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“beautiful serene setting” 4 of 5 stars
Review of JW Marriott Tucson Starr Pass Resort & Spa

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JW Marriott Tucson Starr Pass Resort & Spa
4.5 of 5 Resort   |   3800 W. Starr Pass Boulevard, Tucson, AZ 85745   |  
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Ranked #6 of 129 Hotels in Tucson
Certificate of Excellence 2014
GreenLeadersBronze level
San Francisco, California
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
“beautiful serene setting”
4 of 5 stars Reviewed October 11, 2012

We stayed here for a wedding in September. The location is up in the mountains and you can see the city lights from every angle. The resort is beautiful with cozy seating areas in the lobby for get togethers. Floor to ceiling windows let you view the city and at night, the lights are spectacular. The rooms are in excellent condition with separate showers and bath facilities. Comfortable beds and wide screen televisions.

Bring your bathing suits! There's a lazy river to float on with a slide and separate pool with plenty of shaded umbrellas and lounging chairs to enjoy the quiet. Trails surround the resort with acres of golfing. Lots of good hiking. There are spas and even a Starbucks in the hotel. We had a great time and enjoyed our short stay here. Friendly check in and quality service.

Room Tip: Hint: there's free underground covered parking if you drive around to the back of the hotel. O...
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  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad L, Guest Relations Manager at JW Marriott Tucson Starr Pass Resort & Spa, responded to this review, October 14, 2012
Dear Valued Guest:

Thank you for taking time out of your day to detail your recent visit to the resort. It sounds like the perfect getaway while you were our guest! What an exciting time to be here for a wedding and experience some relaxation at the same time. We sincerely appreciate your kind words and look forward to welcoming you back in the future.

Warm regards,

Chad Lybrook
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,304 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (370)
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English first
Chicago, Illinois
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 11, 2012

I've come to know Resort to mean it has activities like yoga, water aerobics, and maybe a welcome drink.
Here you get to experience Tucson.
List a few of the activities available at the resort: Their are Binocular Machines along with information at what your looking at, Tequila Toast (this is Free - yes Free Alcohol, 1 free shot), Bikes to rent, Trails to hike, Golf, the fitness area has it's own lap pool. There is a Water slide, lazy river, Birds/Animals from the Sonora Desert Museum were brought for a touch and see exhibit on the lawn below the LARGE Lounge area where the Tequila Toast is held. Cozy Chairs and fires at night. Smores by the fire. In the morning EARLY they had a Ceremony with an Eagle.

Room info - we had a great room completely opposite side from the parking garage, actually last room at end. 2 Queen beds, fridge - it really didn't keep anything cool not sure if it was broke, standing shower, and separate soaking tub.

Notes - FYI
If only Valeting once don't keep valet ticket when picking up car, tell valet your checking out or you will get charged as if you valeted the following days and didn't use the free self parking. We valeted the first day as it was easier for luggage transport, never valeted the following 3 days but were charged valet for following days. Remembering when I went to hand back the valet ticket they asked if we were checking out I said no they said they said keep it they use it for the next time. They must use it as the way to keep track of what room car is registered to by using one ticket for your car.
They could use more chairs for the pool.
I also got a great deal through the Entertainment Book website.


Service
Was great - we originally got a room next to elevator and when requested a room change was accommodated.

Amenities
Free infused cold water all around resort with different flavors. - Orange, Lemon, Grapefruit
Turn down service also.
Free Self Parking

Restaurants
There is a Starbucks on property. - Not just a place that serves Starbucks
Catalina Sports Bar & Grill - We ate here and watched Thursday Night Football. Great BBQ! Also very accommodating with changing channels.
We ate at one of the other Restaurants - Below lobby and it was good nothing superb.
Prices were Resort Pricing or High Class Restaurant Pricing at all restaurants - except maybe the Catalina Sports Bar and Grill, was maybe Mid Class Restaurant Pricing
At Tequila Toast tried the Tequila Infused appetizer too, very different - I definitely liked it.

Bugs
We did have a spider in our room and a large grasshopper in our tub.


We were there for a girls weekend and would definitely Go back, Marriott did not disappoint.

Room Tip: Parking garage is on one side, then LARGE Convention Center, then Restaurants, then Spa/Fitness Cent...
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  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad L, Guest Relations Manager at JW Marriott Tucson Starr Pass Resort & Spa, responded to this review, October 14, 2012
Dear Valued Guest:

Thank you for providing such a detailed review of your experience. It was really nice to relive your experience through your words. In addition, THANK YOU for posting your photos, as it is always witness your experience through the lens of the guest. I have forwarded your comments onto our Valet Team, so they can learn from your experience. I apologize that there was a misstep in our service delivery. Thank you for sharing about your visit to Tucson and we look forward to welcoming you back.

