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“nice place but food was not” 4 of 5 stars
Review of Loews Ventana Canyon

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Loews Ventana Canyon
4.0 of 5 Resort   |   7000 North Resort Drive, Tucson, AZ 85750   |  
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Ranked #4 of 127 hotels in Tucson
GreenLeadersBronze level
1 review
“nice place but food was not”
4 of 5 stars Reviewed September 6, 2013 via mobile

flying V Bar and Grill closed at 7pm?? supossed to be open until 9pm. had to eat at the bar which had poor choices on the menue. I didnt get napkin and silverwere unti i asked for it halfway thru my meal. second day i went to the breakfast and juice bar. it took three times to get cofee order right then when breakfast came items wer missing side orders hardly saw the waitress. when i did see her as she brought the bill i told her to remove the side dish because we never got it. She left for 15 minutes and finally came back with a corrected bill. The abiance of the hotel is wonderfull. Just dont eat there

  • Stayed September 2013
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (399)
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English first
Tucson, Arizona
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 6, 2013

I am starting this review before I have even stepped foot on their property. I live in Tucson and my husband and I are going up tomorrow for a BBQ dinner. Since the resort is a ways from our house we decided to splurge and stay the night. Tucson, goes out, not up as a city. I find it difficult to believe that with the size of the resort they feel the need to charge me $9 to park each vehicle I am bringing. Since my husband and I are going up straight after work....this will be $18 to park our cars. Next up...the next day is Friday and my husband wanted to use the gym before heading to work. I called last night and yep, they have a gym. But it costs more. $10 to use their gym. Cha-ching. I called this morning to see if the rooms have mini-fridges. The woman who answered said they did not, but I could ask for one at no extra charge. I did this. So, all this being said....I will finish this review after I have spent the night.
So, we checked in and there was no fridge in our room. Someone brought one but it didn't matter. It took hours for it to be chilled, so that was pointless. Also, we now have to tip the guy. I mean, he just picked up a mini-fridge and deposited it in our room.
The room was nice. Off season $99 nice....I'm not sure what they charge for it on season. The shower had nice pressure and the bed was comfy.
The bbq dinner was fantastic, service in the restaurant was very attentive. Service in the bar area in the lounge was very attentive and friendly as well.
We went swimming after dinner and the pool area was a disaster. There were dirty glasses, plates towels everywhere. I did manage to find 2 clean dry towels though and we had the pool to ourselves for a little while.
They ended up not charging us the $9 per vehicle for parking. I don't know if this was a mistake or a gift.
My husband didn't try to use the gym, so not sure about that one.
The grounds are beautiful. I'm sure most people who stay here will enjoy themselves.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 5, 2013

We spent a week here during the off season. Rates were great, we had the pool to ourselves, the entire place was quiet and relaxing.
Despite a near empty resort, the service was top notch and we noticed no lack of amenities. I had expected some cut backs due to low volume of people there but we did not notice any.
It is a really beautiful resort!
Disadvantage....it is pretty far out of town but we found that to be a bonus and really, everything you need is at the resort.

Room Tip: Out window faced the pool. We were not right by the pool but it faced that direction. The first ni...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nogales, Arizona
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 5, 2013

As part-time travel agents, we've been noting the trend toward 'staycations" or vacations within a few hours from home (We live about 1.5 hours away). Given the complications of air travel these days, busy folks like us are often preferring this option of frequent vs. longer, far-away vacations. Loews "gets" this, and we have experienced few other resorts who do it so well (And we DO look for them!)

In contrast to many upper end resorts which are ghost towns during Holiday weekends, this place was buzzing. They have all kinds of activities for kids, but being "active seniors" we preferred the hiking trails (the Ventana Canyon trail just a few feet from their parking lot is awesome), innovative food (love those fried avocado appetizers!) and wonderful waterfall walkway (plus new turtle and butterfly sanctuary!) Special bonus was the Saturday night fireworks show!

Special kudos to Jeff , Bellman, so accommodating; all front desk staff for their always friendly and excellent service, and the lovely servers in the Lobby Bar, always so gracious and elegant.

In any industry where there is so much mediocrity in the name of hospitality, this beautiful Resort stands above the rest. We will continue to take our monthly 1-2-day, refreshing staycations right there.

Love you, Loews!

