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“Sleepless night” 2 of 5 stars
Review of BEST WESTERN Royal Sun Inn & Suites

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BEST WESTERN Royal Sun Inn & Suites
3.0 of 5 Hotel   |   1015 North Stone Avenue, Tucson, AZ 85705   |  
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1,000 bonus reward points
Ranked #20 of 129 Hotels in Tucson
Certificate of Excellence
GreenLeadersSilver level
Sunnyvale, CA
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Sleepless night”
2 of 5 stars Reviewed January 31, 2013 via mobile

Near loud trains every 15 minutes. Transparent curtains make it so you can't get dressed in your own room without hiding in the bathroom. Light outside window, combined with transparent curtains, leads to bad sleep. Thermostat miscalibrated such that the room is blazing hot in winter, and has minimum set temperature of 63F which, due to their calibration, is still too hot to sleep. Internet is free and fast, shower nice, but doesn't make up for no sleep.

  • Stayed January 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review, February 5, 2013
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

All of the rooms we have black out & sheer curtains for guest privacy. Sheers are to be used when guests would like some privacy & light coming through the window. Guests can also close the black out curtains to stop any light coming through the window. I wish you had contacted our front desk staff & we would have been more than happy to help you with this situation.

Once again, we sincerely apologize for the inconvenience caused during your stay. I hope you will give us another opportunity to serve you in future.
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720 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (133)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
San Tan Valley, Arizona
Level Contributor
74 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed January 31, 2013

We have many out of town guests. In December and January we had guests who wanted to see Tucson. We stayed at the Best Western Plus and could not be happier. Great prices (call them directly), amazing free breakfast menu, and 2 for 1 drinks. Clean rooms, comfy beds, friendly helpful staff, and great bartender.

Room Tip: Always ask for the top floor wherever you go.
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review, February 5, 2013
"Stayed Twice" at the Best Western Royal Sun, Tucson, Arizona.

Thank you for staying at the Best Western Plus Royal Sun, we truly appreciate the business. We appreciate you taking the time to write a review of our property. We are pleased to hear that you enjoyed your stay with us.

I sincerely appreciate your kind words & comments. Our staff works very hard & takes pride in offering clean & comfortable rooms along with superior guest service. I will be sure to share your comment with them. I am also thrilled to hear that you enjoyed our cooked to order breakfast, as it is one of the most popular amenities & our guests love it.

Once again, thank you for the business & for staying with us. We look forward to seeing you in future. . .
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Solana Beach, California
Level Contributor
67 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed January 30, 2013 via mobile

I chose this hotel cause it was close to the job site. Turns out it was great! They upgraded me to a suite with
A jacuzzi and the room was super fresh and clean. The receptionist was very nice. The hotel restaurant had se good food and great craft beers on tap!

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review, February 5, 2013
"This is a very nice Best Western" at the Best Western Royal Sun, Tucson, Arizona.

Thank you for staying at the Best Western Plus Royal Sun, we truly appreciate the business. We appreciate you taking the time to write a review of our property. We are pleased to hear that you enjoyed your stay with us.

I will be sure to share your comment with our staff. I am also thrilled to hear that you enjoyed our restaurant & lounge, especially the local selection of craft beers.

Once again, thank you for the business & for staying with us. We look forward to seeing you in future. . .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lafayette, Louisiana
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed January 29, 2013

I stayed here 2 nights and upon check-in, I found that I originally was assigned a room in a hidden corner of the hotel with no view. The clerk noticed this, and immediately reassigned me to a nicer room with a nice view of the pool. The clerk Anne, was super nice, and gave me coupons for the free breakfast and for a free drink at the hotel bar. I ordered supper to-go from the hotel bar which turned out to be very good. My room was immaculately clean, and very spacious. The free breakfast was made to order, and a waitress actually came around to take my order. It was by far the best hotel breakfast that I have ever had. I highly recommend this hotel and thoroughly enjoyed my stay.

Room Tip: Poolside rooms are nice
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  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review, January 30, 2013
"Great place to stay" at the best Western Royal Sun in Tucson, Arizona.

Thank you for staying at the Best Western Plus Royal Sun, we truly appreciate the business. We appreciate you taking the time to write a review of our property. We are pleased to hear that you enjoyed your stay with us.

I sincerely appreciate your kind words & comments. It is great to hear that Angela changed your room location to the one with pool view & that you enjoyed it. Our guests are really loving our new expanded breakfast menu & the fact that it is a real restaurant breakfast offered for free to hotel guests. It is probably one of the best complimentary cooked to order breakfasts offered at hotels in Tucson.

