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“Nightly Tequilla Toast=nice way to start evening” 5 of 5 stars
Review of JW Marriott Starr Pass Resort & Spa

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JW Marriott Starr Pass Resort & Spa
4.5 of 5 Resort   |   3800 W. Starr Pass Boulevard, Tucson, AZ 85745   |  
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Ranked #7 of 128 Hotels in Tucson
Top Contributor
69 reviews 69 reviews
22 hotel reviews
Reviews in 49 cities Reviews in 49 cities
78 helpful votes 78 helpful votes
“Nightly Tequilla Toast=nice way to start evening”
5 of 5 stars Reviewed May 15, 2013 via mobile

No better way to start the evening festivities; free Tequilla Toast each night in the open courtyard. Afterward, enjoy a beverage of your choosing and relax under the stars.
This is a sprawling resort, which is never overcrowded, even when a convention is in attendance.
Pros: swimming pools, lazy river, tasty dining options, comfy rooms
Cons: long walk from garage to hotel area, lazy river can be a little obnixious with loud families, non-resort dining is a few minute drive away

Stayed April 2013, traveled as a couple
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1,171 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (321)
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Trinity
Top Contributor
139 reviews 139 reviews
33 hotel reviews
Reviews in 72 cities Reviews in 72 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed May 11, 2013 via mobile

I recently attended a conference at this hotel and it is a great property. I do not understand the reviews stating the rooms are tired and old. My room was excellent and the furnishings were in great shape. The hallway carpeting is in need of cleaning, but the room was good. Extremely helpful and friendly staff.
A special recognition to the Audio/video team particularly Anthony. He assisted with every need and was always smiling. I would stay here again for business or leisure.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad L, Guest Relations Manager at JW Marriott Starr Pass Resort & Spa, responded to this review, May 19, 2013
Dear Valued Guest:

Thank you for sharing your experience, as it is always nice to receive feedback from a seasoned traveler. It was a joy to share your comments with our associates, and especially to notify Anthony of your kind words. Mr. Anthony defiantly embodies the spirit of the JW Marriott and Starr Pass and I am glad the he was able to take care of your needs. We look forward to your return and thank you for reviewing the JW Marriott Tucson Starr Pass Resort & Spa.

Kind regards,

Chad Lybrook
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Top Contributor
194 reviews 194 reviews
13 hotel reviews
Reviews in 35 cities Reviews in 35 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed May 9, 2013

hotel was in need of maintenance & updating. Well used furniture and old paint. The hot banquet buffet food was cold and fair. Other Marriott resorts I find to be much better. The resort is very secluded. Nice pools.

  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Anselmo, CA
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 9, 2013

We took 14 guys to Starr Pass for a 5 day golf trip from May 1 to May 5 and had a blast. The resort is beutiful, the staff freindly and helpful, rooms large and comfortable and finally the 3 nines were a pleasure to play.

This was our 6th annual trip and we have always gone to different places each year, but for the first time, everyone in the group voted to come back to Starr Pass next year.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chad L, Guest Relations Manager at JW Marriott Starr Pass Resort & Spa, responded to this review, May 19, 2013
Dear Valued Guest:

Thank you for your response on your past stay, I am ecstatic to hear that you loved your experience. It is an honor to read that your annual trip will include a comeback tour next year. Please let us know if we may be of assistance in making any arrangements for you and your friends. We look forward to your return and thank you for the exciting 5-Star review.

Kind regards,

Chad Lybrook
Guest Relations Manager
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Riverside, ca
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 7, 2013

I recently had a 2 night stay at the JW Marriott in Tucson and was really impressed by the beauty and very nice appointments throughout the hotel. The room was large and spacious - and the bedding was excellent as I expected.
The disappointment for me was in ordering room service. I tried to call twice to place and order and held for an average of 5 minutes calling in twice in a row. It has an automated response that initially picks up. I would prefer the experience of a live person answering the call to let me know that there are other orders being taken, rather than an automated system that directs me to hold.
I expect more of a personal touch from a JW Marriott level of stay.
I would recommend the hotel overall. I just wouldn't wait until your actually hungry to place your in room service for dining. The food that came ultimately was okay. Nothing to write home about.
The other thing that I would note is that the entry/exit is not automated doors. So if you have multiple pieces of luggage and no one is at the door to help you - your on your own for manipulating the door and your multiple pieces (probably more a concern for a woman than a man).

