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“Room shouldn't have been rented” 1 of 5 stars
Review of BEST WESTERN InnSuites Tucson Foothills Hotel & Suites

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BEST WESTERN InnSuites Tucson Foothills Hotel & Suites
3.0 of 5 Hotel   |   6201 North Oracle Road, Tucson, AZ 85704   |  
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Ranked #56 of 129 Hotels in Tucson
Chandler, Arizona, United States
1 review
“Room shouldn't have been rented”
1 of 5 stars Reviewed 5 days ago NEW

Our door didn't completely close! We didn't feel safe. Door would close but you could see through the gap! We asked to change rooms but were told no and the hotel did not offer any price adjustment. There were also cigarette burns in the carpet of a non-smoking room??? The hotel needs some updating. The room we were in should not have been rented until it was repaired. A maintenance man said the entire door frame would have to be replaced, but the hotel refused to offer a price break.

  • Stayed December 2014, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnCousins, General Manager at BEST WESTERN InnSuites Tucson Foothills Hotel & Suites, responded to this review, 4 days ago
Dear Brian, any chance you can contact me with your room number and dates of stay? I spoke to my staff and no one remembers your situation. Please feel free to contact me at jcousins@innsuites.com or call me at 520-297-8111 so I can look into the validity of your claim and maybe offer some compensation. Sincerely,
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417 reviews from our community

Traveler rating
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    53
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    22
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Denver, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 5 days ago NEW

Clean, efficient, forgettable: just what a one-night stop on a long trip should be. You won't regret it. Okay, there's a 200 character minimum here. Stupid idea. Clean, efficient, forgettable: just what a one-night stop on a long trip should be. You won't regret it. Clean, efficient, forgettable: just what a one-night stop on a long trip should be. You won't regret it. Clean, efficient, forgettable: just what a one-night stop on a long trip should be. You won't regret it.

  • Stayed January 2015, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnCousins, General Manager at BEST WESTERN InnSuites Tucson Foothills Hotel & Suites, responded to this review, 3 days ago
Dear Steven, Thank you for the review and feedback, Thank you for the review and feedback, thank you for the review and feedback, oh wait a minute, I don't have a 200 character minimum, LOL. I have hear that from other guest that it takes too long but I appreciate your time. If I can assist with additional reservations, please let me know at jcousins@innsuites.com. Sincerely,
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Albuquerque, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

Nice, friendly, helpful staff. The location isn't close to what we needed, but no complaints about the hotel. The Village Inn next door was understaffed and very slow, but there are plenty of eating options not far away.

  • Stayed January 2015, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnCousins, General Manager at BEST WESTERN InnSuites Tucson Foothills Hotel & Suites, responded to this review, 4 days ago
Dear Lionel, Thank you for your review and feedback. We do have another InnSuites Hotel in downtown Tucson, please email at jcousins@innsuites.com if I can assist you with reservations at our other locations/ Sincerely,
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Heber, Arizona
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Have stayed here 3 times in the past 2 months. Front desk staff is knowledgeable and professional. Each room has been spotless & has modern amenities. Appreciated the free WiFi & the in room coffee/tea selection. Complimentary breakfast had a great selection including a variety of fruits. Fitness room was small but was clean & had equipment I used. Afternoon social hour was a nice addition with a variety of snacks and beverages.
Only suggestion was that the TV had no info channel so it was a challenge to see what was coming on.

