As the time grew closer to our trip, I was becoming a bit anxious about staying at the resort based on some of the reviews and several attempts at contacting the hotel didn't help my anxiety. We had been to the hotel over 25 years ago, and remembered it as being top notch. I would say the weakest link in the entire stay was the front desk staff. This was the group that bungled my first call (I was put on hold so they could help "a guest" - then hung up on) and was rude on my second call, (after all they were at "full capacity" that weekend - like this was new and different for them, and this gave them permission to be less than accommodating!!) When we showed up to check in - all 3 people at the front desk were doing something with their computers and we were all but ignored. 1 person did acknowledge that she couldn't help us (not sure why) and finally a 4th came out from the back and checked us in. I believe our group was to receive mountain views, but we ended up with a city view over the parking lot; "we have to park the cars somewhere ..." was the reply when we asked about a different view, but she did offer that this was a recently redone room and "one of her favorites". I think it's like being given the table closest to the kitchen and told it was Spencer Tracy's favorite table. Needless to say, I was already wishing I'd stayed home. When we got to the room, it was fine - not lovely, but fine, and with thanks to the help of our bellman - the room became much better. He promptly called housekeeping, ordered us up a refrigerator (which unfortunately only had one temperature and froze all the food we bought), bathrobes, extra towels etc. Slowly we started to feel pampered. The bathroom was lovely with a HUGE soaking tub/shower combination. The city lights were lovely and the balcony/patio is large enough to enjoy the evening view. The best part of the city view however was the morning sunrise. I promise you - those with the mountain view were missing the best part of the day.
Everyone we encountered (excepting the front desk) was friendly and wanting to be sure your stay was enjoyable. Housekeeping always had a smile and a good morning when we passed in the hall and our request for extra towels was remembered for the entire stay. The pool aides made sure the umbrellas were rotated during the day assuring shade was provided if desired. We were part of a group which had functions on-site every evening, and although the venue each of the 5 nights was different (& lovely under the Tucson stars) --- the overall quality of the food was sub-par each evening. We did not dine "off the menu" during the stay, so I can't comment on their in-house dining. Based on the portions that were served pool-side (HUGE) - I'm sure the restaurants on site were good. All in all an enjoyable stay, but true to form, our check out experience with the front desk was less than stellar. I don't mean to dwell on the front desk, but this is the first and last point of contact - with the most influence on setting the tone of one's stay. Everyone else around the resort seemed to go out of their way to chat and appear happy to have you there as a guest from the Spa manager and golf pro (neither services use, just exploring the premises) to the valet, housekeeping and pool staff ... did the Front desk miss the customer service training? Loew's --- please note, this was not just one person, this was the entire staff, from check in, to asking for a review of our bill prior to check out through the check out experience. That's the group that kept this from being an Excellent review.
Fellow travelers ... if you can get beyond it - you will have a wonderful time. Be sure to pack some durable shoes - the Ventana Canyon trail is awesome.
- Official Description (provided by the hotel):
- Tucson's spectacular 'Ventana' or 'Window' to the Soul of the Sonoran desert-is Loews Ventana Canyon. Discover a magical perspective high above Tucson's Catalina Mountains, where this stunning natural retreat offers a variety of activities, signature services and experiences to relax, energize and inspire guests. A playground of visitor delights includes: the luxurious Lakeside Spa & Tennis Center; Canyon hiking; professional stargazing; 2 Tom Fazio-designed PGA golf courses and lighted tennis courts; 2 swimming pools; a fitness center; nearby riding trails and more. ... more less
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- Also Known As:
- Loews Ventana Canyon Hotel Tucson
- Loews Ventana Canyon Resort
- Loews Tucson
- Tucson Loews