We decided to come down to Tucson from Santa Fe to celebrate our third anniversary. I chose Hacienda del Sol based on the raving reviews on TripAdvisor.
The positive aspects include beautiful views all around, and a relatively peaceful setting. It was also very clean. However, our home in Santa Fe also has these things, without a $282/night cost. The staff that we interacted with was generally very friendly.
For us, the rustic "charm" of the place didn't impress, as we are surrounded by this stuff (and it's more authentic) in Santa Fe. Our room (41 -- a Hacienda King room) was well away from the main Hacienda, and our "Patio" was nothing more than part of the walking path right next to a large parking lot. Where there should have been a patio at the back, there was none. We were also right next to the driveway to the whole place, so cars were constantly going by. Furthermore, it is OLD. The bathroom is old. Also, in the closet of our room, there was some kind of device that made odd whirring sounds, and at one point during the night it started screeching and woke me up. On our last day there, we wanted to enjoy the pool/hot tub area, and there was some kind of kids' party going on. It certainly wasn't the peaceful and romantic setting I was hoping for. On top of all of that, we found Tucson very boring and had horrible restaurant service everywhere we went. I think it would be better for an older crowd.
It was a lengthy drive to go pretty much anywhere around Tucson as well.
In short, if you're from the Midwest and are starving for views and southwest style in a nice climate, it's a perfect place. Otherwise, save your money.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Congratulations on your recent anniversary. Thank you for detailing your stay with the community, I appreciate the constructive criticism which only helps us grow and move forward.
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My apologies we did not meet the expectations held for such a special occasion. We are definately not Santa Fe strive to be unique from everywhere else, however, some of the issues you came across were hotel and not city related. These areas we could have done better to enhance the quality of your experience
Id like to address your concerns. There is no mitigating the noise concerns at the pool during your last night here, we did book a birthday party at the pool. Our hope is everyone can coexist and have a good time but I most certainly understand your frustration in not having a relaxing time. I have already addressed these concerns with our Sales staff based on your review.
My apologies the patio on your room was not satisfactory. Hacienda King rooms are not standard with patios which is why we do not advertise them. I am sorry if we did misrepresent the patio set up to you. I am not sure as to what the device is in the closet but I have alerted Maintenance in case this needs to be fixed or adjusted. I hate to hear this affected your sleep
Nothing can excuse the issues you encountered however I do hope our staff made every effort to find acceptable solutions or compensation for your inconveniences. If you ever decide to give Tucson another try please contact me directly I would love to have you stay in another room category with full patio and seclusion. Regards
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.