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“Great Stay” 5 of 5 stars
Review of JW Marriott Starr Pass Resort & Spa

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JW Marriott Starr Pass Resort & Spa
4.5 of 5 Resort   |   3800 W. Starr Pass Boulevard, Tucson, AZ 85745   |  
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$50 Nightly Credit
Ranked #5 of 127 hotels in Tucson
Gulfport, Mississippi
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
“Great Stay”
5 of 5 stars Reviewed December 19, 2012

Was here for the SC v UA football game. Received a great military discount rate and was blown away by the amenities. Rooms were excellent, gym was top notch and the staff was super attentive. Didn't like paying extra for parking and having to park on the side lot, but hey it is what it is. We enjoyed the late night pools and jacuzzi and topped it off with a great bar and grill.. Food was ok, but was awesome when they comped our group a plate of free nachos!!!

Can't wait to go back and just escape for a weekend. Just hope my dry who is in the military is still there so I can get his discount!!!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad L, Guest Relations Manager at JW Marriott Starr Pass Resort & Spa, responded to this review, January 6, 2013
Dear Valued Guest:

Thank you for your feedback on your past stay, I sincerely appreciate that you were able to share about your experiences. The University of Arizona Football weekends are always an exciting time, and I am glad that you chose to spend that time with us. We look forward to your return and the opportunity to surpass your expectations.

Kind regards,

Chad Lybrook
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (272)
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English first
Libertyville, Illinois
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 17, 2012

I was meeting a few high school buddies in Tucson to play golf and relive our youth. We stayed at the Marriott Starr Pass Resort because of the country club style golf course and convenient location to the airport (20 minutes) and downtown Tucson. We never left the resort! Service was top self from the minute we arrived at the valet, checked in at the front desk, visited their restaurants and played the golf course. Everyone went out of their way to make sure our stay was enjoyable. In the evening most guests gather on the large patio where there are 3 or 4 fire pits, excellent cocktail service and a beautiful view of downtown Tucson's evening lights. A must if you are celebrating something special!!!

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad L, Guest Relations Manager at JW Marriott Starr Pass Resort & Spa, responded to this review, January 6, 2013
Dear Valued Guest:

Thank you for taking the time to highlight the features of our resort. We are honored to be chosen as the destination for your reunion. A favorite among our guests, the Salud! Patio offers award winning cocktails and majestic views. Thank you for sharing about your experience and we hope to see you back soon!

Warm regards,

Chad Lybrook
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed December 17, 2012

Hi, Here to relax and play some golf. I'm platinum elite and have a room the size of a courtyard property and there is no one here. The military planes may be flying all night which is not my idea of a quiet get away. We checked in today and are leaving tomorrow first thing. Will not stay here again!!!

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad L, Guest Relations Manager at JW Marriott Starr Pass Resort & Spa, responded to this review, January 6, 2013
Dear Valued Platinum Guest:

Thank you for your feedback on your past stay. I sincerely apologize that your experience did not meet your expectations and our standards of excellence. The JW Marriott Tucson Starr Pass Resort & Spa truly values the loyalty of our Marriott Rewards Members and makes every effort to accommodate their requests. Thank you for taking time to voice your concerns and we look forward to another opportunity,

Warm regards,

Chad Lybrook
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 17, 2012

Hi, I wanted to express my gratitude and thanks to the staff at JW Marriott. They all worked so hard this past weekend to make Winter Wonderland so nice. We had a great time. I would like to thank Dan Padilla and his staff member David for being to attentive, helpful, friendly and welcoming.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad L, Guest Relations Manager at JW Marriott Starr Pass Resort & Spa, responded to this review, January 6, 2013
Dear Valued Guest:

Thank you for taking time to share about your recent experience at the JW Marriott Starr Pass Resort & Spa. The Winter Wonderland weekend is one of the most exciting events of the year. I am delighted to hear that you recognized Mr. Padilla and his associates, as I will ensure that he hears your kind words. We look forward to your return and thank you for reviewing the JW Marriott Starr Pass Resort & Spa.

