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“The Worse Hotel Experience of my Life” 1 of 5 stars
Review of DoubleTree Suites by Hilton Tucson Airport

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DoubleTree Suites by Hilton Tucson Airport
3.0 of 5 Hotel   |   7051 South Tucson Boulevard, Tucson, AZ 85706 (Formerly Radisson Suites Hotel Tucson Airport)   |  
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Hotel amenities
Special Offer
Free Breakfast + Movie
Ranked #41 of 127 hotels in Tucson
Scottsdale, United States
1 review
3 helpful votes 3 helpful votes
“The Worse Hotel Experience of my Life”
1 of 5 stars Reviewed November 27, 2013

I booked the 3-room executive suite. It was was not available due to construction, it had not been available for months. I have a need for a steam room due to a lung infection, when I called they said they had one. When I checked in I found out it was not working and had been broken for months. The tried to put my family of 6 into a room with a bed and a sofa. They ended up giving me 2 rooms the size of the 1 room I booked and charged me extra. We finally got to our room and found the internet connection to be awful. Woke up the next morning to find the steam room was broken, the pool was locked, the fitness room was closed due to flooding. We could not take it anymore and checked out that morning and went to another hotel.

  • Stayed November 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ilse O, Public Relations Manager at DoubleTree Suites by Hilton Tucson Airport, responded to this review, December 12, 2013
I would like to thank you for the opportunity to make things right for you. I would like to apologize once again about the concerns you experienced during your previous stay. Look forward to welcoming you back. Thank you again. Have a great day and Happy Holidays!
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211 people have reviewed this hotel

Traveler rating
    98
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    25
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    11
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Tucson, United States
1 review
2 of 5 stars Reviewed November 26, 2013

The room was cold, the bed mattress was lumpy and old and all the doors were in the wrong place. The bathroom door blocked the sink area and the door to the bedroom blocked the night stand. Just a really poor room configuration. On the good side, the restaurant had one of the best crab cake dinners I have ever eaten. I would go back to the restaurant for the crab cakes.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ilse O, Public Relations Manager at DoubleTree Suites by Hilton Tucson Airport, responded to this review, December 12, 2013
Thank you for your valuable feedback. On behalf of the entire Doubletree by Hilton Tucson Airport I would like to apologize regarding the concerns you experienced with room temperature, bathroom door and bed mattress. Please know I have escalated the note to our Chief Engineer. Guest comfort and expectation is our focus at the Doubletree by Hilton and I would greatly appreciate the opportunity to further discuss you concerns. Please feel free to contact me at my direct number below at your convenience I will be pleased to speak with you. Thank you once again for your feedback; hope to talk to you soon. Have a great day and Happy Holidays!
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Palo Alto, United States
1 review
4 of 5 stars Reviewed November 26, 2013

Perfectly southwestern building with a modern interior. huge great bed. couch. dining table. desk. tv. separate living vs. sleeping quarters. Room service in the AM came early, which was my only complaint.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ilse O, Public Relations Manager at DoubleTree Suites by Hilton Tucson Airport, responded to this review, December 12, 2013
Thank you for staying with us. We are delighted to hear you found your two room suite comfortable and of great quality. Thank you for your feedback on our housekeeping service we will escalate your note to our Housekeeping Manager. Thank you once again. Have a great day and Happy Holidays!
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BC
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 19, 2013

In Oct we stayed for 1 week and we loved this hotel. You could literally walk to it from the airport but the planes never bothered us at all. The cookie at check in was the best cookie we have ever had. Staff were very accommodating and friendly. The free shuttle is convenient. I laid around the pool the whole week while my husband was in a course. It was great. The food was good and the buffet EXCELLENT. Clean rooms, bathroom a little tight but lots of room everywhere else so really no issue.