Kind regards,

Chad Lybrook
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 9, 2012

Great resort. Beautiful views of the pools and golf course from our5th floor room. We ate at the Signature Grill on Saturday night and the filet minon was fabulous! Cooked to perfection medium rare.
Enjoyed the 5:30p.m. tequila toast and then happy hour in the Primo restraunt.

Payed the 25.00 dollar resort fee and enjoyed the golf at the country club. They also had all the football games on in the sports bar & grill. Overall, a wonderful weekend! Thank you!

Fabulous customer service!

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad L, Guest Relations Manager at JW Marriott Tucson Starr Pass Resort & Spa, responded to this review, October 14, 2012
Dear Valued Guest:

Thank you for choosing the JW Marriott Tucson Starr Pass for your BIRTHDAY celebration! It was exciting to read about your visit and that you had the opportunity to experience the many amenities the resort has to offer. Thank you for spending your DAY with us and for sharing with the rest of the Trip Advisor community.

Kind regards,

Chad Lybrook
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
edmonton, ab
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed October 5, 2012

I really had such high hopes for this resort. My husband stays in Marriott resorts about 80-100 nights per year all around the world for work, so he has a pretty good idea of which ones are great and which could improve. This one DEFINITELY needs to improve. As a direct result of this stay, he will now be staying at Hiltons for work.

First, the positives:

This hotel is located in the only nice part of Tucson. It is in a GORGEOUS setting, and having been to Tucson on many occasions, I can say that this is my favourite part of the city. Tucson has really changed, and it makes me sad to see how the American economy has changed this place. We saw homeless people EVERYWHERE in Tucson, and then when you get to this hotel area, it's like entering a paradise that feels worlds away from the rest of the city.

The breakfast buffet had a lot of selection, and our son got to eat for free!

Our room was always cleaned when we returned from our afternoons away from the hotel.

The flavoured water in the lobby was a great touch.

The best part about the hotel? The Catalina Sports Bar & Grill restaurant! We ate there three times, and it was the best BBQ we have ever had. The setting is beautiful, the staff and service are incredible, and the food (try all the sauces!) was to die for.

Negatives:

The breakfast buffet was EXTREMELY expensive. My husband and I are fortunate enough to have eaten at some incredible restaurants, but the food really wasn't that good to come with this sort of price tag. My eggs benedict was always runny even though I repeatedly asked for the eggs to be cooked more.

Get ready to spend a mountain of money on valet service at this hotel. It was extremely expensive.

It was too far to walk from the free parking area to our room. Many previous reviewers have also complained about this.

The pool was very dirty! There were a ton of bugs in it when we went in it with our son. Perhaps the filter wasn't working?

The bathroom door isn't a normal door. It's a sliding barn door. While it looks neat, expect to wake up others in your room if you need to use the restroom in the middle of the night. The loud CREEEEEK of the door when I slid it open at night always woke my husband and son.

And now for my biggest problem with this hotel:

We used our Marriott rewards points to stay for 6 nights in April of 2012. We brought our 13-month old son with us, as this was a trip to meet his American relatives in the states. We corresponded 3 times with the hotel to make sure that they would have a crib for him. We were assured by phone and e-mail that they would indeed have a crib for our infant son (who does not sleep in anything but a crib). Knowing this, I felt comfortable booking.

Well-no crib! And no apology either! Our faces fell when we arrived to check-in at front desk and were told that they only have playpens (or pack n' plays). We complained immediately and were told that there must have been some sort of mix-up since the hotel definitely does not have cribs. After 5 HOURS, they brought a very bare-bones play pen up to our room. Our son refused to sleep in it (it was rock hard, so I don't blame him). For 6 nights, he stayed in our bed with us and we were wide awake in fear of rolling over onto him in our sleep. My husband and I didn't get a wink of sleep, and by the end of the week we were nearly in tears from exhaustion.

The hotel was run over by teenagers. We had a group of about 7 young teenage girls hanging out in the hallway outside our room. They ran back and forth giggling and knocking on everyone's doors at 10:30 p.m. After complaining to the hotel and not having anyone come up to quiet them down, I had to do it myself with my infant son screaming in the background.

In short, this would be a good (but not great) place to stay for a couple, but this hotel is certainly not for families-especially if you have an infant with you. It's also not great for seniors.

