When we have just a quick overnight trip to Tucson, we always look first to the Embassy Suites Paloma Village. It's in a beautiful part of Tucson with access to many shops and restaurants. The evening reception is a welcome reprieve from driving down from Phoenix (yes, it's only 2 hours, but can be nerve-wracking during rush hour(s)). The rooms at this hotel are always clean, staff is pleasant and attentive. The only negative are some of the room locations. We had room 271 on our last visit. While I booked a mountain view room, this was anything but. It was on the bottom level with a 6-ft. wall view from the patio. As we had a long day of shopping, we were tired and hungry so we didn't ask to change rooms. We immediately dropped off our luggage in our room and headed to the manager's reception. The bartender was friendly and attentive even though he had several guests he was attending to. As to the accommodations - the room was spotless. TVs in both the living room and bedroom, good size bathroom although no tub, just a shower. Towels are nice and fluffy, and the room smells fresh. There is a full breakfast that's included in your rate. Prepared eggs, bacon, sausage and pancakes are available, but you can also get omelets (regular or egg white), eggs and turkey sausage prepared to order. Cereal, juices, pastries and fruit are always stocked and the coffee is great! We will definitely stay at this hotel again.

I had stayed there 2 years ago and was really looking forward to staying again . We checked in january 11 and things looked as i remember But : Its now 11 :00 p.m. amd the heat kicks in. It sounded like a diesle garbage truck and stuff on the counter were vibrating from the noise .Called down and was told sometime the filter in the furnace needs to be changed ,but we could try another room . All three rooms had the same issuse and was given a different anwers ,that it might be the refg. causeing the problem. Its now 11;30 at night and had been traveling all day ,just wanted to go to bed . Did not want to do refund even tho we called the hotel for reservation { we have a check in the mail },so we left . Be careful when asking for a room Not facing the parking ,they allso have a back parking lot .

I think of this hotel as my place to stay away from home. I Travel quite a bit and stay at this hotel 2 to three times a month. The staff is very pleasant and helpful. From my first stay to my most recent stay last week, everything has been perfect. I was not feeling well so I was able to check in early. I went right to bed. I woke up several hours’ later and ordered room service. The hotel does not do their own room service, but the deli they use is superb. I have used the deli for room service in the past and it's incredibly fast. I normally do all my computing in the room, but when I need to print, I go to the business center and print easily. I can always count on a clean room and bath and a friendly staff at the counter when I check in. I often come in late in the evening and go to the manager’s reception. This reception is second to none. The person that manages and is also the bartender is friendly and informative. It's amazing he remembers your name as well as the drink you have ordered in the past. The breakfast is great and I often leave the hotel stuffed. The cooked to order breakfast is one of the best I have ever had at any hotel.

I want to write a fair review of my experience at this hotel, and not focus too heavily on one particular incident that I was very unhappy about. First the good: Great & beautiful location. Great breakfast & wonderful staff service. Nice spacious rooms! We stayed 10 days & booked 2 rooms, so our final tab was understandably not cheap. To try to keep fit & weight under control during the holiday season my first choice is to swim laps. One morning I found myself locked out of the pool. Their reason: rain overnight & early morning created a slick surface. However, the rain had stopped @ 9:00am & the sun had been shining for 2 hours when I wanted to swim @ 11:00am. The pool surface was dry! After talking to an assistant manager I was told the only person in authority to allow me in to the pool was the engineer manager & he was off property at the time. The assistant manager called him on his cell, but he did not budge about opening the pool for me. I didn't appreciate his decision particularly since he wasn't there To see for himself, and would not delegate this decision to the assistant manager who was on the property??. I have been swimming for over 40 years & the only times I have been restricted from using a pool was for heavy rain accompanied by thunder& lightening or if a child made an accident in the water which required shocking the pool. I needed to swim at that time because we had plans for lunch & the rest of the day was filled w/ activity. I made arrangements to swim at another pool, but it was an inconvenience that i found unnecessary!