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“Could and should be much better” 3 of 5 stars
Review of JW Marriott Starr Pass Resort & Spa

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JW Marriott Starr Pass Resort & Spa
4.5 of 5 Resort   |   3800 W. Starr Pass Boulevard, Tucson, AZ 85745   |  
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Ranked #6 of 127 hotels in Tucson
Santa Fe, New Mexico
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“Could and should be much better”
3 of 5 stars Reviewed November 21, 2012

Wife and I just finished a 4 day here.
Pros:
Beautiful grounds
Friendly and helpful staff
Nice location and easy access to downtown
Salud bar has nice settting overlooking property and down on to city
Nice pool
Nice golf course

Cons:
place did seem understaffed with exception of Salud bar
Spa advertised 7-7 hours, but no services after early before 9 and after 4 pm though we could not see any other people there
At golf course drink cart came by one time, really $159 a round and can't get a drink
House cleaning sounds a little picky, but half hearted cleaning, things like toilet paper not put on ring, no shampoo or soap replaced

For price point just feel they could do a little more

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad L, Guest Relations Manager at JW Marriott Starr Pass Resort & Spa, responded to this review, January 6, 2013
Dear Valued Guest:

Thank you for taking time out of your day to share about your experience. Please accept my apologies that your stay was anything less than exceptional; I will personally communicate your concerns. If you have any further comments or concerns, feel free to contact me at chad.lybrook@marriott.com

Kind regards,

Chad Lybrook
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,036 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (271)
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English first
Gilbert, Arizona, United States
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 20, 2012

This is the third year in a row that I have stayed at the JW and the experience is so satisfying! Great wait staff and such a relaxing and restoring stay. The view is gorgeous and I always feel like I am tucked away in my own special resort away from the hustle and bustle of life.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad L, Guest Relations Manager at JW Marriott Starr Pass Resort & Spa, responded to this review, January 6, 2013
Dear Valued Guest:

Thank you for taking time out of your day to share about your experience. It sounds like the perfect getaway while you were our guest! Anytime you want to escape the Phoenix area, Starr Pass will welcome your return!

Kind regards,
Chad Lybrook
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison,AL
Senior Contributor
48 reviews 48 reviews
13 hotel reviews
Reviews in 24 cities Reviews in 24 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 18, 2012

Nestled on the mountainside in Tucson, the large resort offers something for everyone.
They have a morning group hike included in the resort fees. The views are great, Especially if you like the outdoors.
Kids will love the pool area, including fountains to play in, a lap pool, cabanas, and hot tubs for the chillier winter season. The golf course looks nice, but I don't play.
You can enjoy breakfast outdoors, or lounge by a firepit on the terrace.
The staff is courteous and helpful.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad L, Guest Relations Manager at JW Marriott Starr Pass Resort & Spa, responded to this review, January 6, 2013
Dear Valued Guest:

Thank you for selecting the JW Marriott Starr Pass for your recent visit to Tucson. Hiker’s Paradise? Yes, how could you say otherwise with the Tucson Mountain Park containing 20,000 acres and 62 miles of multi use trails. We sincerely appreciate your kind words and thank you for taking the time to share about your stay. I sincerely appreciate that you highlighted our natural environment and look forward to welcoming you back in the future.

Kind regards,

Chad Lybrook
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Top Contributor
111 reviews 111 reviews
49 hotel reviews
Reviews in 64 cities Reviews in 64 cities
134 helpful votes 134 helpful votes
5 of 5 stars Reviewed November 16, 2012

This is my 2nd time at this resort, I was here for a small convention. I like everything about this property. It has a fantastic "ambiance"..they go out of the way to promote the american inidan heritage here. I did not use the health club, pools or trails. I was very impressed with the service at every level, from the bar in the lobby to the service at the convention meals, to the front desk and the maid service..all TOP NOTCH..Nice Job!! Even the room service meal I ordered one night arrived hot and on time...forgot to mention the valet service..excellent! I had a room overlooking the interior of the property and had a view of the main patio that has a fantastic view of the valley and overlooked the main pool...beautiful!!! They have native american flute music piped into most of the halls at the perfect sound level..not distracting..just kind of a haunting beauty..perfect. The convention meals were very good...I have to say that the service was amazing for the number of people they were feeding..I saw a number of managers working the floor at this time and everyone worked well together..My room was very comfortable with a good size flat screen TV, minibar/fridge (I have not seen this before and it was great for keeping a couple of cold bottles of water). Beds and linens were very nice..the shower had great pressure. I played the Rattlesnake golf course and love it...very tight...excellent condition..not long...target golf for sure..There are some excellent holes on this course.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad L, Guest Relations Manager at JW Marriott Starr Pass Resort & Spa, responded to this review, January 6, 2013
Dear Valued Guest:

WOW! It sounds like you had an amazing experience during your convention. Thank you for sharing about your experience and your kind words. We look forward to your return and the opportunity to make a lasting impression on your next visit.

