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“Nice "small town" feel casino hotel” 4 of 5 stars
Review of Desert Diamond Casino Hotel

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Desert Diamond Casino Hotel
3.5 of 5 Hotel   |   7350 S. Nogales Highway, Tucson, AZ 85706   |  
Hotel amenities
Ranked #63 of 128 Hotels in Tucson
GLENDALE, AZ
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
25 helpful votes 25 helpful votes
“Nice "small town" feel casino hotel”
4 of 5 stars Reviewed March 6, 2013

The hotel is very small, only 4 floors I believe. The only problem is the lonnnnnnng walk to the casino area. also, not many food places. the breakfast buffet didn't open until 11:00 wayyyy too late for early risers --- so you have to eat at the food court for breakfast and that's too small and uncomfortable. We wanted ice cream later in the evening and were told by one concierge that it's in the food court. So we walked allllll the way back over there only for them to say they just have ice cream "bars" not hand packed what we wanted...the walk is tooooo long and I was sore the next day / ha ! rooms were very nice though, no complaints on that!

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHMoore, Manager at Desert Diamond Casino Hotel, responded to this review, March 8, 2013
Thank you for taking the time to write a review on our hotel with your visit with us while in Tucson. Your comments are very important to us. Unfortunately, we can't do anything about the distance between the casino and hotel. I did share your comments with our staff and we came up with a solution that may help the next time you join us by utilizing our transportation department shuttle to take you from the hotel to the casino. Just let us know and we will make arrangements.

We look forward to serving you again the next time you come to Tucson. On behalf of our team, we truly appreciate your business.

Warmest Regards,
Katie Moore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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103 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
Amado, AZ
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 28, 2013

The hotel is okay, rooms are average, difficult access to the shower because it is a tub-shower combo, making it difficult for seniors or people with leg issues to get in and out. Check-in was a little awkward as no one was at the front desk at 4:30pm but we could hear people talking behind a wall. When I made comment about "that's why I prefer Casino Del Sol", someone finally came out after about 3 minutes. No uniforms on the employees at the desk, did not look as professional as they could have. The check-in process was delayed because room key encoder did not work, so a clerk had to take us up to our room so we could leave our bags there. However our key was not ready for quite a while so we could not get ice as a room key was needed to dispense ice.

We dined at the Steakhouse and enjoyed a lovely, but quite expensive meal. A $39 ribeye steak was served with choice of potato, chef's choice veg and bread, and a sorbet palate cleanser. No salad or soup. That was extra price, which I feel was excessive for a meal in that price range.

Room Tip: Some rooms have a balcony for smokers, since the hotel itself is non-smoking.
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  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHMoore, Manager at Desert Diamond Casino Hotel, responded to this review, March 4, 2013
Thank you for your recent comments regarding your visit with us while in Tucson at the Desert Diamond Casino &Hotel. I cannot make excuses on our staff not at the front desk to welcome you when you came to check in. Let me assure you that these comments are being addressed with the staff. Your safety is very important to us. I understand your concerns about the tub and shower combos. We do have other rooms in our hotel that do have separate shower and tubs. Please let us know and if the room is available, we can make those accommodations for you.

I do apologize that we did not live up to your expectations, as we know you have a choice of where to stay when you visit Tucson. On behalf of our team, we truly appreciate your business.

Warmest Regards,
Katie Moore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prestwood England
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 25, 2013

I am not a great Casino fan but with the good seperation of the gaming hall with all its noise and smoke and the hotel, you could take or leave the action.Nice big clean rooms and when booked through the Tuscon Rodeo site very good value. Restaurants in the Casino not up to much but all in all a good hotel. Shuttle staff were great fun and very helpful.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHMoore, Manager at Desert Diamond Casino Hotel, responded to this review, February 26, 2013
Thank you for taking the time to write a review about our hotel and casino. I have shared your comments with our staff and I know they enjoy receiving positive feedback. Our goal is to keep improving our services to each of our guests.

