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“Lodging Excellence in Tucson” 5 of 5 stars
Review of Embassy Suites Tucson Paloma Village

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Embassy Suites Tucson Paloma Village
3.5 of 5 Hotel   |   3110 East Skyline Drive, Tucson, AZ 85718   |  
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Ranked #5 of 128 Hotels in Tucson
Top Contributor
171 reviews 171 reviews
92 hotel reviews
Reviews in 114 cities Reviews in 114 cities
121 helpful votes 121 helpful votes
“Lodging Excellence in Tucson”
5 of 5 stars Reviewed October 30, 2012

This relatively new 3-story property is located in the north part of Tucson, a section with upscale shopping, golf resorts and restaurants.

The check-in experience was well done. Our suite had a large living room, bedroom and generously sized bath. It also featured ceiling fans, a balcony overlooking nearby mountains, and dual-pod coffee maker. The living area also had a large granite bar with an additional sink.

The complimentary breakfast offered cooked-to-order items. The service at breakfast was very attentive, and personal.

We've made a note to return to this Embassy Suites on our next trip to Tucson!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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552 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
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English first
chicago
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 23, 2012

I had a great time staying here for 2 weeks on a business trip. The staff was friendly and helpful in choosing places to go in my free time. The 2 hour happy hour was an added bonus, especially when Derrick was there!

Room Tip: My balcony looked over skyline at the mountains- beautiful
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Central Texas
Top Contributor
55 reviews 55 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed October 17, 2012

First of all I must say that the rooms at this hotel are the smallest I've ever stayed in. We stayed at a Hampton in a small Texas town that had huge rooms compared to these. Also I reserved a disabled room two months in advance and was told on arrival that the room was given to an able bodied guest because he wanted a no smoking room. Thank goodness the ADA now forbids this kind of action but it still left me without a disabled room! I was extremely tired and extremely angry and had no other place to go (or I would have). The desk attendant Chris, saved this hotel from a major lawsuit. He was a gem, understanding, apologetic and willing to go out of his way to make our stay tolerable (I won't say enjoyable because there were things that just aren't doable without an accessible room). I have also heard from their Manager who also apologized. I know now that I will call several days in advance to be certain a room is available. As others said the food at breakfast is wonderful and the evening reception is nice as well. I won't say that I'll stay here again because I would probably look carefully at other options in the area, but overall Chris deserves a huge thank you from Embassy Suites and I plan to write and tell them so.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jzelkin, General Manager at Embassy Suites Tucson Paloma Village, responded to this review, October 23, 2012
Dear travlr4, I appreciate your feedback about your recent stay at our hotel. I'm very sorry you had a disappointing experience with us and I have addressed these issues with our staff. We are 100% A.D.A. compliant and strive for all Accessible rooms to be available. I’m truly sorry for the error in room assignments. Exceptional guest service is the foundation of our brand promise and your feedback will help us improve. We will also be sure to share your positive comments with Chris. Again, I apologize for the misstep. Please feel free to contact me directly. E-mail address: jeff.zelkin@hilton.com, Office Phone: 520-352-4002.
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Morpeth, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 27, 2012 via mobile

We have just returned from our vacation in the US where we stayed for 4 nights in this lovely hotel. This was a return visit as we had stayed a year previously based on tripadvisor reviews. We were not disappointed yet again. We were greeted by friendly front desk staff on check in and throughout our time there could not find fault with anything. Everything you've read regarding the breakfast, pool, staff and through to evening reception is true 100%. One thing though, if you do go for drinks of an evening ask Derrick for one of his special bloody mary's! They're great!!!

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johns Creek, Georgia
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 27, 2012

We stayed here on a couples retreat the third week of September. The hotel is easily the top ranked Embassy Suites we have stayed at over the last 20 years. The room was well decorated, well laid out and the area was safe and quiet. The breakfast buffet was outstanding and the service was tops. We would highly recommend staying here on your next visit to the Tucson area.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Apache Junction, Arizona
Contributor
14 reviews 14 reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 17, 2012

From the minute my husband and I set our foot inside the front door we were treated like royalty. Thanks alot to Brian Z. We had so much fun. Staying here was worth every penny. i feel we got more than our monies worth. A free Happy Hour with plenty of snacks and a most marvelous hot breakfast, so very delicious. They had so much variety of food! The pool was absolutely great and beautiful. The beds were the best I have ever slept in. Plus this is the first hotel that I could not hear the other guests. Made for a great night of sleep. The rooms and property are just beautiful.

Room Tip: Ask for a pool view room.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
green valley, az
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed September 5, 2012

My daughter and I stayed for two nights over the recent holiday. The layout and services are typical of the Embassy Suites hotel chain. The strengths are the fabulous view of the Tucson foothills and surrounding area from the wrap around balcony, and the well run cocktail hour. The Wall Street Journal is free at the front desk. Most of the staff worked tirelessly to meet our needs.
The front desk reception was very average, both for check in, questions,and checkout. The only enthusiasm I saw was when she wished us a safe trip home.
One quirk in the room was that the TV's blink with a faint red light, visable when the lights are off. You need to cover the set with a towel to eliminate this annoyance. There is no checking of room keys, or better yet, a list of names by room, at breakfast. A ten year old boy took his preschool brother to breakfast on their own. The younger boy couldn't reach a muffin, and yelled for help from the older one. Where were the parents? This overall lack of supervision carried over to the pool, where dozens of children caused havoc for adult swimmers. The atmosphere was not conducive for a weekend retreat.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Tucson Paloma Village

Address: 3110 East Skyline Drive, Tucson, AZ 85718
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Tucson
#4 Business Hotel in Tucson
#5 Romantic Hotel in Tucson
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Tucson Paloma Village 3.5*
Number of rooms: 119
Official Description (provided by the hotel):
The new Embassy Suites Tucson's Paloma Village is nestled in the breathtaking foothills of the Catalina Mountains overlooking Tucson. Our upscale hotel features 119 suites. All are equipped with two 32-inch flat screen televisions, work desk, microwave, refrigerator and coffee maker. We offer complimentary breakfast and a nightly reception. We have a heated-pool, hot tub, state-of-the-art fitness and business center. Walk to a great variety of dining, spa facilities, art galleries and trendy shopping. ... more   less 
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Also Known As:
Embassy Suites Tucson Paloma Village Hotel Tucson
Tucson Embassy Suites

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