Warm regards,

Chad Lybrook
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Princeton
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 11, 2012

I went to the JWMarriott with my family for my birthday weekend. We were all meeting there so we decided to eat the 1st night at Salud, the bar restaurant with the outdoor firepits. It was beautiful to sit there , enjoying the family and the view, etc. The food and drinks we ordered were very good, we were impressed, however this was the only really good food we had there. The breakfast the next morning was not good, the eggs were either over or undercooked, etc. The dinner we had that night at the Catalina restaurant , at the golf club was just ok also, plus we had asked for a heater by our table, since it was cold outside and we didn't get it, even though we asked a couple times during dinner. However the buffet we had the next morning, before we all left was very good, lots of choices to pick from. Soo, I could say the the food is very uneven, some good , some not. The shuttle, the hotel provided was great to go the the club. Our rooms were very nice, very convenient to get to from the lobby. A few of us had spa treatments , which were great, all the spa staff were very sweet and professional, etc. The pool was lots of fun for all of us. The general staff were very nice, i.e the front desk, the concierage, the maids, etc.
The location seems to be far from things also, so when planning a visit , that is something to consider.

Room Tip: the best rooms are the ones facing the mountains.
See more room tips
  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad L, Guest Relations Manager at JW Marriott Starr Pass Resort & Spa, responded to this review, January 6, 2013
Dear Valued Guest:

Thank you for sharing the reflections of your past stay, I am pleased to hear that you had an enjoyable and relaxing experience. Please accept my apologies, that the food and beverage offerings did not meet your standards of excellence. I will communicate your concerns about the attention to service and quality. We look forward to your return and another opportunity to go beyond your expectations.

Sincerely,

Chad Lybrook
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jefferson City, Missouri
Senior Contributor
43 reviews 43 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 11, 2012

Stayed on a business trip and brought my wife for R&R. What a very nice place. Great accomodations and staff. Try the Prickly Pear Margarettas......best I've ever had! The golf course and grounds are beautiful. The patio area is a real nice place to sit and enjoy the desert scenery with a cool beverage. Not a long drive into town for festivities.

Room Tip: All of them are GREAT!
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad L, Guest Relations Manager at JW Marriott Starr Pass Resort & Spa, responded to this review, January 6, 2013
Dear Valued Guest:

Thank you for sharing about your experience. I am glad that you had the opportunity to bring your wife to our resort. It really sounds like you were able to relax and enjoy the amenities. I sincerely appreciate your kind words and look forward to welcoming you back in the future.

Warm regards,

Chad Lybrook
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 11, 2012

Excellent Location, beautiful Outside Patio with incredible views of the Desert Landscape. Catch a drink there, and especially at sundown. Great for get "together's", clean and spacious rooms. Staff is excellent, and the lazy river pool is fantastic for the summer.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad L, Guest Relations Manager at JW Marriott Starr Pass Resort & Spa, responded to this review, January 6, 2013
Dear Valued Guest:

We sincerely value your personalized perspective on your recent experience. Thank you for taking the time to highlight a couple of the features of our resort. The complimentary tequila toast, called Arriba! Abajo! is held nightly at 5:30pm in Salud! and is a favorite among guests. We hope to see you again in the future!

Kind regards,

Chad Lybrook
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about JW Marriott Starr Pass Resort & Spa

Address: 3800 W. Starr Pass Boulevard, Tucson, AZ 85745
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Tucson
#3 Top resorts Hotel in Tucson
#3 Business Hotel in Tucson
#4 Spa Hotel in Tucson
#5 Family Hotel in Tucson
#8 Romantic Hotel in Tucson
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — JW Marriott Starr Pass Resort & Spa 4.5*
Official Description (provided by the hotel):
JW Marriott Starr Pass Resort and SpaEnjoy the mountains of Arizona at JW Marriott Starr Pass Tucson Resort & Spa. Located just west of an area considered the birthplace of Tucson, AZ, this resort hotel is rich with culture, history and beauty. Experience a truly unique destination resort complete with world class spa facilities and nationally acclaimed Arizona golf courses. Fine dining and award winning restaurants further complement this one of a kind Tucson resort hotel. ... more   less 
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Also Known As:
Jw Marriott Starr Pass Hotel Tucson
Jw Marriott Starr Pass Resort And Spa
Jw Marriott Tucson
Marriott Starr Pass Hotel
Marriott Tucson
Tucson Marriott

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