On behalf of our team, we truly appreciate your business and look forward to having you as our guest again.

Warmest Regards,
Katie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 24, 2013

We arrived here after a too long bus tour. The room is one of the nicest we have seen lately. It was very clean and quiet. We had a delicious buffet for dinner, everything was great. TV in the room was large and even got free wi-fi. Would stay here again.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thousand Oaks, California
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 11, 2013

Was there anything amazing about it? No, but the room was clean and well-furnished, the staff was pleasant, and it was quiet and those are things not to be taken for granted. There was a decent fitness center (particularly for a casino hotel which often lacks such amenities preferring that guests have only one activity option) and the pool/jacuzzi looked great, but it was just too cold to check it out.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Cruces, New Mexico
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 2, 2013

Clean room, and I'm the kind looking in the corners to see if there is built up grime. Didn't like the pillows, there was 5 on the bed and they were all the same. Ate at the steakhouse both nights we were there. Delicious food and friendly wait staff. Played bingo twice and won both times. The male staff working the bingo room were much friendlier than the female staff working the bingo room. Had some luck on the slots and all bartenders were friendly. No luck on the tables but the dealers were all friendly. I WOULD DEFINITELY STAY AGAIN AND WOULD RECOMMEND TO FAMILY AND FRIENDS.

Room Tip: If you gamble ask for a room closer to the casino. There are two sets of elevators and one is defini...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHMoore, Manager at Desert Diamond Casino Hotel, responded to this review, January 4, 2013
Thank you for your submission to Tripadvisor on your recent stay at the Desert Diamond Casino & Hotel. We do enjoy reading the wonderful comments concerning the Steakhouse and the interaction with our team members. I have shared them with the rest of our team members.

I do apologize for your experience with our pillows. We work hard to find pillows that are comfortable for all of our guests. I understand getting a good night's rest is important to me when I travel. We truly value your comments as we wish to have all of our guests comfortable in our hotel.

We appreciate your comments on Tripadvisor and we look forward to serving you again the next time you travel to Tucson. On behalf our our team, we truly appreciate your business.

Warmest Regard,
Katie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South East Texas
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 28, 2012

This place was a suprise ! We arrived on a Sunday night and the prices were below the other hotel prices. We had an attendent help us unload are vehical and walk us to our room, WHICH WAS AWAY FROM THE CASINO SMOKE ! The room was clean, freash sheets. I had taken my pillow and ended up using one of the many the bed had, which ive never done. The view was facing my vehical which I didn't really have to worry about because of parking lot cameras ! The tolite was large and had IT'S OWN SEPARATE ROOM FROM THE SHOWER. The kids felt save and happy while the parents checked out the casino. Plenty of clear channels to surf.
The CONS were the air thermostate was a little off. The casino nor the competitor's offer free alcholic drinks to players like the state of LA's do, but $4 was not as bad as others.
The complementary, diverse breakfast does not offer any meat. The location is South of town so if you need something you have a small drive.

Room Tip: I sleep well in my south room without hearing any jets from the nearby airport. But if you think you...
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CHMoore, Manager at Desert Diamond Casino Hotel, responded to this review, November 30, 2012
Thank you so much for the wonderful review. Our staff works very hard to ensure each guests experience is a memorable one. We are working with our facilities department to fix the thermostat is repaired. We continually review our operations and make decisions to enhance our guest experience. I will take your comments to our team.

Once again, Thank you for your review on Trip Advisor. We look forward to serving you again when you are in the Tucson area. On behalf of our team, we truly appreciate your business.

Katie Moore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Desert Diamond Casino Hotel

Address: 7350 S. Nogales Highway, Tucson, AZ 85706
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #63 of 128 Hotels in Tucson
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Desert Diamond Casino Hotel 3.5*
Number of rooms: 148
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Also Known As:
Desert Diamond Hotel Tucson

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