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“A good value” 4 of 5 stars
Review of BEST WESTERN Royal Sun Inn & Suites

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BEST WESTERN Royal Sun Inn & Suites
3.0 of 5 Hotel   |   1015 North Stone Avenue, Tucson, AZ 85705   |  
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Ranked #24 of 129 Hotels in Tucson
Certificate of Excellence 2014
GreenLeadersSilver level
2 reviews
2 helpful votes 2 helpful votes
“A good value”
4 of 5 stars Reviewed July 19, 2014

Smaller motel but nice touches. Modern furnishings, automatic lights, flatscreen TV, refrigerator, lighted magnifying mirror. No tub (large shower though), microwave. Showerhead was the rain shower type which some people like, but I prefer a stronger spray. Exercise room was decent enough size, actually on the large size considering the size of the whole place is not that big. Didn't try the large pool but the water looked clear. Walls might be a bit thin--I could hear my neighbor's TV when the A/C was off. But considering the summer weather, I left the A/C on and two problems were solved. The included breakfast was good and so was the service. Desk person was always cheerful. One mile to the university.

Green Features: Lights had activity sensors. TV remote was "sanitizable".
  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review, August 4, 2014
Hi Darrell,

We deeply appreciate your very positive review of our business. We are very pleased that you got to enjoy many favorite aspects of what we have to offer.

It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit.

Sincerely,
Neil Shah (GM)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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638 reviews from our community

Traveler rating
    334
    192
    65
    31
    16
See reviews for
171
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Monarch Beach, California
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 19, 2014

We were here for one night as my son wanted to tour the university. This inn was not bad for being what it is. However, sometimes you just can't stay away from the elements that give inns a bad reputation such as guys talking, yelling, laughing, occasional swearing all very loud, outside of their room (it happened to be next to ours) because there are patio chairs outside the rooms. If the front desk staff didn't give me a courtesy phone call, I would've rated this one, well a 1 star. But I do appreciate that courtesy call and her assurance that they won't tolerate rowdy behaviour if it came to that. You can tell they did remodel, but it was all purely esthetics and you see paint over grout lines along the tub. But, still better than a regular motel and it had a seperate living area with a sofa bed, a small ref and microwave. It rained that day we were checking out but it's good to know that the hotel wasn't flooded especially when you are getting alerts of flash floods in most areas. Motels and inns can't always guarantee peace and quiet, but if the staff are attentive like this one, then you can have a comfortable stay at this place.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review, August 4, 2014
Hi,

Thank you for your review. Please accept our deepest apologies for the inconveniences caused during your stay.

We truly appreciate your comments & will share them with our staff as it will help us create better experience for our future guests.

Sincerely,
Neil Shah (GM)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pensacola, Florida
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 19, 2014

Great staff/clean comfortable room/good rate. We have stayed here every time we cross country. The restaurant is good the bar is good and the staff is outstanding across the board. We have always felt very comfortable staying here.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review, August 4, 2014
Hi Dave,

Thank you for wonderful compliments. We truly appreciate the business you have given us over the years & for your loyalty to our hotel. It is great to hear we are your preferred place to stay when traveling through Tucson.

We are looking forward to seeing you soon.

Sincerely,
Neil Shah (GM)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yucaipa, United States
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 11, 2014

We love this little motel, which is attached to a restaurant which offers a choice of hot breakfast, and a buy one get one cocktail. The room had a big bathtub, a microwave and a refrigerator. The air conditioning was good. It is charming.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review, July 18, 2014
Hi Gerald,

We deeply appreciate your very positive review of our business. We are very pleased that you got to enjoy many favorite aspects of what we have to offer.

It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit.

Sincerely,
Neil Shah (GM)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, CA, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 8, 2014

I was in Tuscon, AZ for my son's freshman orientation at UofA in late June and really enjoyed staying there - high speed internet, flat screen TV, goo little workout area and pool/spa. I highly recommend it! The staff is nice and very helpful. The rooms look like they were redecorated in the last year and very well done. Thoroughly enjoyed it! I tried to get it for parent's weekend in October and they were already fully booked - bummer. Look forward to my next visit!

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review, July 18, 2014
Hi Stacy,

Thank you for both your patronage and for posting such generous comments regarding our business. We work very hard to ensure that we please wonderful customers like you. Thank you for validating that we are accomplishing that goal.

We are happy to hear that you liked our central location close to the U of A as well as all the amenities we offer for our guest. We also appreciate your kind compliments to our staff for their superior service.

We are looking forward to welcoming you soon. . .

