We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Enjoyable stay -” 4 of 5 stars
Review of Loews Ventana Canyon

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Loews Ventana Canyon to your Saves list
Loews Ventana Canyon
4.0 of 5 Resort   |   7000 North Resort Drive, Tucson, AZ 85750   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Free Beverages!
Ranked #4 of 128 Hotels in Tucson
GreenLeadersBronze level
Syracuse, New York
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Enjoyable stay -”
4 of 5 stars Reviewed October 12, 2012

As the time grew closer to our trip, I was becoming a bit anxious about staying at the resort based on some of the reviews and several attempts at contacting the hotel didn't help my anxiety. We had been to the hotel over 25 years ago, and remembered it as being top notch. I would say the weakest link in the entire stay was the front desk staff. This was the group that bungled my first call (I was put on hold so they could help "a guest" - then hung up on) and was rude on my second call, (after all they were at "full capacity" that weekend - like this was new and different for them, and this gave them permission to be less than accommodating!!) When we showed up to check in - all 3 people at the front desk were doing something with their computers and we were all but ignored. 1 person did acknowledge that she couldn't help us (not sure why) and finally a 4th came out from the back and checked us in. I believe our group was to receive mountain views, but we ended up with a city view over the parking lot; "we have to park the cars somewhere ..." was the reply when we asked about a different view, but she did offer that this was a recently redone room and "one of her favorites". I think it's like being given the table closest to the kitchen and told it was Spencer Tracy's favorite table. Needless to say, I was already wishing I'd stayed home. When we got to the room, it was fine - not lovely, but fine, and with thanks to the help of our bellman - the room became much better. He promptly called housekeeping, ordered us up a refrigerator (which unfortunately only had one temperature and froze all the food we bought), bathrobes, extra towels etc. Slowly we started to feel pampered. The bathroom was lovely with a HUGE soaking tub/shower combination. The city lights were lovely and the balcony/patio is large enough to enjoy the evening view. The best part of the city view however was the morning sunrise. I promise you - those with the mountain view were missing the best part of the day.
Everyone we encountered (excepting the front desk) was friendly and wanting to be sure your stay was enjoyable. Housekeeping always had a smile and a good morning when we passed in the hall and our request for extra towels was remembered for the entire stay. The pool aides made sure the umbrellas were rotated during the day assuring shade was provided if desired. We were part of a group which had functions on-site every evening, and although the venue each of the 5 nights was different (& lovely under the Tucson stars) --- the overall quality of the food was sub-par each evening. We did not dine "off the menu" during the stay, so I can't comment on their in-house dining. Based on the portions that were served pool-side (HUGE) - I'm sure the restaurants on site were good. All in all an enjoyable stay, but true to form, our check out experience with the front desk was less than stellar. I don't mean to dwell on the front desk, but this is the first and last point of contact - with the most influence on setting the tone of one's stay. Everyone else around the resort seemed to go out of their way to chat and appear happy to have you there as a guest from the Spa manager and golf pro (neither services use, just exploring the premises) to the valet, housekeeping and pool staff ... did the Front desk miss the customer service training? Loew's --- please note, this was not just one person, this was the entire staff, from check in, to asking for a review of our bill prior to check out through the check out experience. That's the group that kept this from being an Excellent review.
Fellow travelers ... if you can get beyond it - you will have a wonderful time. Be sure to pack some durable shoes - the Ventana Canyon trail is awesome.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarkingGuy, Director of Sales at Loews Ventana Canyon, responded to this review, October 15, 2012
Thank you for your recent stay and for your comments. While I am delighted you came back after 25, years, I am very sorry for your experience with the front desk. Every single associate receives the same level of customer service training, even desk agents. We do hope you will give us another try when you are in the Tucson area and allow us another chance to make your entire stay wonderful. P.S. Loved your comment about the balcony and sunrise view.
Sincerely,
Mark Lindsey
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,425 reviews from our community

Traveler rating
    918
    331
    100
    49
    27
See reviews for
305
516
61
310
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (469)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Phoenix, Arizona
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 12, 2012 via mobile

We are from Phoenix and being former U of A grads we come to Tucson 2-3x a year... Always staying at Lowes Ventana Canyon.

The remodeled rooms with HUGE bath tubs are just to die for, and the mountain views behind the resort are to die for... As well as the city lights view below. I won't stay any other place in Tucson. Period!!!

Oh, and the kids (8 and 5) LOVE THIS PLACE and the kids activities by the pool, nature walks, and all the rest just rock.

So who knew that there would be goo deal for this 5 star resort on Priceline???