  • Stayed April 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad L, Guest Relations Manager at JW Marriott Tucson Starr Pass Resort & Spa, responded to this review, October 14, 2012
Dear Valued Guest:

Thank you for sharing about your stay in April. The JW Marriott Tucson Starr Pass Resort & Spa strives for an enjoyable experience for all of our guests. It was truly disheartening to read that your experience was less than perfect. I sincerely apologize that your experience did not meet your expectations and our standards of excellence. Please let me know if I can be of further assistance, as we look forward to your return and the opportunity to surpass your expectations.

Kind regards,

Chad Lybrook
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bismarck, North Dakota
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed October 4, 2012

Stayed at the JW for a conference and also got to spend some relaxation time in the lazy river and hiking on the adjacent trails. Love the 5:30 pm Tequila Toast. The views of the golf course, hillside and city are amazing. Service was top notch in every aspect of the resort.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad L, Guest Relations Manager at JW Marriott Tucson Starr Pass Resort & Spa, responded to this review, October 14, 2012
Dear Valued Guest:

Thank you for sharing about your past stay, I am delighted to hear that you enjoyed your experience. Most importantly you were able to reach a relaxed state while visiting Tucson. Thank you for sharing about your experience and we look forward to hosting your next visit to Tucson.

Warm regards,

Chad Lybrook
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Keller, Texas
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 1, 2012

We came out to Tucson for the AZ OSU football game, so we just stayed over the weekend. The resort is in a very nice setting and blends right into the surrounding mountains. Since we were only there for a short period of time, we ate most of our meals at the resort and enjoyed them all, especially the breakfast buffet. The room was comfortable and good sized with a great view of the mountains. I would highly recommend staying here if you are in the Tucson area, as we will certainly be back.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad L, Guest Relations Manager at JW Marriott Tucson Starr Pass Resort & Spa, responded to this review, October 2, 2012
Dear Valued Guest:

It was a delight to read your comments about your experience. Thank you for selecting the JW Marriott Tucson Starr Pass Resort & Spa for your Tucson accommodations. We truly enjoy hosting the out-of-town fans for the University of Arizona sporting events. Thank you for sharing about your experience and we hope to see you back soon!

Kind regards,

Chad Lybrook
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
51 reviews 51 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed September 27, 2012 via mobile

This is the 2nd time I have stayed here in the past year. It is a great venue for a conference. Large clean comfortable rooms overlooking pools & a stunning golf course. The bar & entertainment area are very sociable at night.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chad L, Guest Relations Manager at JW Marriott Tucson Starr Pass Resort & Spa, responded to this review, October 2, 2012
Dear Valued Guest:

Thank you for your feedback on your past stay, we are sincerely thankful that you chose to share your experience with the Trip Advisor community. I have to agree that are location allows for some spectacular views, as we are nestled in the Tucson Mountain Park, which allows for views of our spectacular golf course, water collection, views of the City of Tucson and the surrounding Mountain Park. Thank you for taking time to share about your ecperience!

Kind regards,

Chad Lybrook
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott Tucson Starr Pass Resort & Spa

Address: 3800 W. Starr Pass Boulevard, Tucson, AZ 85745
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Tucson
#3 Top resorts Hotel in Tucson
#3 Business Hotel in Tucson
#5 Green Hotel in Tucson
#6 Family Hotel in Tucson
#11 Romantic Hotel in Tucson
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — JW Marriott Tucson Starr Pass Resort & Spa 4.5*
Number of rooms: 575
Official Description (provided by the hotel):
JW Marriott Starr Pass Tucson Resort & Spa blends seamlessly into its tranquil yet animated mountaintop setting, as natural as the surrounding desert itself. Our resort in Tucson merges surpassing luxury and personal service with ample family-friendly recreation, an incredible array of dining options, three nine-hole desert golf courses, entertaining traditions, free Wi-Fi in the lobby and patio, plus supreme indulgences such as our Hashani Spa. Complementing the natural surroundings, our fabulous array of multi-level swimming pools, waterslides, lazy rivers, and dancing fountains are fun for all ages. With spectacular views, exciting activities for the entire family, and a landscape laced with nature trails throughout for hiking and biking, you'll make memories that will last a lifetime. Immerse yourself in our AAA Four-Diamond resort. ... more   less 
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Also Known As:
Jw Marriott Starr Pass Resort And Spa
Jw Marriott Starr Pass Hotel Tucson
Jw Marriott Tucson
Marriott Starr Pass Hotel
Marriott Tucson
Tucson Marriott

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