Sincerely,
Neil Shah (GM)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Globe, United States
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 7, 2014

I really enjoy staying at this motel when I have to go out of town on business. It's near the city center and the university. Great service. Staff is very professional and strive to please. Lounge and restaurant on site. Rooms are clean and comfortable. I haven't used the pool or exercise room but both look very inviting. I'll be back!!!

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review, July 18, 2014
Hi Debby,

Thank you for taking time in writing this wonderful review regarding your most recent stay. Thank you for being a frequent guest of our hotel. We truly appreciate the business & your loyalty to our hotel.

Our staff appreciates your kind comments as this is one of the ways for us to feel appreciated. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 520-622-8871.

Thank you also for being a loyal Best Western Rewards member.

Sincerely,
Neil Shah (GM)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed July 6, 2014

The hotel is in a seedy part of Tucson. Clientele seemed to be a bit on the rough side.
Half of the rooms face directly to the pool, and on a Sunday morning when the pool is supposed to open at 8am, I was awakened by squealing, yelling kids at 7:15. I called the gal at the front desk, she said she'd take care of it and nothing happened, kids were noisy until normal pool opening time and after.
If you don't want the noise of the pool ask for a room in a wing away from the pool.
WiFi was inconsistent and pretty slow. Don't count on being able to stream anything that requires lots of bandwidth.
My gal friend wanted to watch some adult content online, their system blocked it.
WiFi requires frequent re-logging in.
Tried to get evening FD gal to print a boarding pass, she was inept at printing a PDF from a thumb drive.
Housekeepers seemed okay, competent enough, and the rooms have plenty of outlets for charging things, nice beds and towels. But the CFLs used for light are a bluish white light, not a warmer soft white / yellow, so having the lights on was annoying.

Breakfast in the restaurant on property was okay, cooked to order, but limited menu. Not great but passable. Restaurant is a little nicer than the hotel.

Hot summer weather, the AC was fine.

Room Tip: Parents with kids, please take rooms near pool. Don't want pool noise, let the FD know. Buy bot...
See more room tips
Green Features: The use shampoo dispensers in shower to save on tiny bottles, that's okay.
  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review, July 18, 2014
Hi Cheong Yei,

Thank you for your review. Please accept our deepest apologies for the inconveniences caused during your stay.

As the General Manager of best western royal sun it can be difficult to hear critical feedback, since we care so much about our customers and want to provide value and satisfaction for every one of them. However, I believe we can always improve, so I will share your thoughts with our team to see how we can enhance our customer experience in the future.

We are currently working on looking to install dual pane windows in all the rooms & hope to have them installed in coming months. We truly appreciate your input.

Respectfully,
Neil Shah (GM)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Royal Sun Inn & Suites

Address: 1015 North Stone Avenue, Tucson, AZ 85705
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Tucson
#10 Best Value Hotel in Tucson
#17 Romantic Hotel in Tucson
#20 Business Hotel in Tucson
#23 Family Hotel in Tucson
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Royal Sun Inn & Suites 3*
Number of rooms: 79
Official Description (provided by the hotel):
Stay at this full-service, Eco-Friendly Tucson, Arizona hotel located close to the University of Arizona, the Arizona-Sonora Desert Museum and the Old Tucson Studios. Enjoy complimentary COOK-TO-ORDER breakfast each morning at the Royal Sun Restaurant & 2-FOR-1 Drinks at Lounge each evening. The newly renovated Green Certified BEST WESTERN Royal Sun Inn & Suites, located near Interstates 10 and 19 in Tucson, Arizona. We offer convenient access to many key area attractions including college Campuses, 3 Malls, three-Golf Courses and the Tucson International Airport. Enjoy spaciously-appointed guest rooms and suites, including hot tub suites, each complete with wired and wireless high-speed Internet access and 32' LCD HD TV with HBO(R) and DVD player. This full-service hotel also features a relaxing outdoor swimming pool and hot tub, fitness center, business services and meeting facilities. Pets are welcome for a small fee. Guests staying at this Arizona hotel will enjoy being close to the San Xavier Mission, the Sabino Canyon, the Biosphere 2 and the Tubac Artists Colony. Just a short drive away, guests can find the Saguaro National Park, the Kartchner Caverns State Park, historic Tombstone and historic Bisbee. For superior customer service and a convenient location in Tucson, Arizona make a reservation today at the BEST WESTERN Royal Sun Inn & Suites! ... more   less 
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Also Known As:
Best Western Plus Royal Sun Hotel Tucson
Best Western Tucson
Tucson Best Western

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