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad L, Guest Relations Manager at JW Marriott Starr Pass Resort & Spa, responded to this review, May 19, 2013
Dear Valued Guest:

Thank you for taking the time to rate your experiences at the resort. We sincerely appreciate your four-star rating and I would like to inform you that we will take measures to address your shortcomings. Furthermore, on your return visit you will receive the personalized luxury service you have come to expect from the JW Marriott brand of hotels and resorts. Upon reading your review, I notified our In-Room Dining Manager about your experience and they will review the staffing levels to ensure that experience is not a constant. Secondly, I informed the Front Office Manager of your concerns about the entrance doors and we will also review the staffing and share your experience with the Guest Experience Attendants. I truly apologize that you did not experience a flawless experience and we are fortunate to have your viewpoint to correct these inadequacies. If there is anything else that I may be of assistance with, please feel free to contact me directly at chad.lybrook@marriott.com

Sincerely,

Chad Lybrook
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 7, 2013

This is an oasis out in the desert! It is beautiful! The staff was very friendly and helpful. They do a tequila happy hour toast to showcase the 100+ tequilas they have. There is a spa, a lap pool, play pools, waterslides and a lazy river. The rooms were very nice. Everything was clean and fresh. Our package gave us free breakfast each morning. All the food was good, however I highly recommend the tamale breakfast! The resort's not that far from town so you can easily drive in for shopping, dining,etc. Make sure you make it down to the early morning Native American ceremony - a very calming way to start the day!

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad L, Guest Relations Manager at JW Marriott Starr Pass Resort & Spa, responded to this review, May 19, 2013
Dear Valued Guest:

Thank you for your feedback on your past stay, I am elated to hear that you experienced a “Wonderful Escape”. If you enjoyed the Mitakuye Oyasin morning ritual, you might also enjoy the morning hike that precedes the ritual. It is a great introduction to the flora and fauna of the Sonoran Desert. Thank you for sharing your experience and we look forward to hosting your next visit to Tucson.

Warm regards,

Chad Lybrook
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
113 reviews 113 reviews
13 hotel reviews
Reviews in 26 cities Reviews in 26 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed May 5, 2013

Recently spent a week at the JW Marriott Starr Pass. While the hotel has absolutely stunning views of Tucson, I was not impressed with the "hotel" portion of the resort. (I will write reviews of the restaurants, bar and spa separately.)

The Hotel:
I arrived late, and decided to valet my car. When I pulled under the portico, the valet greeted me and immediately told me it would be $20 per night. It was a little odd that this was the first thing he said ...typically, they ask if I am checking in, and if they can help with my bags. Neither happened, and I lugged my bags into the hotel myself.

While the valet was not impressive, the check-in process was prompt and friendly. I quickly got my keys and headed to my room.

When I arrived in my room, it was appointed with typical Marriott amenities. There were two things I immediately noticed upon arrival to my room. 1: There was a bright pink stain on the carpet between the beds. (nailpolish, maybe?); and 2: The bathroom was dusty/dirty. The shelf beside the tub was very dusty, and the shower did not appear to ever be wiped down. (Because of this, I did not use the shower the entire week.). Overall, it appeared that the room had not been used in a while.

In a nutshell, my room was not impressive, but I must say my balcony (and beautiful view of Tucson) was nice. Every night of my stay, I enjoyed a cup of coffee on my balcony. Quite relaxing!

Room Tip: Ask for a balcony room with a view of Tucson. The view is outstanding!
See more room tips
  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad L, Guest Relations Manager at JW Marriott Starr Pass Resort & Spa, responded to this review, May 19, 2013
Dear Valued Guest:

Thank you for taking the time to rate your experience at the resort. I sincerely apologize that your accommodations did not reflect what you expect and deserve at a JW Marriott Resort. Since reading your thorough review, I have communicated your concerns about your arrival experience with the Valet Manager. The Manager will revisit luxury arrival language with the associates, as well as share about your experience. Lastly, I have communicated your concerns to the Director of Housekeeping and she will address your observations, as well as communicate to our associates in their daily meeting. I sincerely regret that you did not receive a personalized experience, and we appreciate your feedback, as it allows us to reexamine our actions and gives us the opportunity to learn and develop. If there is anything else that I may be of assistance, please feel free to contact me directly at chad.lybrook@marriott.com

Sincerely,

Chad Lybrook
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott Starr Pass Resort & Spa

Address: 3800 W. Starr Pass Boulevard, Tucson, AZ 85745
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Tucson
#3 Luxury Hotel in Tucson
#3 Top resorts Hotel in Tucson
#4 Spa Hotel in Tucson
#6 Family Hotel in Tucson
#8 Romantic Hotel in Tucson
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — JW Marriott Starr Pass Resort & Spa 4.5*
Number of rooms: 575
Official Description (provided by the hotel):
JW Marriott Starr Pass Resort and SpaEnjoy the mountains of Arizona at JW Marriott Starr Pass Tucson Resort & Spa. Located just west of an area considered the birthplace of Tucson, AZ, this resort hotel is rich with culture, history and beauty. Experience a truly unique destination resort complete with world class spa facilities and nationally acclaimed Arizona golf courses. Fine dining and award winning restaurants further complement this one of a kind Tucson resort hotel. ... more   less 
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Also Known As:
Jw Marriott Starr Pass Hotel Tucson
Jw Marriott Starr Pass Resort And Spa
Jw Marriott Tucson
Marriott Starr Pass Hotel
Marriott Tucson
Tucson Marriott

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