I have been to several La Quinta Inns in the Phoenix area, and I always found them pleasant. When I had to choose a traffic school, I thought I'd give the traffic school class meeting at La Quinta Inn in Tucson a try. I'm sorry I did.
The meeting room had tables for 18 people, and about 38 showed up. This is not La Quinta's fault, but with the room crowded and stuffy, students began to get hot. While coffee was provided, there was no water. Several students were coughing and hacking. I asked the LQ employee tending to the coffee if she could bring some water. After "no comprende", I simply said "agua". She replied in Spanish in the affirmative. 30 minutes later, no water had arrived, and the students were still coughing and hacking. I decided to find a manager. With only one person at the front desk, and a line of half a dozen people waiting for service, I waited my turn, a bit impatiently I admit as I kept thinking of the others hacking away in the sauna-like meeting room. When it was finally my turn (after about another 30 minutes), a young lady walked right up in front of me to get serviced. I tapped her on the shoulder and stated that I had been waiting in line. She ignored me. I don't appreciate how young, good looking young ladies think they own the world (I know, they just do, get over it). I confronted the lone employee at the front desk and made my request for water for the traffic school. When he simply said he'd send some when he could, and with a long line still behind us, I said "you don't understand, this is a safety & health issue, please send water as soon as possible". He told me he would get the manager. He returned with "the manager is busy, she'll come meet you in the meeting room. Her name is Loretta".
So I went back to the meeting room, where the same coughers & hackers were still at it. A couple of minutes later, an LQ employee came to the meeting room door, which we had left open to get a little airflow inside. I got up and asked her if she was Loretta. She was not Loretta, and she was not the manager. She also had no water. The manager did not show up all morning.
After lunch, I decided to rest in the lobby for a few minutes before class started again. Loretta finally comes out to meet with me in the lobby, not because I had requested her, but to tell me that I am not welcome in the lobby, nor the Inn, and I could only go back to class in the meeting room. She said "there is no provision in the contract with the traffic school for water". I asked her if she was concernred about people's health & safety on her property. She said "take it up with the traffic school". So I went back to class, as requested, and There was still no water.
Finally, about 3pm in the afternoon, God heard my plea and sent down water from heaven ... oh, wait ... it was from the second floor. Evidently someone let the water overflow the bathtub ... or worse? The entire class evacuated the room. I had the last laugh and told the supervisor "that's not the drinking water I was looking for".
Based on the obvious uncaring attitude the LQ people had for people's health and safety on their property ("you're not our customer, the traffic school is"), I will never return to this property for any reason, and will inform everyone I can that LQ management does not care one whit about their health & safety.
Worst inn I've ever been in.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.