Room Tip: All looked good in the courtyard.
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ilse O, Public Relations Manager at DoubleTree Suites by Hilton Tucson Airport, responded to this review, December 12, 2013
Thank you for staying with us recently. We are thrilled with the compliments you shared regarding our professional and pleasant staff, our delicious breakfast buffet and our beautiful spa area. We are conveniently the closest hotel to the Tucson Intl Airport and free of airplanes noise. Thank you once again. Have a great day and Happy Holidays!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Falls Church, Virginia
Top Contributor
56 reviews 56 reviews
21 hotel reviews
Reviews in 31 cities Reviews in 31 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 19, 2013

Although it's a Hilton property, I didn't expect much of our brief stay before catching a plane first thing in the morning. I'd hoped for some quiet, a clean room, and a warm shower. I was very pleasantly surprised at nearly every turn. The property is very well-maintained, the pool and hot tub were terrific, the lobby well-appointed (and even the business area to print my boarding pass was neat and well-lit). The adjoining restaurant was pleasant with a good menu, check-in and check-out was a snap, and the room was terrific! Although I like local flavor when I travel, I'd be tempted back here when next in the Tucson area.

Room Tip: Be sure to reference your Hilton Honors membership when booking. Ask for something on the 3rd floor...
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  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ilse O, Public Relations Manager at DoubleTree Suites by Hilton Tucson Airport, responded to this review, December 12, 2013
Thank you for taking the time to write about your recent stay with us. We are delighted to hear you found our grounds well maintained. Thank you for adding to our compliments to on airport location. We are also pleased to know your check in and checkout experience was efficient. We appreciate the compliments on our Finnegan's Restaurant. Thank you one more time. Have a great day and Happy Holidays!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntsville, AL
Top Contributor
58 reviews 58 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed November 14, 2013

The hotel is well situated for air travelers.....minutes from the airport, but not too noisy. Room was comfortable and well cared for. Staff was helpful and made the visit pleasant. But.....the channels available on the television sucked. Bathroom was small but functional. Bed was comfortable.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ilse O, Guest Relations Manager at DoubleTree Suites by Hilton Tucson Airport, responded to this review, November 15, 2013
Thank you for choosing Doubletree Suites by Hilton for your home away from home. We are delighted to hear you found our staff pleasant and of assistance. Please know we take pride in offering outstanding service. Unfortunately the bathroom is a little tight. Please know we have executive suites that have much larger bathrooms. Thank you one more time for staying with us, hope to see you again when travel brings you to the area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jasper, IN, United States
1 review
2 of 5 stars Reviewed November 12, 2013

Do not stay here if you like cell phone signal. Only one bar, if you stand next to the hotel room door. Go outside if you wish to talk or check e-mail via AT&T. Amazing, since it's within 1/2 mile of the Tucson Airport. Couldn't get the thermostat to work right, so I spent 3 days at 65F. Momentary power outage first day of my stay, loss of hot water the morning of my second day.

  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ilse O, Guest Relations Manager at DoubleTree Suites by Hilton Tucson Airport, responded to this review, November 15, 2013
Thank you for staying with us recently. On behalf of the entire Doubletree Suites by Hilton Tucson Airport I would like to apologize regarding your concerns with the AT&T signal. Unfortunately AT&T does not have good coverage in the area. I would also like to apologize regarding the concerns with the thermostat in your suite. We are continuously striving to provide an overall pleasant experience to our guests; guest’s comments are extremely valuable, we appreciate your feedback. My sincere apologies one more time, please visit again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about DoubleTree Suites by Hilton Tucson Airport

Address: 7051 South Tucson Boulevard, Tucson, AZ 85706 (Formerly Radisson Suites Hotel Tucson Airport)
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Business Hotel in Tucson
#40 Family Hotel in Tucson
Price Range (Based on Average Rates): $
Hotel Class:3 star — DoubleTree Suites by Hilton Tucson Airport 3*
Official Description (provided by the hotel):
Spanish architecture property in the high-desert environment of Tucson with open atrium in celebration of the exceptional year-round climate. All suite hotel with seperate sleeping area from living area, all suites have in room coffee machine, refrigerator and complimentary USA Today. Recreational facilities include outdoor pool/spa and exercise room with Sauna. Business services include High-Speed Internet access, and internet access via television. Wireless internet available. Additional business services available through Front Desk. Facilities also include Restaurant, Lounge, Room-Service as well as full-service Meeting/Banquet facilities - catering for 1 to 500. ... more   less 
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Also Known As:
Radisson Hotel Tucson Airport
Tucson Radisson

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