Ladies at front desk were rude and not helpful. Since my reservation, I required a double bed suite and early arrival. They told to call to check on both requisitions. I explained that I was attending a funeral at 3 PM and need a room around 1:30 PM or 2:00 PM. At our arrive, they just told me that they did not have the room ready (even if they have a empty double bed suite). Their reason was that the cleaning staff had more rooms to do before the suite that I ask for. So, I think they never care about the reason of my request (be ready for a funeral). We ending in a king suite (2 adults and two kids). The size of the suite was very small.