We stayed at this hotel from Wednesday, April 3 to Sunday, April 7. The room was pretty nice (although you have to be over 6 feet tall to comfortably use the sink. It's much too high). The breakfast buffet was pretty good - the breakfast servers were very friendly. The evening social hour was a very nice added touch - the servers were very friendly. The pool area is very nice.
On Friday, the place was overrun with hoards of kids, very unruly kids and parents who let the kids remain unruly. On Saturday, it was much the same. The kids were in Tucson for some kind of competition. It seems that the sales manager at this hotel went out of her way to solicit their business, without regard to any other guests. It made for a miserable 2 days. On Saturday morning, we mentioned all of this to the front desk. They made a note of our displeasure. Other guests had complained also. On Saturday evening, I called the front desk to once again complain, particularly about the very, very loud noise level. (This hotel has a 10PM curfew) Nothing was done at the time of my call. However, at 10PM the noise did cease. On Sunday, upon checkout, I once again complained to the front desk about all the noise and the kids. I suggested that if the sales manager wanted to solicit this kind of business, that she should sleep at the hotel and experience what the other guests had to deal with. I was compensated with a discount because of the inconvenience.
I would consider staying at this hotel again, but would call before to see if this type of situation was going to repeat itself.
- Official Description (provided by the hotel):
- Perfect for business and leisure travel, we set a new standard among Tucson hotels for suite accommodations, free amenities and superior service in the Tucson Catalina Foothills-area. Delight in magnificent mountain views. Enjoy nearby UA, golf courses, renowned attractions, decadent dining, spectacular shopping options and exciting sports events around the Tucson area. Suite Luxury for Less with Cloud 9 Beds & Bedding and Free: 24-hour Airport Shuttle, Hot Full Breakfast, WiFi, Evening Social Hour & more! ... more less
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- Also Known As:
- Best Western Plus Innsuites Tucson Foothills Hotel And Suites
- Best Western Plus Innsuites Tucson Foothills Hotel Tucson
- Best Western Tucson
- Tucson Best Western