Once again, thank you for the business & for staying with us. We look forward to seeing you in future. . .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prescott Valley, Arizona
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 29, 2013

Enjoyed our weekend stay, rooms were large and clean. Front desk staff was most courteous and welcoming. Heat/air conditioning unit was easy to regulate to our requirements....and actual thermostat to set....amazing. Most surprising, the attached restuarant was great....in addition to menu there were 3 dinner specials each night. Complimentary breakfast was from a generous menu, and served.....not a buffet!

Room Tip: no elevator, first floor recommended.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review, January 30, 2013
"Clean rooms, great staff" at the Best Western Royal Sun, Tucson, Arizona.


Thank you for staying at the Best Western Plus Royal Sun, we truly appreciate the business. We appreciate you taking the time to write a review of our property. We are pleased to hear that you enjoyed your stay with us.

I sincerely appreciate your kind words & comments. Our housekeeping staff works very hard & takes pride in offering ultra clean rooms. I will be sure to share your comment with them. I am also thrilled to hear that you enjoyed our cooked to order breakfast, as it is one of the most popular amenities & our guests love it.

Once again, thank you for the business & for staying with us. We look forward to seeing you in future. . .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Irvine, California
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 25, 2013

I was very happy with this hotel. Though we paid for a regular room, we were upgraded to a mini-suite. The mini-suite was excellent. The heating unit was a furnace & not one of those under the window, loud as can be things with low, med & high speeds but a regular furnace with temperature settings that we controlled. The bed & bedding was great very comfortable.
The front desk staff was very helpful though didn't reiterate to me the serving times for breakfast. Because we were 10 minutes late to the restaurant, we didn't eat there. The only reason I didn't give this all 5 stars was 'cuz of the shower head. I know low flow is important but it's really low flow when it's difficult to rinse shampoo out of your hair. I'll definitely stay here again, though.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZbwroyalsun, General Manager at BEST WESTERN Royal Sun Inn & Suites, responded to this review, January 30, 2013
"Upgrade was great" at the Best Western Royal Sun, Tucson, Arizona.

Thank you for staying at the Best Western Plus Royal Sun & for the business. We appreciate you taking the time to write a review of our property. We are pleased to hear that you enjoyed your stay with us.

I am also happy to hear that you were give a free upgrade to our Business Plus Mini Suite & you enjoyed it.

Once again, thank you for the business & for staying with us. We look forward to seeing you in future. . .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Royal Sun Inn & Suites

Address: 1015 North Stone Avenue, Tucson, AZ 85705
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Tucson
#9 Best Value Hotel in Tucson
#14 Romantic Hotel in Tucson
#14 Business Hotel in Tucson
#20 Family Hotel in Tucson
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Royal Sun Inn & Suites 3*
Number of rooms: 79
Official Description (provided by the hotel):
Stay at this full-service, Eco-Friendly Tucson, Arizona hotel located close to the University of Arizona, the Arizona-Sonora Desert Museum and the Old Tucson Studios. Enjoy complimentary COOK-TO-ORDER breakfast each morning at the Royal Sun Restaurant & 2-FOR-1 Drinks at Lounge each evening. The newly renovated Green Certified BEST WESTERN Royal Sun Inn & Suites, located near Interstates 10 and 19 in Tucson, Arizona. We offer convenient access to many key area attractions including college Campuses, 3 Malls, three-Golf Courses and the Tucson International Airport. Enjoy spaciously-appointed guest rooms and suites, including hot tub suites, each complete with wired and wireless high-speed Internet access and 32' LCD HD TV with HBO(R) and DVD player. This full-service hotel also features a relaxing outdoor swimming pool and hot tub, fitness center, business services and meeting facilities. Pets are welcome for a small fee. Guests staying at this Arizona hotel will enjoy being close to the San Xavier Mission, the Sabino Canyon, the Biosphere 2 and the Tubac Artists Colony. Just a short drive away, guests can find the Saguaro National Park, the Kartchner Caverns State Park, historic Tombstone and historic Bisbee. For superior customer service and a convenient location in Tucson, Arizona make a reservation today at the BEST WESTERN Royal Sun Inn & Suites! ... more   less 
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Also Known As:
Best Western Plus Royal Sun Hotel Tucson
Best Western Tucson
Tucson Best Western

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