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“Dated hotel” 3 of 5 stars
Review of BEST WESTERN Royal Sun Inn & Suites

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BEST WESTERN Royal Sun Inn & Suites
3.0 of 5 Hotel   |   1015 North Stone Avenue, Tucson, AZ 85705   |  
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Ranked #21 of 127 Hotels in Tucson
GreenLeadersSilver level
Sierra Vista
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Dated hotel”
3 of 5 stars Reviewed 3 days ago NEW

Outside looks great but during a 2 night stay had two different rooms with similar problems. The shower/bath in both rooms did not work. The first one the toggle for changing from bath to shower was stripped and only the bath faucet worked. Not really enjoyable trying to rinse off under the faucet. Reported problem the next morning and was assured it will be fixed. Returned that afternoon and the maintenance staff left early due to emergency, so it was not fixed. Next assigned another room and that toggle was broken also with both the shower and faucet running so no pressure in either and difficult to set temperature. The restaurant was an overrated diner with minimal taste in their food. So good thing spent most of the time outside of the room.

  • Stayed September 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review, 2 days ago
Hi James,

Please accept our deepest apologies for the inconveniences caused during your stay. I can understand your frustrations for moving rooms as well as for the the issue with the shower.

I am happy to inform you that we did get both the shower issues resolved by replacing some parts. We will also be checking rest of the suites to make sure our future guests will not experience the same problem. We are truly sorry for the inconvenience & thank you for letting us know if this situation.

We hope you will give us another opportunity to serve you in future so that we can provide a superior experience.

Sincerely,
Neil Shah (GM)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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513 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Milton, Florida, United States
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The motel has a good location. Parking was not the best but the staff was very helpful in getting our bags to the rooms. Rooms were very clean and comfortable. The staff at the front desk were very friendly and very helpful. A nice touch was having a table with two chairs in front of the room. I have stayed there several times during the years and would stay there again.

  • Stayed September 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review, 2 days ago
Hi Paul,

Thank you for taking time in writing this wonderful review regarding your most recent stay. We truly appreciate the business you have given us over the years & your loyalty to our hotel.

Every day we count our blessings that our hotel attracts such nice and kind hearted patrons like you. That you would take your time to so generously honor our staff is totally appreciated. We are believers that within each review one gets a glimpse of the character and quality of the reviewer as well as that which they review. That being the case....we can only hope that our hotel is near the quality that you represent.

We are looking forward to welcoming you soon. . .

Sincerely,
Neil Shah (GM)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westwood Los Angeles County, California
Senior Contributor
43 reviews 43 reviews
43 hotel reviews
Reviews in 33 cities Reviews in 33 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

It's your standard Best Western budget hotel. Well run and maintained. Rooms are large and fairly clean. The parking lot had lots of construction going on but there was still plenty of parking though a bit dingy looking. The hotel is located not to far away from 4th st with a bunch of good restaurants and places to eat. Overall a good stay though the bathroom is tiny and a bit difficult to navigate.

Stayed September 2014, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review, 2 days ago
Hi,

We deeply appreciate your very positive review of our business. We are very pleased that you got to enjoy many favorite aspects of what we have to offer.

It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit.

Sincerely,
Neil Shah (GM)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Agua Dulce, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Everything about my experience at the Royal Sun Inn & Suites in Tucson was exceptional. Instead of talking about the usual aspects of a hotel stay, I would like to focus on an exceptional spirit that turned what was something of a crisis situation into a manageable experience. This was due to the terrific generosity of spirit and empathy of all the staff. In particular, front desk "major domo" Mr. Munoz, provided exceptional and thoughtful service. Not only would I recommend this Best Western but I was tempted to stay for more time than was necessary!

  • Stayed September 2014, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review, 2 days ago
Hi Hans,

Thank you for taking time in writing this wonderful review regarding your most recent stay.

We are extremely happy to hear one of the best compliments we can get from our guests. Our team works very hard to exceed our guests' expectations. Comments like yours are very assuring for our entire team.

Once again, thank you for the business; we truly appreciate it. We are looking forward to seeing you soon. . .

Sincerely,
Neil Shah (GM)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Senior Contributor
36 reviews 36 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here for one night as part of a tour around the US. The staff were friendly and helpful, the room had all the usual amenities, was spacious, and was clean and tidy. You get a voucher for 2-4-1 drinks in their bar, and a breakfast included. The only two downsides I could see were: how far it was from downtown - easily a 15 minute walk; and the freight trains waking me up early in the morning.
Overall though, a good hotel, if you don't mind being outside downtown.

Stayed August 2014, traveled solo
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review, 2 weeks ago
Hi,

Thank you for both your patronage and for posting such generous comments regarding our business. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal.

It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit.

We hope to see you soon. . .

Sincerely,
Neil Shah (GM)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

All of the amenities one could ask for, including 2 for 1 drinks at the bar!
If we make it back to Tucson, we will definitely stay here. The room was a great price, they allowed my dog, and the staff was friendly.

Room Tip: You may have someone peak in your window if you're on the ground floor
See more room tips
  • Stayed September 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review, 3 weeks ago
Hi Lauren,

Thank you for taking time in writing this wonderful review regarding your most recent stay.

It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit.

Sincerely,
Neil Shah (GM)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, United States
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Hotel was clean, cute, and modern. I didn't swim in the pool or use the fitness center but both appeared to be clean and well kept. I definitely recommend using this Best Western to anyone who may need a place to stay here in Tucson

  • Stayed September 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review, 3 weeks ago
Hi Caitlin,

Thank you for both your patronage and for posting such generous comments regarding our business. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal.

We are looking forward to welcoming you soon. . .

Sincerely,
Neil Shah (GM)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Royal Sun Inn & Suites

Address: 1015 North Stone Avenue, Tucson, AZ 85705
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Tucson
#10 Romantic Hotel in Tucson
#14 Business Hotel in Tucson
#21 Family Hotel in Tucson
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Royal Sun Inn & Suites 3*
Number of rooms: 79
Official Description (provided by the hotel):
Stay at this full-service, Eco-Friendly Tucson, Arizona hotel located close to the University of Arizona, the Arizona-Sonora Desert Museum and the Old Tucson Studios. Enjoy complimentary COOK-TO-ORDER breakfast each morning at the restaurant & 2-FOR-1 Drinks at Lounge each evening. The newly renovated Green Certified BEST WESTERN Royal Sun Inn & Suites, located near Interstates 10 and 19 in Tucson, Arizona. We offer convenient access to many key area attractions including college Campuses, 3 Malls, three-Golf Courses and the Tucson International Airport. Enjoy spaciously-appointed guest rooms and suites, including hot tub suites, each complete with wired and wireless high-speed Internet access and 32' LCD HD TV with HBO(R) and DVD player. This full-service hotel also features a relaxing outdoor swimming pool and hot tub, fitness center, business services and meeting facilities. Pets are welcome for a small fee. Guests staying at this Arizona hotel will enjoy being close to the San Xavier Mission, the Sabino Canyon, the Biosphere 2 and the Tubac Artists Colony. Just a short drive away, guests can find the Saguaro National Park, the Kartchner Caverns State Park, historic Tombstone and historic Bisbee. For superior customer service and a convenient location in Tucson, Arizona make a reservation today at the BEST WESTERN Royal Sun Inn & Suites! ... more   less 
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Also Known As:
Best Western Plus Royal Sun Hotel Tucson
Best Western Tucson
Tucson Best Western

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