with us at Loews Ventana Canyon! We are lucky to have such amazing team members and are pleased to hear they were able to turn a disappointing situation around when the Flying V was recently closed for a buyout! Thank you again for your kind words and we hope you will come back to stay with us again on your next trip to Tucson!
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Lake Geneva, Wisconsin
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 22, 2014

A wonderful experience. The staff is very helpful and friendly, the setting gorgeous. We ate at the Flying V every night-I have food allergies and our waiter Aaron took exceptional care of me and the food was delicious, just fabulous. The chef made special meals for me each night. It was chilly while we were there, and the outdoor pool was too cold to swim in, that's the only downside. Otherwise I would highly recommend this for couples, families, really anybody that wants a true resort experience. We did not use the spa, as we were busy each day at the Gem and Mineral Show. We'll definitely be back next year and I hope Aaron is still there!

Room Tip: Ask for a room with a mountain view.
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LVCRServiceDesk, Guest Relations Manager at Loews Ventana Canyon, responded to this review, February 26, 2014
Wow, it sounds like Aaron was able to make a great lasting impression on your recent stay with us at Loews Ventana Canyon! We will be sure to share your kind words with him and our entire staff! Thank you so much for taking the time to share your comments, it sounds like you had a wonderful experience and we hope you will stay with us again the next time you are in Tucson!
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Seattle
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 21, 2014

Let me begin by letting you know how much we enjoy staying at Loews Hotels whether it’s Hollywood, Philadelphia, New York, or our favorite property in Tucson. We’ve stayed in Tucson at the Ventana four times and hope we might be back again, but we’re uncertain after our most recent disappointing stay February 7 – 11, 2014.

Why? We’ll we planned a trip to celebrate our 35th anniversary hiking in Tucson. We stay at your resort because of its setting and because of the view we like looking at the Santa Catalina’s and waterfall. When booking I requested this view. I did so last year and was given a room without the view (later the front desk graciously moved us) so this year I wanted to be absolutely certain on this special occasion. Since I wanted everything just right, I called the hotel on 1/29/2014 to be sure they’d have a room with the view I wanted. I was told by the individual with whom I spoke that I would. Because of complications last year, I called again on 2/3/2014 and was again told yes we’d have the requested view.

So, I was disappointed and in fact angry when I arrived at the hotel on 2/7 to be put in a room that didn’t have my requested view, 4269. This was the first strike of many on my recent stay. Your front desk manger Bohdan responded by putting us in a suite—4235—successive nights which was a nice courtesy which I appreciated. (I won’t get into the spots on the rug, stains on the bathroom wallpaper, etc.)

However, when we went to move to the room the following day at 4:30pm after returning from a strenuous hike we were told the room hadn’t been cleaned and made up. That was our second disappointment as the lack of competency continued.

When we got in the room we saw the mountain, but no waterfall. Again, this was a special occasion at a special place and we were happy with the room, but the view we requested and thought we had after speaking with Bohdan was only partially there. Another strike.

The next day when we returned from an eight mile hike at 4pm the room hadn’t been cleaned or made up. Strike three, or four? As nice as all the staff are—and they are truly nice and courteous—the continuing lack of competence floored us at a Loews hotel.

You can probably see why we’re going to think awfully hard before returning once again. Although your setting is terrific for what we do—hike all day and every day—and what we like to see out our window, you know that there are many other options in the vicinity.

You indicate that you “strive to exceed our guest's expectations”, but in our case you didn’t even meet them, and as a small business owner myself I thought it important to let you know. I hope this information will be helpful to you as you review operations.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek M, General Manager at Loews Ventana Canyon, responded to this review, April 21, 2014
We’re so sorry to learn of your concerns regarding your recent visit to Loews Ventana Canyon! The experiences you describe are far below the standards we set for our staff and not reflective of the outstanding service for which we are known. We appreciate you taking the time to share this valuable feedback with us and have messaged you privately to learn more about your experience. We look forward to hearing from you.
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Boise, Idaho
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 21, 2014

My wife and I escaped out of cold Boise Idaho for four days in the beginning of January. Overall we had a fantastic time. The weather was warm and southern Arizona was just beautiful. Also overall the hotel was fantastic. Good location, service, rooms, and food. We will definitely go back again.

Room Tip: We asked for a city view and really enjoyed it.
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  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LVCRServiceDesk, Guest Relations Manager at Loews Ventana Canyon, responded to this review, February 24, 2014
Thank you for your TripAdvisor review on your recent stay with us at Loews Ventana Canyon! We have been experiencing excellent weather lately and are glad to hear that Tucson was able to be your 'nice winter escape' from Boise! We appreciate you taking the time to share your experience and we hope to welcome you back to Loews Ventana Canyon again soon!
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Gonubie, South Africa
1 review
5 of 5 stars Reviewed February 20, 2014

What can I say, Loews Ventana Canyon is by far one of the best resorts I have ever stayed at. The Rooms are very nice, clean and very comfortable, The Staff were very professional and the food was excellent. Thank you so much for an awesome experience and I look forward to returning one day with my whole family.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LVCRServiceDesk, Guest Relations Manager at Loews Ventana Canyon, responded to this review, February 24, 2014
Wow, thank you so much for your wonderful TripAdvisor review! It truly makes us happy to hear that you enjoyed your stay with us and we hope you will be back to visit us again very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Centerville, Massachusetts
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 of 5 stars Reviewed February 19, 2014

Beautiful resort, great pool and lovely rooms. A great getaway from the harsh New England winters, the hotel is in a great location with views of the mountains, it brings the outdoors inside. And they have their own Starbucks at the hotel, so convenient.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LVCRServiceDesk, Guest Relations Manager at Loews Ventana Canyon, responded to this review, February 24, 2014
Thank you for your recent TripAdvisor review and for choosing to stay with us at Loews Ventana Canyon! We hope you enjoyed your time in Tucson escaping the New England winter weather! Thank you again for your comments and we hope you will be back to visit us on your next trip to sunny Tucson!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Loews Ventana Canyon

Address: 7000 North Resort Drive, Tucson, AZ 85750
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Tucson
#1 Romantic Hotel in Tucson
#2 Top resorts Hotel in Tucson
#2 Business Hotel in Tucson
#3 Spa Hotel in Tucson
#3 Green Hotel in Tucson
#7 Family Hotel in Tucson
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Loews Ventana Canyon 4*
Official Description (provided by the hotel):
Tucson's spectacular 'Ventana' or 'Window' to the Soul of the Sonoran desert-is Loews Ventana Canyon. Discover a magical perspective high above Tucson's Catalina Mountains, where this stunning natural retreat offers a variety of activities, signature services and experiences to relax, energize and inspire guests. A playground of visitor delights includes: the luxurious Lakeside Spa & Tennis Center; Canyon hiking; professional stargazing; 2 Tom Fazio-designed PGA golf courses and lighted tennis courts; 2 swimming pools; a fitness center; nearby riding trails and more. ... more   less 
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Also Known As:
Loews Ventana Canyon Hotel Tucson
Loews Ventana Canyon Resort
Loews Tucson
Tucson Loews

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