Room Tip: We prefer the East side
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tempe, Arizona
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 5, 2013

I give Loews a solid 3.5

I absolutely loved my stay here. The location was breathtaking and so serene. My favorite part of the resort was the trails around the grounds that lead to the waterfall and city look outs. My boyfriend and I arrived at the resort after sundown and had an incredible time strolling down the illuminated pathways; very romantic to say the least. Even with a busy resort, we seldom ran into other guests, which made for a very secluded atmosphere (almost like the resort was all ours).

The rooms left much to be desired. For the rates we paid, the rooms sure could use a solid renovation. The room was spacious enough, but the furniture was really outdated. There was a nice flat screen in the room with a solid list of channels available. The bathroom was the best part of the room; the shower, my god, the shower!! As other reviewers have mentioned, the tub in the shower is huge, 2 1/2 times larger than any normal bathtub. I don't really like bathes, but I had to turn this one into a ginormous bubble bath! There is a tv in the bathroom as well, I suppose if you get bored:) I did think it was rather odd that there was only one glass door that only covered half of the shower; that didn't seem incredibly practical to me. My boyfriend requested a room with a view of the city, but we were given a garden view, bummer, but not a huge deal.

I feel like everything at the resort was overpriced, and I'm not cheap by any means. Every cocktail was $10 or more. We went to dinner the last night to watch the U of A football game (since it was not available in our room) and 3 drinks and 2 entrees cost us $85! Talk about overpricing! I wasn't a huge fan of the pool bar charging an automatic 21% gratuity either; not to mention I'm not used to automatic gratuity so I keep over tipping like an idiot. Parking is an extra $9 a night ([--] if you ask me), and don't even think about free internet. I just feel like it's a little sneaky to tack on extra fees that are not advertised.

The one affordable part of the resort was the golf, surprisingly enough. The golf course was AMAZING, 5 stars! We had the best time and it was beautifully manicured and taken care of.

The staff was incredibly friendly and attentive. The live music on saturday night in the lounge was so fun that everyone was out of their seats and on the dance floor.

Loew's was an incredible experience and I'm happy we came, but for the price I feel like there are better options out there.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Fort Worth, Texas
1 review
5 of 5 stars Reviewed September 5, 2013

We were driving from Dallas to Los Angeles and this hotel was our stopover place. From the time they opened our car door to the time we left in the morning the staff at this hotel were more than helpful. The room we were assigned was clean, and had its own private balcony where we could look at over the foliage and the hills. So calming especially after the long drive we had just done.

As we were exhausted from the drive we ordered from room service which was very reasonably priced and the food was excellent. The beds were so comfortable and it didn't take long to settle into sleep and no noise disturbances through the night

The service and amenities at this hotel were so good I plan on going back for a longer stay to take advantage of more of what they offer and know that my needs will be met by the staff and the rooms are great.

The hotel is a bit off the highway but well worth the drive around 20minutes.

Room Tip: I booked the room online directly through the hotel site and when I selected my room and was ready t...
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarketingSlsGuy, Director of Sales at Loews Ventana Canyon, responded to this review, September 5, 2013
We are so glad that you chose Loews Ventana Canyon as your stop over. Please do come back when you have more time to truely experience the resort.
Sincerely,
Mark Lindsey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Storrs, Connecticut
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed September 4, 2013

disappointed in accommodations in too large hotel. Must ask for central location within sight of lobby, or the trek around the several wings lugging baggage is daunting. Outside entrances prey to flying and crawling insects. When we made our displeasure known, we were given a much better room. Super dining room staff!

Room Tip: Make sure the room is easily accessible from lobby elevator
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Loews Ventana Canyon

Address: 7000 North Resort Drive, Tucson, AZ 85750
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Tucson
#1 Romantic Hotel in Tucson
#2 Top resorts Hotel in Tucson
#2 Business Hotel in Tucson
#3 Green Hotel in Tucson
#3 Spa Hotel in Tucson
#7 Family Hotel in Tucson
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Loews Ventana Canyon 4*
Official Description (provided by the hotel):
Tucson's spectacular 'Ventana' or 'Window' to the Soul of the Sonoran desert-is Loews Ventana Canyon. Discover a magical perspective high above Tucson's Catalina Mountains, where this stunning natural retreat offers a variety of activities, signature services and experiences to relax, energize and inspire guests. A playground of visitor delights includes: the luxurious Lakeside Spa & Tennis Center; Canyon hiking; professional stargazing; 2 Tom Fazio-designed PGA golf courses and lighted tennis courts; 2 swimming pools; a fitness center; nearby riding trails and more. ... more   less 
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Also Known As:
Loews Ventana Canyon Hotel Tucson
Loews Ventana Canyon Resort
Loews Tucson
Tucson Loews

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