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“Multiple small annoyances add up to an unpleasant stay.” 3 of 5 stars
Review of Doubletree by Hilton Tucson - Reid Park

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Doubletree by Hilton Tucson - Reid Park
3.5 of 5 Hotel   |   445 South Alvernon Way, Tucson, AZ 85711   |  
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Ranked #34 of 128 Hotels in Tucson
Fairfax, Virginia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Multiple small annoyances add up to an unpleasant stay.”
3 of 5 stars Reviewed January 23, 2013

This was once a MOTEL, with multiple buildings not connected to each other - you had to go outside to get from one to the other. Room temperature at check in was set at 85 degrees F! Yes, it was unseasonably cold outside (25 degrees in AM one day), but 85 was a waste of energy and took hours to cool the room down to a reasonable temperature. The room smelled musty - as if someone had smoked in a non-smoking room and then staff had tried to cover that with deodorizer. The shower/tub area smelled of smoke. Damp spots in the carpet by the entry tile floor didn't have an obvious cause. Hotel air conditioners always seem to rattle when the blower comes on, and this room was no exception. Scrambled eggs on breakfast buffet were cold, but breakfast servers were friendly and helpful.

Room Tip: I had an upstairs room in the building next to the one with the meeting rooms and it was very quiet.
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLemon445, Director of Sales at Doubletree by Hilton Tucson - Reid Park, responded to this review, January 30, 2013
Dear Sue22315,

We’re so sorry we didn’t provide the quality of amenities and service you expected and deserved during your recent stay at our hotel We apologize for the issues in your room and we’re working with our maintenance team to ensure the situation doesn’t happen again. If you return to Tucson, we hope you’ll stay with us again and give us an opportunity to show our true level of high quality. Thank you for your time and consideration.

Regards,

SueAnn Lemon
Director of Sales and Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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554 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
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English first
Riley, Kansas
1 review
4 of 5 stars Reviewed January 23, 2013

My husband and I have stayed at this hotel twice now, while visiting family in Tucson. The rooms are clean, the beds are comfortable and the overall service was great! We will definitely stay again the next time we are in town.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lansing, Michigan
2 reviews
3 of 5 stars Reviewed January 16, 2013

Nothing bad, nothing great. Clean, with good beds and a nice pool/hot tub area. I liked the Javalina Cantina attached to the hotel and would be satisfied at that happy hour (til 8pm) any time. After a week in Tucson I think there is no good wait service in the whole town, so I won't complain overly much about the wandering bar staff at the Cantina.

Room Tip: The top floor gave me a decent view of the hills outside town.
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Stayed January 2013, traveled on business
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Montreal
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 16, 2013

What a great hotel!
My husband, 4 year old daughter and I got to the hotel at 10 pm after 8 hours of flight and travel from Montreal to be welcomed by a friendly staff that set the tone for the duration of our stay. We stayed at the Doubletree Reid Park for 6 nights. Usually after 2 nights in a hotel we all start getting a little uncomfortable and fed up of being away from home, but this hotel truly felt like home.
The rooms, hallways, lobby and grounds are very inviting and warm. There was a cosiness to the room that is becoming more and more rare to find.
The room was always very clean, despite the only slightly dated bathrooms, it was spotless. The cleaning staff is very attentive. One day when they saw that I had drank both coffees provided, they left me extra for the next day which I thought was very thoughtful. When making the beds, they always tucked my daughter’s stuffed animals in cuddling at the pillows which made her happy.
-Very clean rooms, grounds and common areas
-Extremely friendly and helpful staff.
-Beautiful heated pool kept at 80 degrees in January
-Great Wi-Fi connection
- Nice buffet breakfast offered in the restaurant downstairs
*If you are there on a Sunday you absolutely must have the ‘Champagne Brunch’, the selection was wonderful, high quality food and something for everyone.

The only things that weren't 100% great about this hotel, as mentioned above, their bathrooms could possibly use a little facelift. Not an overhaul because despite their years, they have been cared for and cleaned properly, it’s more of ‘look’ thing.
Also, some of the mattresses are due to be changed. The bed may daughter and I slept on was very comfortable; however my husband’s springs were well used. But great pillows! And be warned that they are double beds and not queens, which suited us fine, but may not suit all guests.

For the Location, it is in between Broadway and 22nd avenue, 2 main streets that I found had everything we needed on. Also it was just down the street from the zoo and a great park for my daughter. i felt safe in the area.

Thank you to all the staff for such a great stay.

Room Tip: Chose a room in the tower with a pool view. The grounds are beautiful with a great view on all the...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Nm
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 15, 2013

We had come from another hotel at 11;30 at night very tired ,from a day of traveling and having to change hotels on different side of town.They were waiting for us and had a warm cookie waiting for us and a luggage cart .Check in was very quick and meet the rate we were paying at the other place. Got up to our room very large and beautiful view of the city .So far great ,pulled back the sheets and there was poop on the sheets ! Called down and it was questionable who was more upset us or them . A new key was brought up to us {no going down to the lobby } and new room which they helped us move to. Had a heat issuse in new room and was taken care of before i could get to the door .We were greated by the front desk everyday and breakfast was a step up from normal .Waiteress came around with coffee and juice .One moring there was nothing for me to eat and the waiteress had something made.Negitive ;breakfast is extra ,so there are 2 room rates .No free W.I.F. in room and no microwave .One can get these items ,put will pay extra ,so room rates can really go up .One can ask to have the fees drop ,which they did .Over all great hotel and very quite.

Room Tip: Ask for a room in the towers 9th floor looking over the pool - court yard.Very handicap friendley in...
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arizona
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 15, 2013

Great hotel in a nice location. Great for its price. Staff are very helpful and welcoming. Food is good. Have a fun restaurant/bar to eat and watch games. They give you one of their famous cookies upon checkin for each guest.

Room Tip: poo, view is nice faces away from the road
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
80 reviews 80 reviews
23 hotel reviews
Reviews in 35 cities Reviews in 35 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 13, 2013

This recent trip to Doubletree by Hilton has just cemented in our minds that any Hilton managed property is well executed. The staff is excellent and totally on point with customer service. Beds are most comfortable (the most important part of any hotel room!) rooms are clean and large, amenities appreciated. Our stay reminded us how well the Hilton brand takes care of their properties and staff. We will continue to look at Hilton managed hotels for any business travel we undertake.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Doubletree by Hilton Tucson - Reid Park

Address: 445 South Alvernon Way, Tucson, AZ 85711
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Tucson
#22 Business Hotel in Tucson
#24 Family Hotel in Tucson
#26 Romantic Hotel in Tucson
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton Tucson - Reid Park 3.5*
Number of rooms: 287
Official Description (provided by the hotel):
The hotel features 287 guestrooms; outdoor heated pool and whirlpool in a lush courtyard setting, massage services, new fitness center, cyber center and three tennis courts. Dine in the Cactus Rose Steakhouse, Javelina Cantina or Lobby Bar. Enjoy weekend entertainment and take advantage of our award-winning Sunday Brunch. Across the street is Reid Park, featuring two 18-hole golf courses, 3-mile jogging track and 25 lighted tennis courts. Doubletree Hotel is located near attractions, shopping, U of A, DMAFB, airport and business districts. ... more   less 
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Also Known As:
Doubletree By Hilton Tucson - Reid Park Hotel Tucson
Doubletree Hotel Tucson
Doubletree Tucson
Tucson Doubletree

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