Warm regards,

Chad Lybrook
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed November 15, 2012

Tucked off the Interstate and other highways, Starr Pass offers the views and ambience that the desert provides. The staff is very professional ... and everyone makes eye contact with you upon the initial greeting. The rooms are a nice size and nice appointed. The bed is very firm, yet provide a very comfortable night's sleep. The pool area is extremely well cared for. We had breakfast the following morning ... great spread on the buffet. The real value is delivered by the Marriott people. That staff is well trained to respond to guests. The entire experience was top quality, and totally enjoyable.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad L, Guest Relations Manager at JW Marriott Starr Pass Resort & Spa, responded to this review, January 6, 2013
Dear Valued Guest:

We sincerely value your insight on your recent visit with us. Thank you for taking the time to recognize our strongest asset, our associates. The associates take pride in the level of service that is provided and we thank you for recognizing their efforts. Thank you for sharing about your experience and we look forward to hosting your next visit to Tucson.

Kind regards,

Chad Lybrook
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pleasanton, California
1 review
5 of 5 stars Reviewed November 5, 2012

November 2012, we are still here, enjoying a beautiful cabana by one of the great pools! Next stop, the lazy river with provided inner tubes on which to travel about. The service is so kind, friendly, and accommodating! I don't see why some reviews state rooms are in need of re makes. Ours is quite large with wonderful comforters and comfy pillows! This is a most peaceful resort, not too big and fancy, that a person is uncomfortable. The desert is so peaceful, we feel like we have truly escaped. The spa is equally amazing, I have experienced a wonderful massage and facial. I just love the entire experience. We are vacation club owners, and have stayed at most Marriotts in America. This is a true vacation destination, we will definitely return more than once!,

Room Tip: Perhaps ask for a view upgrade, or a room with an outdoor balcony.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad L, Guest Relations Manager at JW Marriott Starr Pass Resort & Spa, responded to this review, November 7, 2012
Dear Valued Guest:

Thank you for honoring us with your first Trip Advisor review, we sincerely value your detailed perspective on your visit with us. We sincerely appreciate your tantalizing words and we are glad that you have been able to escape to a relaxing state. We look forward to surpassing your expectations on your next visit.

Kind regards,

Chad Lybrook
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
RamiusC
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 5, 2012

This is one great hotel. The staff is very friendly and helpful. The pool area is well taken care of and the lazy river is great for kids. The bar area was the best. You sir near the fidelity that overlooks the desert and Tucson lights. The tequelia shots at 5:30 wasn't bad either. If you fab afford the JW go, it oz worth every dime.

Room Tip: Get obeGet one
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad L, Guest Relations Manager at JW Marriott Starr Pass Resort & Spa, responded to this review, November 7, 2012
Dear Valued Guest:

Thank You for taking time out of your day to to share about your experience. We appreciate your glowing words of encouragement and I have to agree, the Fire Pit experience on the Salud! Patio is the place to be in the evenings. Thank you for sharing about your experience and we look forward to hosting your next visit to Tucson.

Warm regards,
Chad Lybrook
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about JW Marriott Starr Pass Resort & Spa

Address: 3800 W. Starr Pass Boulevard, Tucson, AZ 85745
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Tucson
#3 Top resorts Hotel in Tucson
#4 Business Hotel in Tucson
#4 Spa Hotel in Tucson
#5 Family Hotel in Tucson
#8 Romantic Hotel in Tucson
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — JW Marriott Starr Pass Resort & Spa 4.5*
Official Description (provided by the hotel):
JW Marriott Starr Pass Resort and SpaEnjoy the mountains of Arizona at JW Marriott Starr Pass Tucson Resort & Spa. Located just west of an area considered the birthplace of Tucson, AZ, this resort hotel is rich with culture, history and beauty. Experience a truly unique destination resort complete with world class spa facilities and nationally acclaimed Arizona golf courses. Fine dining and award winning restaurants further complement this one of a kind Tucson resort hotel. ... more   less 
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Also Known As:
Jw Marriott Starr Pass Hotel Tucson
Jw Marriott Starr Pass Resort And Spa
Jw Marriott Tucson
Marriott Starr Pass Hotel
Marriott Tucson
Tucson Marriott

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