Here's my little "secret recipe". First I call the resort and ask for their room availability -- (the rooms in the middle of the resort, 3rd or 4th floor facing the mountains are THE BEST)... And the closer to your travel date the better the price you're going to get.

I know, peak season can be tough,.. But I've still got a $450 room for $375-$350,... Not bad.

As you get closer to summer ( Tucson is cooler than Phoenix, and the resort is 5 degrees cooler than The city of Tucson, so not bad) you can literally get. Room for $60!!!!!

If you are in Phoenix, get away for two days and spend a relaxing time for a pretty cheap price!

  • Stayed November 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 9, 2012

Annoyed by the $9 fee to park yourself in a regular parking lot, and there should have been bathrobes, especially since that would have made the long trek to the pool area more pleasant. Otherwise good bathroom amenities (though with a strange half-door on the shower) and great view from 4th floor balcony of the city. The location is one of the best in town, both centrally located and nestled right up against the saguaros-- beautiful setting.

  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indian Head Park, Illinois
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 9, 2012 via mobile

Beautiful resort with good accommodations for a convention/conference. Service is excellent. Given the footprint of the property your room could be pretty far from the lobby, restaurants, meeting rooms. Of course this does provide a level of privacy if you so desire. Food is great and the cost is in line with other resorts of this type. You will need a rental car if you want to see Tucson.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 8, 2012

My husband and I traveled from our Phoenix home to Tucson for a short weekend stay to celebrate our 26th wedding anniversary. The staff and accommodations at this resort could not have been better. From our initial welcome upon checking in, until our departure after two nights, we were extremely pleased with our choice of this resort. The view of the canyon and surrounding desert is absolutely breathtaking. We used the pool and two of the restaurants and the food was very good. There is a hiking trail which begins right on the property and I spent a couple of hours enjoying a hike of the canyon. You would need at least 4 hours do really do it justice. On top of everything, the hotel graciously upgraded our room because of our anniversary so that was just icing on the cake. We will be back to this hotel.

Room Tip: If you appreciate a good view, you'll want to spend the money to upgrade to a room with a view.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottsdale
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 8, 2012

Staff is professional and considerate- Arvid is the best. He is always accommodating and such a friendly individual. The views are spectacular and the pool is awesome. Pretty much tucked into a mountain with the Sonoran desert surroundings. We love staying at Loews and use it as a staycation as often as possible. Only negative is they don't provide free WiFi- other than that this is the place to stay to experience Tucson's Foothills. Love.

Room Tip: Ask for views if you're inclined- they're stunning.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philomath, Oregon
Top Contributor
62 reviews 62 reviews
18 hotel reviews
Reviews in 33 cities Reviews in 33 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed October 7, 2012

I was just here for a conference and overall, this was great. The wireless internet had some issues, but the hotel made up for it by giving us one hour of free margaritas at the banquet. How many can you drink in an hour :0 - the location was gorgeous and I set my alarm extra early one morning to hike Ventana Canyon before the conference day started. Breathtaking sunrise! The staff was attentive and upon check in when the King bed I requested was not available they upgraded me to a luxury for no charge. This was really a spectacular place and if I was to come here for a vacation (and I would love to), the wireless would not be an issue. It only was this time because it was a work trip.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Loews Ventana Canyon? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Loews Ventana Canyon

Address: 7000 North Resort Drive, Tucson, AZ 85750
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Tucson
#1 Luxury Hotel in Tucson
#2 Top resorts Hotel in Tucson
#3 Spa Hotel in Tucson
#3 Green Hotel in Tucson
#3 Family Hotel in Tucson
#4 Romantic Hotel in Tucson
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Loews Ventana Canyon 4*
Number of rooms: 400
Official Description (provided by the hotel):
Tucson's spectacular 'Ventana' or 'Window' to the Soul of the Sonoran desert-is Loews Ventana Canyon. Discover a magical perspective high above Tucson's Catalina Mountains, where this stunning natural retreat offers a variety of activities, signature services and experiences to relax, energize and inspire guests. A playground of visitor delights includes: the luxurious Lakeside Spa & Tennis Center; Canyon hiking; professional stargazing; 2 Tom Fazio-designed PGA golf courses and lighted tennis courts; 2 swimming pools; a fitness center; nearby riding trails and more. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Orbitz, HotelTravel.com, TripOnline SA, Priceline, Cheap Tickets, Travelocity, Odigeo and Tingo so you can book your Loews Ventana Canyon reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Loews Ventana Canyon Hotel Tucson
Loews Ventana Canyon Resort
Loews Tucson
Tucson Loews

Owners: What's your side of the story?

If you own or manage Loews Ventana Canyon, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.