Room Tip: Ask for a room away from the stairways for a quieter night.
See more room tips
  • Stayed January 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnCousins, General Manager at BEST WESTERN InnSuites Tucson Foothills Hotel & Suites, responded to this review, 6 days ago
Thank you for the review and feedback, I am delighted you have enjoyed your stay numerous times and look forward to your return. Please email me at jcousins@innsuites.com if I can assist you with future reservations.
Sincerely,
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Los Angeles
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Very nice stay overall.
Plusses:
Good wi-fi in main building above lobby, comfortable bed, clean fresh linens, towels felt fluffy rather than hard.
Complimentary breakfast had many choices and hot food, the breakfast coffee was awesome.
Complimentary newspaper
All staff was pleasant and competent.
Large LG televisions, lots of Direct TV channels.
Cecy, Crystal and John were all top-notch customer service professionals.
Village Inn restaurant next door has great desserts.
Evening happy hour, complimentary snacks, wine and beer.
Location on north Oracle is fine, lots of shopping and dining nearby.
Hotel minivan available, they will make the 25-mile trip to the airport to pick you up or drop you off, just schedule ahead.
Minuses:
Older property, doors on outside, open corridor.
In-room coffee not worth the bother.
Noisy HVAC unit, very old, with clunky not-too responsive thermostat.

Room Tip: Big hotel, so ask staff for help with a quiet room. No elevators, so if stairs are an issue ask for...
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  • Stayed January 2015, traveled with family
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnCousins, General Manager at BEST WESTERN InnSuites Tucson Foothills Hotel & Suites, responded to this review, 1 week ago
Dear Cheong, Thank you very much for the kind review and feedback. I am always delighted when our staff is recognized by name, I make sure to give them your appreciation. Please email at jcousins@innsuites.com on your next trip so I can handle your lodging needs myself! Sincerely,
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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Tucson while not a destination on our latest trip, was a necessary stop along the route home. Our choice of the Best Western Suites was happenstance. The motel is a bit of a drive off the Interstate, but well worth the effort to find. We found that it was well worth the effort for a nice quiet night on the road. All of the "suites" are well away from the main traffic streets, so even those rooms that faced the street were protected from direct exposure by mature trees and the distance of at least a half block of space. Our room was well appointed and the beds were extremely comfortable, as the carpet had been recently replaced and the room freshened up. We initially had a problem with the internal telephone system, but the problems was immediately worked by the motel maintenance people, they also addressed a faulty heater, both items were resolved successfully.

  • Stayed January 2015, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnCousins, General Manager at BEST WESTERN InnSuites Tucson Foothills Hotel & Suites, responded to this review, 1 week ago
Dear Steve, Thank you very much for the kind review and such positive words. Please feel free to email me at jcousins@innsuites.com on your return trip, I have additional suites I would love you show off, you are an extension of my sales staff, LOL. Sincerely,
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1 review
5 of 5 stars Reviewed 1 week ago via mobile

HIGHLY RECOMMENDED. xceeded ALL expectations.
Room was oversized,2queen pillow-top beds,on site Restaurant/Bar,Free Happy Hr drinks/snacks. Menu items too.Free Full Breakfast Buffet,with the VERY BEST CUSTOMER SERVICE! All of that with surprisingly low rates! We will be back!

  • Stayed January 2015
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnCousins, General Manager at BEST WESTERN InnSuites Tucson Foothills Hotel & Suites, responded to this review, 1 week ago
Dear Traci, Wow, Thanks you and again, Thank you for your nice review. Please email me at jcousins@innsuites.com when you are planning your return tip so I can handle you reservations myself! Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN InnSuites Tucson Foothills Hotel & Suites

Address: 6201 North Oracle Road, Tucson, AZ 85704
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Best Value Hotel in Tucson
#34 Romantic Hotel in Tucson
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN InnSuites Tucson Foothills Hotel & Suites 3*
Number of rooms: 159
Official Description (provided by the hotel):
Perfect for business and leisure travel, we set a new standard among Tucson hotels for suite accommodations, free amenities and superior service in the Tucson Catalina Foothills-area. Delight in magnificent mountain views. Enjoy nearby UA, golf courses, renowned attractions, decadent dining, spectacular shopping options and exciting sports events around the Tucson area. Suite Luxury for Less with Cloud 9 Beds & Bedding and Free: 24-hour Airport Shuttle, Hot Full Breakfast, WiFi, Evening Social Hour & more! ... more   less 
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Also Known As:
Best Western Plus Innsuites Tucson Foothills Hotel And Suites
Best Western Plus Innsuites Tucson Foothills Hotel Tucson
Best Western Tucson
Tucson Best Western

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